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Category: Money

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Will Need A Large Drink After This

| Peterborough, ON, Canada | Extra Stupid, Food & Drink, Money

(A customer places an order in drive-thru. I give them their total and greet them at the window.)

Me: “Hi, your total is [total].”

Customer: “Sorry, can we add a large drink to that?”

(I ring it in and give them their new total.)

Me: “Okay, with the drink your new total is [$3.00 more].”

(She hands me enough money for the original total.)

Me: *counting the money* “Sorry, I just need another $3.”

Customer: “Okay.”

(She doesn’t move, just smiles at me.)

Me: “Sorry, you were $3 short. Your total was [total] and you only gave me [amount].”

Customer: “…”

Me: “…I need another $3.”

Customer: “I’m just trying to figure out why it costs more now.”

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Suddenly Thankful For Health Insurance

| CA, USA | Health & Body, Money

(I work as a pharmacist in a pharmacy inside a department store. This takes place on Black Friday and the entire store has massive sales going on; however, the pharmacy is just running under normal business hours. This is the first but not last occurrence this entire day.)

Patient: “You guys are open today?”

Me: “Yes, we are. Just normal hours today, though.”

Patient: “So that means I get my prescriptions half off, right?”

Me: “No, that’s not how it works.”

Patient: “But the entire store is on sale. You guys should be, too!”

Me: “Well, there’s no Black Friday in the pharmacy.”

Patient: “YOU SHOULD!”

Me: “Tell you what; I can give you 30% off the cash price of your prescription. I can’t discount insurance, but I can work with the cash price. Just don’t tell anyone I’m doing this.”

Patient: “Sure!”

Me: “Okay, the cost of your prescription with the discount is… [price around $3000].”

Patient: “What?! I pay $5 normally!”

Me: “Well, that’s the cost of the prescription, so take it or leave it.”

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They’re Incoming

| TX, USA | Crazy Requests, Money, Time

(10:00 am:)

Caller: “Yes, I’d like to get a loan.”

(I explain qualifications.)

Me: “Would you like to apply by phone?”

Caller: “No, no, I’ll come in. I’m coming from [Nearby Town.] May I have directions?”

Me: “Okay, sir, but keep in mind, it takes about an hour to apply and get approved and about 20 minutes to do the loan. Are you sure you wouldn’t like to apply by phone? That way you will know before you drive the hour to get here?”

Caller: “No, I want to come in.”

Me: “Okay, we close for lunch from three to four so to come in to get the loan, you need to be here by 1:30 pm or after four pm.”

Caller: *hangs up without a word*

(2:45 pm.)

Caller: “I talked to you earlier! I’m stuck behind a train. Can you wait for me?”

Me: “Sir, as I said before, what we need to do is about an hour and 20 minutes of work. We close in 15 minutes for lunch. There is nothing I can do until after four pm. You don’t have time.”

Caller: “No, you said as long as I’m there by three!”

Me: “NO, I told you by 1:30 because we close the office at three for lunch.”

Caller: “I’ll be there in five minutes.” *hangs up*

(As I knew he would, he arrives just as I am locking the door.)

Customer: “I made it by three. You have to help me!”

Me: “Sir, you are going to have to wait until four pm. The office is now closed.”

Customer: “But I have to book this cruise!”

Me: “I will help you after four pm.”

(I leave for lunch. Four pm, I come back and he is still there, right outside the office.)

Customer: “NOW can you help me?”

Me: “Absolutely.”

Customer: “But I don’t have any income. Is that going to be a problem?”

Me: “Seriously?”

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Not Aiming For A Photo Finish

| IN, USA | Crazy Requests, Money

(I am a clerk in a small-town newspaper office.)

Customer: *on phone* “Hello, I’d like to purchase the photos of my daughter [Name] that ran on June 13, 14, and—”

Me: “Sir, I can’t place an order for you over the phone, but I can give you directions to order the photos through our website.”

Customer: “Well, that won’t work for me. I’m computer illiterate. And I can’t come in to your office because I’m in [Town more than an hour away]. Can’t I just give you my credit card and you can do it for me?”

Me: “I apologize, but the only way to order copies of our photos is through a third party on our website. Do you have an email address? I can email you directions for using the website. They’re very simple.”

(The customer grudgingly agrees to this and gives me his email address. He promises to call me back if he can’t understand the directions, and I tell him that as long as he is in front of a computer I will be happy to walk him through the process. Sure enough, a couple hours later, he calls back.)

Customer: “Well, all right, I’m at [University] library in front of a computer.”

Me: “All right. Did you receive the directions I emailed to you?”

Customer: “Yes, but they didn’t make sense. I told you, I’m computer illiterate.”

Me: “Can you open the Internet?”

Customer: “Well, now the computer’s restarting. The screen’s gone black. I’m pressing buttons.”

Me: “It might be best to get a librarian to help you.”

Customer: “There’s no one here! It’s just me!”

(I sit on the phone for almost ten minutes while he gets the computer to restart. Eventually he gets a browser open, and it becomes clear to me that he doesn’t understand how to enter a URL into the address bar, but he does recognize Google and knows how to enter search terms. I get him to google our website and walk him through the photo-ordering process. Everything is actually going smoothly until we hit a dead-end on our search for the pictures.)

Me: “Sir, it’s possible the pictures were submitted photos. We only have the right to sell photos that were taken by our staff photographers.”

Customer: “Well, can’t you just make a copy of it for me from your files?”

Me: “I’m sorry, I can’t. If you send us a check to cover postage, I would be happy to send you some copies of the newspapers.”

Customer: “I don’t understand why you can’t just copy it and blow it up to an 8×10. I know you have the printing capabilities to do that at a newspaper!”

(We actually don’t have the capacity to print anything on photo-quality paper in my office, which is one of the reasons we contract with a third party to print and sell our photos online.)

Me: “Sir, I don’t feel comfortable identifying which photos you want if we aren’t able to look at them together. I would hate to send you the wrong photo or the wrong size. Like I said, I would be happy to send you some copies of the newspaper, and you can take them to Kinko’s and make whatever copy you would like.”

Customer: “Well, I’ll send you an envelope, but I don’t understand why I have so much trouble with your newspaper! I’ve left several messages over the last week trying to order these photos and everyone has been too cowardly to call me back! I don’t understand why I can’t just give you my credit card number and you can do this for me! I run a business, you know! I always pay people to do things for me! I demand retribution for the service I’ve received!”

(Yes, he did say “retribution.” I’ve always wondered how someone who runs a business in this day and age can be quite so computer illiterate. I also wonder why someone who runs a business was so eager to give his credit card information to someone who doesn’t work for the company that sells the photos and therefore isn’t authorized to handle credit card information for them.)

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Not Much Assurance About The Insurance, Part 4

| UK | Money, Religion

(I work in a call center for car insurance. We currently have a promotion for people over 50, where if their info matches up from last year (same registration, same main occupation, same people on policy, etc.) then we’ll price match their renewal offer from their existing company, and knock off an extra £50. Any deviation from what we need to match up means we can’t offer the promotion anymore: eg. if it was just one person on their original policy, and they want to add a second driver this time round, etc. They then have to send in their renewal premium as proof, as long as it matches, they’ll get the money refunded to make it the price of the over 50s offer.

This sort of thing happens constantly:)

Me: “And what is your current job?”

Customer #1: “Taxi driver.”

Me: “Okay, and is that what your job was last year on your renewal premium? Just checking it off my list.”

Customer #1: “No, I was working at a fish and chip place.”

Me: “Well, I’m sorry, but we can’t give you the offer, as your info no longer matches.”

Customer #1: “Well, just make it match, then!”

Me: “I’m sorry, what do you mean, sir?”

Customer #1: “Just say that I’m still working as a cashier at the fish and chip place!”

Me: “I can’t do that, sir. You’ve already told me that you’re a taxi driver.”

Customer #1: “So? Why can’t you change it? I said you have to make it match, so just make it match!”

Me: “It’s illegal to lie on your insurance, sir, and I can’t help you do that know that you’ve told me what your actual job is.”

Customer #1: “Well, I’ll just take my business elsewhere!” *hangs up*

(Another caller:)

Me: “And your main job?”

Customer #2: “I’m retired now, but I still do clergy work and service on the side.”

Me: “Okay, I’ll put you down as retired but ‘clergy’ in the part time occupation; is that the same as last year?”

Customer #2: “Last year I was a full-time clergy. I’m retired now, though.”

Me: “Okay, well, I’m sorry, but you don’t qualify for the offer as your info no longer matches up to last year.”

Customer #2: “What do you mean? I’m still a clergy, so of course it matches up.”

Me: “I know you said you still do it on the side, but you are fully retired now and that changes aspects of the quote, and it doesn’t match up anymore because you weren’t retired last year.”

Customer #2: “But I am a MAN. OF. GOD! That will never change! It’s not your usual type of job; I’ll never not be a clergy!”

Me: “That’s fair enough sir, but the main issue here is that you’re retired, but you weren’t last year. it doesn’t match up anymore.”

Customer #2: “OF COURSE IT MATCHES UP! I AM A MAN OF GOD! I WILL ALWAYS BE A MAN OF GOD! THAT WON’T CHANGE SO IT STILL MATCHES!”

Me: “Again, I understand that, but YOU. ARE. RETIRED. NOW. You were NOT retired last year; you ARE retired this year. IT. DOES. NOT. MATCH.”

Customer #2: “Well, this was a waste of time!” *hangs up*

(Yet another caller:)

Customer #3: “Oh, I’m so confused by this, Why do you have to make this so complicated!?”

Me: “I’ll try to explain again, sir. I’ve gotten all of your info, from what you’ve told me. It matches. We will charge you the full price now, and when you receive the free post envelope, send your renewal premium to us. When we see it matches, we’ll refund you the money for the offer.”

Customer #3: “Oh, but that’s so confusing. Why are you making it so difficult? Why can’t you just take it off now?”

Me: “We can’t do that, as we don’t know that it matches. Just send us your renewal premium and we’ll refund the money. That’s it.”

Customer #3: “Oh, but that’s so confusing. Why can’t you just take the price down now?”

Me: “I’ve already explained, sir. We just need the proof that it matches. We’ll send a free-postage envelope. Just send it in that and we’ll refund the money.”

Customer #3: “But that’s so complicated! Why can’t you just take the money off now?!”

Me: *face-palm*

(And my favourite:)

Customer #4: *who did a quote online first before phoning* “THIS IS ABSOLUTELY OUTRAGEOUS! YOU SAID IF IT MATCHED UP, YOU’D SAVE ME £50, BUT YOUR PRICE IS NEARLY £100 MORE EXPENSIVE! THIS IS FALSE ADVERTISING! HOW DARE YOU LIE TO ME!”

Me: “Miss, the point of the offer is to give you a refund AFTER we see proof, and you did the quote online. Did you expect our website to just magically know what your renewal price was and it would automatically take the money off for you?”

Customer #4: *silence, then hangs up*

Related:
Not Much Assurance About The Insurance, Part 3
Not Much Assurance About The Insurance, Part 2
Not Much Assurance About The Insurance

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