Category: Money


PayPal Payback

, | Bad Behavior, Money

(I know the owner of a cleaning supplies company whom I see every week at a networking group. One day, I place an order on his website for some toilet roll and a few other cleaning bits and bobs. I realise shortly after that I put the wrong delivery address (the address I put is outside his area of delivery) so I email him to let him know. I don’t hear back. A few days later I see him.)

Me: “Hi, [Owner]. I put an order through on your website, but I put the wrong address. I emailed you. Did you see it?”

Owner: “Oh, no, my email’s been down. Email me your details and I’ll sort it out.”

(I resend the email. When I see him the next week…)

Me: “Hey, did you get that email I sent you about my order?”

Owner: “I’ve just got a new secretary and I’m training her to deal with my emails. She mustn’t have got to that one yet. Write it down for me now.”

(I do so. The next week…)

Me: “Hi, [Owner], I still haven’t heard from you regarding my order…”

Owner: “My new secretary is s***. Sorry, send me another email, this time on [new email address]. I’ll sort it out.”

(This continues for about two months. Eventually I ask for my money back.)

Me: “Look, it’s been a while. I’ve bought some toilet roll. Can I just have my money back? I paid Paypal.”

Owner: “Sure, I’ll just reverse the transaction.”

(Lo and behold… next week…)

Me: “Hey, I haven’t got my refund yet.”

Owner: “Oh, yeah. How much was it again?”

Me: “About £30.”

Owner: “I’ll bring cash next week.”

(It took three more weeks for me to get my money back.)


The Key Is To Tip

| Salt Lake City, UT, USA | Bad Behavior, Money, Popular

(I work at a local high-class restaurant as a busboy. I was out cleaning tables when one of the hosts came up to me.)

Host: “Did you happen to see a hotel key on [table number]?”

Me: “No, I didn’t.”

Host: “Okay. The customer said he swore he left it on the table.”

Me: “Well, if I saw anything, I would have given it to you.”

(Truth be told, I didn’t bus that table. The server actually beat me to it. Out of curiosity, I approached the server later and asked her about it.)

Me: “Hey, did you happen to find a hotel key on [table number]?”

Server: “Yeah. I threw it away.”

Me: “Why?!”

Server: “Because the dude was an a**, and he also didn’t tip me. I’ve only not been tipped three times in my entire career. He can rot.”

(Moral of the story: The wrath of an un-tipped server is strong. Please tip your servers.)


You’re Only Embarrassing Yourself Now

| MA, USA | At The Checkout, Bizarre, Money, Popular

(I work as a manager for a local grocery store in town where I live. The store itself only ever gets busy during the summer months since it is a big tourist destination. Not only is it busy but we are understaffed so I am on register trying to clear up some of the lines.)

Me:“All right, sir, your total is [total] dollars.”

Customer: *swipes his card*

(My register declines his card due to a transmitting error between our systems and the bank.)

Me: “Do you mind swiping your card again, sir? My register declined your card.”

Customer: “Well, that’s odd; I just filled my account. I should have $7000. This is embarrassing.”

Me: “Oh, nothing to be embarrassed about, sir. It seems to be a problem with our machines.”

Customer: “All right, then, but this is embarrassing.”

(He swipes his card again and the register declines it for the same problem.)

Me: “I am sorry, sir, this is really odd. Do you have another payment option you’d like to try?”

Customer: “Can you be a little quieter? This is embarrassing. I don’t want anyone to hear.”

(He swipes a different card.)

Me: “Great, this card went through, sir. Would you like the receipt?”

Customer: “No, thank you.”

(The customer leaves and I tend to the rest of my line before I close the register so I can quickly get other tasks done before I am needed again. I grab some baskets and stray carriages, and do some cash pick-ups. At this point my arms are full and I end up talking with another customer who needed assistance when suddenly the embarrassed customer walks in again, and barges into the conversation.)

Customer: “Yeah, hi there, I just got off the phone with the bank and they are telling me that my card was declined because of a machine reading error or something.”

Me: “Sir, I know. I told you that earlier when your card was declined.”

Customer: “I wanted to make sure, though. Also, that was really embarrassing for me so please keep that in mind next time this happens.”

Me: “No problem, sir.”

Customer: “I spoke to your manager over there, too, so she knows to train you on this.”

Me: “Sir, I am the manager. That is one of my cashiers.”

Customer: “You’re too young to be the manager; don’t lie. You’re only embarrassing yourself now.”

(The customer then complained to my cashier again about me lying. She pointed out that I am the manager and he looked embarrassed again and then quickly left. I really wanted to hit him the entire time he was speaking.)


App-parently Stupid

| Opelika, AL, USA | Extra Stupid, Money, Popular, Technology

(I work in a chat center contracted to a large cell phone carrier. My department covers their customer care and sales chats. Currently, there is a special in which iPhones are $99 with a two-year contract. The following is an interaction between my coworker who works sales and a customer.)

Customer: “Hi! I was just wondering… How much is the $99 iPhone?”

Coworker: “It’s $99.”

Customer: “Oh, gosh, thank you so much! That is a lot less than what I was expecting!”


Cucumber Blunder

| USA | Food & Drink, Money, Popular

(We have both native organic cucumbers, and cucumbers from more temperate states on sale. Native cucumbers are 69 cents for one, whereas the shipped-in cucumbers are two for 99 cents. Produce department has signs up advertising the 69 cents price but because the cashiers don’t have a code for native cucumbers and they’re not in our produce lookup on the registers, our manager told us to ring them in as shipped-in cucumbers which is actually a better deal for the customer.)

Customer: “You made a mistake.”

Me: “Sorry?”

Customer: “Look at this.” *thrusts receipt in my face* “Look!”

Me: “I’m sorry, sir. I don’t understand the problem.”

Customer: “Native cukes!”

Me: “What…?”

Customer: “Native cukes! I got them native cukes!”

(I check his receipt and it says he was charged for two cucumbers.)

Me: “How many did you get?”

Customer: “Two!”

Me: “Well, it looks like that’s what you were charged for, so I don’t understand what the problem is. I’m sorry.”

Customer: “69 cents!”

Me: “Excuse me?”

Customer: “Native 69 cents cukes!”

Me: “Okay. Sir, please calm down. I’m having trouble understanding what the issue is.”

Customer: “I’m supposed to be charged 69 cents for native cukes! Look at this! ‘Two cucumbers at two for 99 cents’!”

Me: “Yes, sir, you bought two so you were charged for two. I’m still not understanding what the issue is.”

Customer: “Two. Cukes. 69 cents. Them are 69 cent cukes and I got charged 99 cents for two.”

Me: “Sir. We don’t have a code for native cucumbers. We have to ring them in as standard out-of-state cucumbers. Are you telling me you’re unsatisfied with spending 39 cents less than what you would have had to pay?”

(The customer stares at me like I have three heads, then crumples up his receipt and throws it at me before storming out of the store.)

Me: “Glad we could provide excellent service for you today, sir!”

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