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Category: Money

Doesn’t Have A Good Frame On Pricing

| MD, USA | Money, Spouses & Partners

(I work in the framing department of a big name arts and crafts store. I’ve just finished an order for a female customer that comes out to about $170 total. (We have a good sale on; her original total was about $450). She realizes her husband has her wallet and groans a bit.)

Customer: “Shoot. My husband will never go for this. I knew I should have taken my wallet with me.”

(She calls her husband and he comes over.)

Customer’s Husband: “Wow, that looks good!” *he sees the total* “It’s going to be how much?! Are you kidding me?”

Customer: “Honey, it’s for [Son]’s college graduation. We were going to give him that much on a gift card anyway.”

(They argue for a while, while I stand there feeling horribly awkward.)

Customer’s Husband: “No, that’s ridiculous. I bet I could get this guy I know to do it for $50. I work on his boats; he’ll do it for me.”

(Note that $50 isn’t even enough to cover the discounted glass, let alone frame and assembly.)

Customer: “Fine. Talk to your guy.”

(As he stomps off the wife turns back to me.)

Customer: “I’ll be back tomorrow.”

(I worked the next night, and yes, she did come back.)

The Color(ful Language) Of Money

| NC, USA | Language & Words, Money

(A patron complaining about the cost of a fax:)

Patron: “Two d*** dollars?!”

Coworker: “Regular dollars will work, too.”

This Conversation Has A Beautiful Final Destination

| UK | At The Checkout, Bad Behavior, Money

Customer: “I’d like to go to [Destination #1] today, then on to [Destination #2] tonight, then back here tomorrow.”

(I know that in order to get from Destination #1 to Destination #2, the customer will have to come back through here, so I sell her a here-to-Destination #1 return and a here-to-Destination #2 return.)

Customer: “Excuse me; this isn’t what I asked for!”

Me: “Sure it is, that will get you to [Destination #1] today, [Destination #2] tonight, and back to here tomorrow.”

Customer: “No! I wanted a single to [Destination #1] and then a [Destination #1] to [Destination #2] return! This is disgraceful customer service. You are useless at your job. You ought to be f***ing fired because you can’t even listen to what people want! You need re-training so you learn not to sell the wrong tickets and waste honest people’s money! How much have you overcharged me, so I can let your manager know how you’ve f***ing stolen from me!”

Me: “Actually, ma’am, I’ve saved you £26.”

(The customer was left gaping while every other customer in the queue who’d heard every word started laughing at her. It was the most beautiful moment in my working life so far.)