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Category: Money

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Don’t Count On The Customer’s Ability To Count

| NJ, USA | At The Checkout, Money

(I work at a popular drug store running the register. A lady comes up to me in a fast food uniform and buys some food products and cigarettes. She pays for the food with food stamps and swipes another card for the cigarettes.)

Me: “All right, ma’am, there’s $2.88 left on the transaction.”

Customer: *glaring at me and throws two dollars at me* “I want a dollar put on my other card.” *pulls out other debit card*

Me: “All right, no problem.” *manually enters that she paid $1.88 in cash, leaving a dollar left to go through on her debit card*

(She swipes her card but there’s still $.23 left on the transaction, meaning that that she didn’t have enough money in her debit account.)

Me: “I’m sorry, ma’am, but you still owe 23 cents.”

Customer: *starts shouting* “What the h*** did you do?! I gave you two dollars!”

Me: *taken aback* “Yes, you did, ma’am. You said you wanted to put a dollar on your debit card, so I took $1.88 out of your two dollars and was going to give you twelve cents in change. After that and your debit card, you still owe twenty three cents.”

Customer: “But I gave you two dollars!”

Me: “Okay… how about I take the twelve cents I was going to give you as change and put it towards the total?”

(The customer rolls her eyes and nods. At this point, there’s a line starting to form behind her.)

Me: “All right, now your total is down to eleven cents.”

Customer: “WHAT THE F*** ARE YOU TALKING ABOUT?! YOU JUST SAID MY TOTAL WAS 23 CENTS!”

Me: *shocked* “It was 23 cents, but I took the last twelve cents out of the two dollars you gave me!”

Customer: “I GAVE YOU TWO DOLLARS TO BEGIN WITH!”

Me: “Yes, you did! And I took two dollars in cash off of the total, but with that and what was taken off your debit card you still owe nine cents.”

Customer: “BUT YOU SAID I OWED 23 CENTS!”

(At this point I’m in complete shock and people are starting to get impatient. The customer throws a dime across the counter at me and after I give her her penny and her receipt, she glares at me.)

Customer: “Just so you know, I KNOW how to count. You’re lucky I don’t talk to your manager and get you fired! You should just admit you made a mistake!”

Me: “But… I didn’t…”

Customer: “I KNOW HOW TO COUNT!”

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The Big Fight On Sundae

, | Aurora, CO, USA | At The Checkout, Food & Drink, Money, Popular

(I’m a junior in high school, working the drive-thru, which can generally be difficult but manageable. A family whose order is large but not difficult is just about done with their order.)

Customer: “We would also like to add a single vanilla ice cream dish, but with M&M’s on it as well.”

(A dish is about 50 cents cheaper than a sundae; the difference is a dish does not have toppings a sundae does. So I change their order from dish to sundae so I can add their toppings.)

Me: “Will that be all for you today?”

Customer: “Yes that will be fine.”

Me: *I read back order* “…and a small vanilla sundae with M&M’s, is that correct?”

Customer: “Wait, I just wanted a dish with the candy…”

Me: “That’s what is, sir.”

Customer: “Oh, okay.”

(He pulls up to the window.)

Customer’s Wife: *yells from across car* “I really hope that wasn’t a sundae. On your menu it’s, like, 50 cents more!”

Me: “Yes, our toppings are fifty cents each, and a sundae has toppings. The first topping is included in the original price. A dish has no toppings, so it costs less.”

Wife: “But I only want M&M’s. Why do you have to charge me?”

Me: “Because adding something to your dish costs 50 cents…”

Wife: “You’re wrong! Fix it. Fix it now.”

Me: “Ma’am, I’m doing this right. This is how it works.”

Customer: “Shut up, you little s***. Don’t talk to my wife like that, you little b****. Get a supervisor or manager! Now!”

(I go grab my supervisor who is only a year older than me.)

Wife: “Finally a mature adult. Your person put our order in wrong; she is trying to charge us extra.”

Supervisor: “Oh, I’m so sorry; what is wrong with your order?”

Wife: “We want a single vanilla dish.”

Supervisor: “Oh, you didn’t want the candy?”

Wife: “Yes, we do.”

Supervisor: “I don’t see a problem…”

Wife: “F****** scammers! Why is it so much for the topping!?”

Supervisor: “Ma’am, without it we wouldn’t be able to buy more toppings, and then where would we be? And may I ask what’s the big deal about two quarters, when you large sized everything and got extra fries and extra drinks?”

Wife: “Whatever.” *she pays and drives off before she gets her food or ice cream*

Supervisor: “Hey, [My Name], let’s go on break and split all their food.”

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Treasure These Phone Calls

| Minneapolis, MN, USA | Money

(I work in the sales and service department for a publishing company that specializes in religious curriculum. We often get calls from well-meaning but untrained church ladies who volunteer at their church when no one else will, in positions they have no right working at.)

Me: “Thank you for calling [Company]. How may I help you?”

Church Lady: “Yes, I am the new treasurer at [Church] and the statement you sent us makes no sense whatsoever. Can you help me?”

Me: “Okay, I’ll be more than happy to help you. What is your question?”

Church Lady: “I don’t understand what it means on the bottom, where it says ‘Dollar sign seven-five-period-four-five.’”

Me: “Um… that is the amount your church owes. $75.45.”

Church Lady: “Oh, I guess I’ve just never seen it written like that before.”