icon_money

Category: Money

Not Interested In Redemption

| Corner Brook, NL, Canada | At The Checkout, Bad Behavior, Money

(The store I work in gives out $5 coupons when the customer spends $50+ for two weeks, and then the next week they can redeem it. It was the week of redemption.)

Me: “Your total is [over $50].”

Customer: “So I get a coupon.”

Me: “Well, actually this is the redemption period. Do you have a coupon I can redeem?”

Customer: “No, you need to give me one. I spent over $50; I earned one.”

Me: “I’m sorry, we spend two weeks handing them out then a third redeeming them. We don’t hand any more out past the two weeks.”

Customer: “I can see them on your desk! Give me one!”

Me: “We keep those to see how many people are redeeming them. I can’t give you one.”

Customer: “Just give me the f***ing coupon! I earned it.”

(This goes on for a few minutes. It’s a busy season so there’s about 10 people waiting, and since the store is so small, that makes the store pretty full.)

Me: “How about I just give you $5 off instead so you get the discount?”

(She turns to my coworker.)

Customer: “Wow, some f***ing b****es just need to get a hold of their hormones.”

(Coworker says nothing so she leaves. Later I find out she reported me, to which my manager told her I was right.)

Their Financial Advice Is Handicapped

| St Andrews, Scotland, UK | Crazy Requests, Money

(At our golf shop, we get one-off requests all the time. I occasionally get smart remarks about how we’re missing a trick because no one else is selling whatever it is, but generally they give up and go elsewhere pretty quickly. Today, I had a guy with a very specific request…)

Customer: “Hi There! Do you sell headcovers for Vokey wedges?”

Me: “No, I’m sorry. We only have the matching headcovers for the clubs we sell.”

Customer: “Do you know what I mean by a Vokey wedge?”

Me: “I’m sorry. I’m not a golfer, but I do know that we don’t sell them.”

Customer: *proceeds to tell me what this particular golf club is* “…You should get some neoprene and a little bit of soft sock and make some. You could sell them for £10 and make a fortune.”

Me: *at this point I probably have quite a stunned and bemused look on my face* “Oh, right. Well you’re the first person in seven years of working here to ever ask for one.”

Customer: “I’m telling you, you’d make loads selling them online.”

(At this point, he could see I wasn’t about to take him up on his offer and manufacture one on the spot for him.)

Customer: “I had to make my last one myself.” *on that note, he leaves*

(Now I’m not a business wiz, nor an expert in manufacturing, but if it’s such a lucrative opportunity, I was left wondering why he doesn’t take his own advice and make his ‘fortune’.)

Sales End, But Stupidity Is Forever

| Canada | At The Checkout, Extra Stupid, Money

(I work at a clothing store where we had a sale that ended a couple of weeks prior to this day. Customer comes to the register and throws the blouse on the counter. She starts to tell me about her purchase the week we had the sale, and tells me she got a price adjustment, because she bought a blouse just a couple days prior to the sale.)

Customer: “I want to pay the sale price for this.”

Me: “Pardon?”

Customer: “This was cheaper a couple of weeks ago. So, I want to pay that price.”

Me: “I’m sorry, but our sale is over.”

Customer: “You don’t get it. I WANT to buy a new blouse and I WANT pay the sale price.”

Me: “I understand. Like you mentioned before, you got a price adjustment for the prior blouse you bought, but the sale is now over.”

Customer: “No, you don’t understand. I don’t want to pay the regular price. I want the sale price. I want to buy this new blouse for the sale price.”

Me: “I understand, but when our sales are over, the clothing goes back to our regular price. Therefore, I cannot grant you a sale price if the sale is over. As you told me before, you were able to get a price adjustment for the same blouse you bought, but if you want to purchase a new blouse, it must be paid in full price, because the sale is now over. You’re more than welcome to give us a call next week and check with us for any sales, or if this blouse happens to go on sale again, you may get the price adjusted.”

Customer: “No, you REALLY don’t get it. I don’t understand why you can’t give me the sale price. But, I’ll just pay for it.”

A Platter Of Misunderstandings

| Canada | Food & Drink, Money, Popular

(It is a very busy morning at our hotel as all of our conference rooms have been booked for meetings. The night before, my employee called me asking if it was still possible to place a catering order for one of the meetings. He said the gentlemen in charge is there to set up the room and realized he hadn’t requested it sooner. I had him put the customer on and I informed him that we could only arrange for a simple dessert platter or soup-and-sandwich menu at this short of notice, and he decided on a dessert platter and two large pitchers of coffee. The next morning I greet him as he comes in.)

Me: “Good morning! So, just to confirm, you wanted the dessert platter and coffee served at 9 am, is that correct?”

Customer #1: “Excellent! Thank you.”

(I go back to the front desk and people start arriving. Around 8:30 a gentlemen approaches the desk.)

Customer #2: “Excuse me, I’m in [same meeting as the first customer] and I’m wondering if we could get the bill for the room in advance. I’m going to prepare a check and drop it off when we step out for lunch.”

Me: “Absolutely. I’ve got everything ready right here. I just need a moment to print it out.”

(I print it and hand it off and he thanks me. A moment later he returns.)

Customer #2: “Excuse me, why are we being charged $24.95 for food and beverage services?”

Me: “Oh! That’s for the dessert platter and the coffee that you ordered from [Local Catering Company].”

Customer #2: “What dessert and coffee? I didn’t order anything from [Catering Company].”

Me: “The gentlemen in charge of the meeting ordered it last night.”

Customer #2: “I’M in charge of this meeting and I didn’t order anything! Who did you speak with?”

Me: “Umm… I spoke with [Customer #1], that gentlemen standing over there. He came in last night to do the set-up and we spoke over the phone. I also confirmed it with him this morning; I confirmed that he wanted it for 9 am.”

Customer #2: “I have no idea where you’re getting this from. We did not order anything. I am in charge of the finances and the decisions. How dare you allow someone to go over my head!”

Me: “I’m terribly sorry, sir, but he was the one who booked the room and he is the one with whom I’ve had all communications. I didn’t even know you existed before this morning so I had no way of knowing you were in charge.”

Customer #2: “Well, okay, that is understandable but I do need this taken off the bill, please.”

Me: “Well, the food has just been delivered and paid for maybe 10 minutes ago. It’s non-refundable so we would be taking a financial loss here. Are you certain you don’t want to take it? At a discounted price maybe?”

Customer #2: “I said, TAKE. IT. OFF.”

Me: “Yes, sir. I’m terribly sorry for the mix up.”

(I remove it from his bill and proceed to call the local soup kitchen to tell them we have a donation for them. They come by to pick it up and are very grateful. Around 9:45, the meeting let’s out for a break and about a dozen people flood into our breakfast room. I figure they are going to watch the television and since breakfast is over I don’t mind letting them mingle. Then I hear the familiar sound of our cupboard doors opening and closing and the coffee machine running. I go in to see all 12 people eating muffins and drinking coffee. A few even have yogurts from the fridge. I take a count and prepare a bill and when the group lets out for lunch I present it to Customer #2.)

Customer #2: “What is this? What am I paying $42 for food and beverages for?! I thought we discussed this already!”

Me: “This is a bill for the coffee, muffins, and yogurt your guests took from our breakfast room. Those items are only free to hotels guests and only during breakfast hours. It’s $1.50 per coffee for 12 coffees, $1.35 per muffin at 12 muffins, and $1.50 per yogurt for five yogurts.”

Customer #2: “I don’t understand. It was under $30 a couple hours ago…”

Me: “Yes, for the dessert platter and coffee provided by [Catering Company]. They charge a flat fee which we are not charging you for. Those muffins and coffees come from our personal supply. We charge per item whereas the catering company charges a flat rate.”

Customer #2: “Well, give me the catering platter and stuff, then!”

Me: “Even if I could you would just end up paying for both.”

Customer #2: “I should have kept my big mouth shut.”

(He pulled out his checkbook and cut a check for the food and I later heard him yelling at his guests to “not touch the bloody food!”)

You Are Sew Lying

| Australia | At The Checkout, Crazy Requests, Money, Technology

(I’m 19, but I look at lot younger than what I am so people often mistake me for being school-aged when I work on the weekend. On this particular Saturday I’m working at the counter with my middle-aged coworker. I see a couple deliberately letting people past them in the line, clearly making sure I’m the one that serves them.)

Me: “Hello! How can I help you today?”

Man: “I want to return my wife’s sewing machine.”

(He places an open sewing machine box on the counter.)

Me: “Ok, sir; was there a problem with it?”

Man: “No—”

Woman: “Yes—”

(The man glares at his wife before continuing.)

Man: “No, we just changed our mind.”

Me: “I’m sorry sir, but we only do change-of-mind refunds for sewing machines that haven’t been opened.”

Man: “But it was open when we bought it!”

(I’d been working at this store for a while and knew all the policies; there was no fooling me.)

Me: “I’m sorry, but that’s not possible. All sewing machines are sealed with security tape when they are purchased to prevent theft. You wouldn’t have been allowed to leave the store with an open box like that. I’m afraid I cannot refund you.”

(The man grumbles, and the woman decides to chime in.)

Woman: “I did open it! I tried to use the machine but it was broken! I want a refund!”

(Despite the fact that they just changed their story, I decide to follow company policy and treat the machine as if it was indeed ‘faulty.’ We are encouraged to test all machines that customers claim are broken, mostly because the majority of the time the customers aren’t using it correctly, or there’s a really small problem that we can fix ourselves without having to send it away under warranty.)

Me: “Okay, ma’am, I’ll just have to test the machine to see if I can fix the problem myself. Most of the time we don’t have to send it back to the manufacturer.”

(I remove the machine from the packaging and set it up. I’ve been sewing for years so I know exactly what I’m doing, and I can see the woman getting increasingly panicked as I thread up the machine and find some fabric to test it with. I try all of the functions and they work perfectly.)

Me: “Well, ma’am, it seems your machine is fine after all. Are you sure you set it up correctly?”

Woman: “Yes, I did exactly what you did, but it didn’t work! I want a refund!”

(Even though I’m allowed to turn them away, I can see the machine is still brand new so I go and talk to my manager about giving a refund. She says not to give them any money back, instead they can exchange it for a more expensive machine and pay the difference. The couple don’t take this news so well.)

Man: “Bull-s***! You have to refund us! It’s the law!”

Me: “I’m sorry, sir, but Australian consumer law requires we refund you only if the product is faulty, wrongly described or doesn’t do what it’s supposed to. We have established that the sewing machine sews perfectly and looks exactly the same as the photo on the box, so I do not have to offer you a refund or exchange at all. I am, however, willing to let you exchange it for another machine of equal or higher value.”

(All of a sudden the couple turns to look each other and starts arguing in a foreign language. They eventually turn back to me.)

Man: “So, which machines can we exchange it for?”

Me: “Well, it depends how much you paid for your original one. May I see your receipt?”

Man: “We don’t have one. Only a credit card statement.”

(I had to go back to my manager and ask if I could still do the transaction without a receipt. It is a good five minutes before I get back to the counter.)

Me: “Okay, sir, the bank statement should be fine, but we’ll need extra time to find the receipt in our system.”

Man: “Actually, we’ve decided to keep our original machine.”

(Before I could stop him, he took the machine off the counter and walked off. I had to run to the front of the store and explain to my coworker at the door that someone was about to leave the store with an open sewing machine box and no receipt. The customers waiting in line were not impressed.)

Page 39/205First...3738394041...Last