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Category: Money

That Tipped Her Over The Edge

North Vancouver, BC, Canada | At The Checkout, Bizarre, Money

(I’m at a popular Canadian coffee shop waiting in line. This coffee shop does not usually have tip jars available but today there is one at each counter. The older lady waiting in front of me strikes up a conversation.)

Customer: “Look at that! They’ve put tip jars out!”

Me: “Oh, yeah. I guess those aren’t usually there.”

Customer: “I’ve been to…” *lists every franchise in the area* “…and they all have tip jars now, too. The management changed and they are allowing them to put out tip jars!”

Me: “Well, every other coffee shop has tip jars.”

(Before she can reply the lady is called up to the cashier.)

Cashier: “What can I get for you, ma’am?”

Customer: “I’ll have a medium double-double and just so you know I am never coming here ever again!”

Cashier: *obviously taken aback* “Oh, I’m sorry to hear that. May I ask why?”

Customer: “You put out tip jars!”

(The customer begins to berate the poor cashier about a decision that clearly wasn’t hers. After about a minute I’ve had enough. I grab a few dollars out of my bag and go up the counter, reach around the crabby customer and throw it in the tip jar.)

Me: “This is for having to deal with her.”

(They finished up their transaction and the woman waited for her order while staring daggers at me. I went up to make my order and the cashier thanked me for standing up for her. I went in there about a week later and lo-and-behold, who did I see? The same cranky old bat! Looked like the tip jars weren’t so offensive after all. Hopefully she was treating the lovely staff there more respectfully… Maybe even throwing in a tip or two – though I doubt it.)

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

Credited With Stupidity

| USA | Extra Stupid, Money, Technology

(I work for a website where you are able to book hotels at lower costs. This customer isn’t happy with their stay, and requests a refund.)

Me: “So, the hotel has approved a $50 refund. We usually process that in the form of a credit to be used on our website. It will be available in a few minutes.”

Customer: “So, I can use that on any purchase within the next few minutes?”

Me: “Of course. Let me just finish with the processing of it. You’ll get an email confirmation.”

Customer: “Can I use it on Amazon?”

Me: “No, sir. This is like an in-store credit, but online. It can be used for anything purchased on our website.”

Customer: “What about on EBay?”

(I wish this was the worst thing said to me today.)