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Category: Money

Exchanging Un-Pleasantries

| Auckland, New Zealand | Extra Stupid, Money, Tourists/Travel

Me: “Hi there, how can I help you today?”

Customer: “Yes, hello love. I need US Dollars, please… I’m going on a family holiday to Italy then France.”

Me: “Ma’am, US Dollars cannot be used in those countries. Italy and France use the Euro.”

Customer: “NO, NO, NO! They use US Dollars; most countries use the US Dollar. It’s the most powerful money in the universe.”

Me: “Ma’am, I can assure you, US Dollars are not used in those countries. You’ll end up exchanging it for Euros when you get there.”

Customer: “WHAT THE F*** WOULD YOU KNOW ABOUT MONEY IN OTHER COUNTRIES?!”

Me: “Ma’am, I work in a foreign currency exchange.”

Customer: “…”

Me: “Would you like the Euros, ma’am?”

Customer: “No, you smart little cow, give me US Dollars or I will complain to your manager!”

Me: “All right then, ma’am.”

(I give the customer US Dollars for use in Europe.)

Customer: “Now, that wasn’t hard to do was it?”

Me: “No, ma’am, thank you for your business.”

(She returned three hours later with her son (who seemed extremely annoyed with his mother) and exchanged the US Dollars back to the local currency then into Euros.)

That Tipped Her Over The Edge

North Vancouver, BC, Canada | At The Checkout, Bizarre, Money

(I’m at a popular Canadian coffee shop waiting in line. This coffee shop does not usually have tip jars available but today there is one at each counter. The older lady waiting in front of me strikes up a conversation.)

Customer: “Look at that! They’ve put tip jars out!”

Me: “Oh, yeah. I guess those aren’t usually there.”

Customer: “I’ve been to…” *lists every franchise in the area* “…and they all have tip jars now, too. The management changed and they are allowing them to put out tip jars!”

Me: “Well, every other coffee shop has tip jars.”

(Before she can reply the lady is called up to the cashier.)

Cashier: “What can I get for you, ma’am?”

Customer: “I’ll have a medium double-double and just so you know I am never coming here ever again!”

Cashier: *obviously taken aback* “Oh, I’m sorry to hear that. May I ask why?”

Customer: “You put out tip jars!”

(The customer begins to berate the poor cashier about a decision that clearly wasn’t hers. After about a minute I’ve had enough. I grab a few dollars out of my bag and go up the counter, reach around the crabby customer and throw it in the tip jar.)

Me: “This is for having to deal with her.”

(They finished up their transaction and the woman waited for her order while staring daggers at me. I went up to make my order and the cashier thanked me for standing up for her. I went in there about a week later and lo-and-behold, who did I see? The same cranky old bat! Looked like the tip jars weren’t so offensive after all. Hopefully she was treating the lovely staff there more respectfully… Maybe even throwing in a tip or two – though I doubt it.)

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”