Category: Money

Too Taxing For Them To Understand, Part 3

| UT, USA | Bizarre, Crazy Requests, Money

(I call a customer to collect payment for finished tax return.)

Me: “Hi, [Customer], I’m just calling to let you know your tax return is complete and you have a balance of [balance]. Once we collect this amount we will send you your return.”

Customer: “Uh, so I have to pay before you will send me my return?”

Me: “Yes, it is required that we collect payment before sending you the return.”

Customer: “Why? That seems weird. Why can’t you send me my tax return then let me pay you?”

Me: “Uh, because we would risk the chance of customers getting their tax returns and never paying us and the firm would go under…”

Customer: “Okay, I’ll pay… That is just so weird.”

Related:

Too Taxing For Them To Understand, Part 2

Too Taxing For Them To Understand

Giving You His Two Cents… Twice

| USA | Home Improvement, Money

(I am working outside in the garden area. An older gentleman walks up to the counter.)

Me: “Hello! How are you today, sir? How may I help you?”

Customer: *a bit harshly* “I want two of those bags of cheap soil out there. They’re $1.57.”

Me: “The topsoil, sir? The white and brown one?”

Customer: *even more harsh* “Yes. I want two. They’re $1.57.”

Me: *cheerily* “Actually, sir, that sale is $1.55 a bag! You save four pennies!”

Customer: “No. I have purchased some before and they were ONE DOLLAR, FIFTY SEVEN CENTS.”

Me: “I’m sorry, sir. Perhaps that was a different sale? Or perhaps you had been misinformed? You’ll be saving four pennies today…”

(He continued to argue while I gently kept trying to tell him that he was saving money. Eventually he threw his card at me, paid, and left. Perhaps I should have just let him overpay?)

The Price Very Gradually Goes Down

| FL, USA | At The Checkout, Extra Stupid, Money, Popular

(I’m the clueless customer, and have had a long day at work myself. I am dealing with “Teenitude” from my loving offspring and purchasing Teacher Appreciation gifts for said offspring’s teachers, so I am feeling VERY overwhelmed. A WONDERFUL associate has helped offspring and me pick out and find matching scents for sets.)

Cashier: “WOW! That’s a lot of sanitizer and lotion.”

Me: “Oh, just a few gifts for the teachers and staff at [Offspring’s School]. It’s Teacher Appreciation Week next week.” *smiles*

Cashier: “That is so nice of you. Looks like you have more than enough to qualify for some current discounts and specials. Do we send you e-mails?”

Me: “Yes, I get them all the time.” *still smiling*

Cashier: “Do you have your smart-phone with you?”

Me: “Yes.” *still smiling but not moving*

Cashier: *looking at me expectantly* “Can you pull up one of our emails?”

Me: “Uh… sure.” *confused*

Cashier: *sees [Company] email header, types a bit on her register* “Okay, great! Your total is [$50 less than original amount].”

Me: “Oh, my god!” *realization finally dawning on me* “Thank you!”

(Having in the past worked for another branch of the parent company I SHOULD have known in order to receive the discounts, she HAD to see at least one of the email offers. Thank you, super-helpful associates, for being so kind, understanding and walking me through my blonde moment without making me feel like a complete idiot. I referred her to Not Always Right.)

Change (In Attitude) Required

| ON, Canada | At The Checkout, Money, Popular

(I work as a cashier at a grocery store, and during my first three shifts, a more experienced cashier shadows me to make sure everything goes fine. This happens the second night on the job.)

Me: “So, your total comes to [total].”

Customer: *hands me $1.75 more than total*

Me: “Okay, so your change is $1.75.”

Customer: “No.”

Me: “Excuse me?”

Customer: “I gave you [$3 more than total].”

Me: “Sir, I still have what you gave me in my hand. You gave me [$1.75 more than total].”

(I show him what he gave me and I shows he didn’t have any other change.)

Customer: “You need to learn how to count your money and do your job!”

Supervisor: “Sir, [My Name] is more than capable of counting her money and she is doing her job. Now, are you going to take the $1.75 and stop bothering her on her second day of work, or do I need to call [Boss] and tell him you’re harassing his workers when they’re doing their job correctly?”

Customer: *mutters under his breath as he takes his change and bags his items*

Me: “Thank you and have a nice day!” *turns to supervisor* “Thank you for that.”

Supervisor: “Welcome to customer service.”

Next Customer: “You guys need to be paid more.”

Tax Is Never Rewarding

| Houston, TX, USA | At The Checkout, Crazy Requests, Money

(A customer is buying two reams of paper for $10.)

Me: “Do you have a rewards card with us, sir?”

Customer: “Yes, I do. My phone is [phone number].”

Me: “Okay, thank you. Your total is $10.83.”

Customer: “Why are you charging me 83 cents?”

Me: *I want to look at him like he’s dumb* “Taxes?”

Customer: “Then what is that rewards card for? Shouldn’t it take off the taxes?”

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