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Category: Money

Eventually Had A Bulb Moment

| Australia | Crazy Requests, Money

(One quiet afternoon a friendly looking lady approaches the counter:)

Customer: “Good afternoon, I’m looking for a new bulb for my sewing machine.”

Me: “Sure, we sell a few different bulbs here. What model is your machine?”

(She states the model, which has been discontinued for several years.)

Me: “Oh, I’m sorry, ma’am, but as that is an older machine we don’t stock parts for it.”

(My coworker overhears the conversation and chimes in.)

Coworker: “I was at [Other Location] the other day. I know they have them.”

(Our other store is a lot bigger and around 30 minutes away. The customer’s face suddenly turns dark.)

Customer: “I WOULDN’T DRIVE TO [OTHER LOCATION] WITH A GUN TO MY HEAD.”

Me: “I’m sorry, ma’am—”

Customer: “YOU GUYS SELL POTS AND PANS AND BALLOONS AND OTHER CRAFT S*** BUT YOU DON’T EVEN HAVE THINGS TO DO BASIC SEWING.”

Me: “With all due respect, ma’am, we are as much a craft, party, and home decorating store as we are a fabric and sewing store. Now if you like I can call [Other Location] and have them send the bulb here, but it may take several weeks.”

Customer: “BULLS***. I’m going to [Competitor] and getting the bulb off them! See if I ever come back to your store again!”

(She dumps her basket on the counter and stomps off.)

Next Customer In Line: “She’d really rather get shot than drive 30 minutes up the road?”

Bartering Bars At The Bar

| Norway | At The Checkout, Bizarre, Money

(I work as a bouncer in a pub and overhear the following while standing behind the bar.)

Girl: “One beer, please.”

Bartender: “That will be 86 kroner.”

(She puts her card in the terminal.)

Bartender: “The transaction was declined; do you have another card or cash?”

Girl: *pours out five nutria-bars from her purse* “Will this be enough?”

(Not surprisingly, I had to throw her out a few minutes later.)

I Decline To Comment

| Yorkshire, England, UK | At The Checkout, Money, Technology

(I’ve just scanned the shopping of a customer and he is paying with his card. However, the transaction doesn’t go through. This usually means that the customer’s card has been declined, although occasionally we have brief connection issues with our system, so we always give it a second try.)

Me: “I’m sorry, sir. The transaction hasn’t gone through.”

Customer: “Why?”

Me: “Well, sometimes it’s a brief problem with our connection rather than your card. We’ll give it another go and see.”

Customer: “Hmmm… okay.”

(We go through the process again, however it doesn’t go through. My card machine is still functioning normally, and my colleagues are still able to use their card machines, meaning that the system is not down. It is definitely a problem with his card.)

Me: “I’m really sorry, sir, but your card isn’t working. Do you have any other method of payment?”

Customer: “What? What’s wrong with your machines?”

Me: “There doesn’t appear to be any issue with our system, sir. I’m afraid it’s very likely to be a problem with your card.”

Customer: “It can’t be. Try again.”

(We try again, but it doesn’t work. However, he insists the problem is on our end. I move him onto my colleague’s till, but it isn’t accepted again.)

Colleague: “I’m really sorry, sir, but your card has been declined again.”

Customer: “Why is it being declined?”

Me: “It could be any number of reasons, sir. You’d have to contact your bank.”

Customer: “No! I want you to tell me! Why won’t you take my card?!”

Me: “Sorry, sir?”

Customer: “Tell me what it says on your screen! Tell me why you won’t take my card!”

Me: “All it tells me is that your card is declined, sir, I don’t know the reason. You’d have to contact your bank.”

Customer: “That’s crap! I’m not leaving until you tell me why my card is declined! I’m flying out to Afghanistan tomorrow! I’ve had this all day, I don’t need this, and I’m sick of it!”

Me: “Sorry, sir, did you say you’d had this all day?”

Customer: “Yes! Every shop I go into, they won’t take my card and they won’t tell me why! I’m flying to Afghanistan in twelve hours! I don’t need this!”

Me: “…Ok, sir, you really need to contact your bank.”

(He eventually left  to go and talk to his bank, still muttering that we “must know why; it will say on the screens.” We spotted him in store just a couple of days later, so I’m not sure why he insisted he was going to Afghanistan.)