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Category: Money

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Didn’t Study The Deal Hard Enough

| Newcastle, England, UK | At The Checkout, Crazy Requests, Food & Drink, Money, School

(I work in a popular fast food restaurant in the city centre. I am working a morning shift and a customer comes up to my till just after nine am and orders two breakfast meals. I ask her how she would like to pay and she informs me she will be paying by card.)

Me: “Not a problem. Please just insert your card into that machine there.”

(I indicate the correct machine and turn around to begin assembling the order, but am distracted by her shout.)

Customer: “Excuse me! This machine isn’t working!”

Me: “I’m ever so sorry. Please just try again. Sometimes our system is a little temperamental. It should work this time.”

(After several more attempts the card has not worked and the food is ready so I ask to see the card; although she is speaking with a local accent some foreign cards don’t work with our system and I think it best to check. On observing, I see that she has been trying to use a student ID card.)

Me: “Uh, excuse me, but you’ve been trying to use a student card. You need to use a debit or credit card, or pay by cash if you’d prefer.”

Customer: “But you can use these!”

Me: “I’m afraid you can’t, madam; there is no way of paying with a student card.”

Customer: “But I want my meal for free!”

(My company runs a promotion where if you buy a meal and present student ID you are entitled to a free cheeseburger or ice cream, but this is only available after 10:30 am when main menu is being served, and does not entitle you to your whole meal for free, which I endeavour to explain to the now irate customer.)

Customer: “So you mean I can’t have my meals for free?”

Me: “No. Like I said, that promotion doesn’t run during breakfast, and even if it did you don’t get your whole meal free. You have to buy it and you get a free cheeseburger or ice cream after.”

Customer: “Well, they’ve been lying to us then! F***this!”

(The customer then left the store, leaving the food on the counter which had to be recorded as waste. I never found out who ‘they’ were.)

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Making A Very Tricky Point(s)

| USA | Books & Reading, Math & Science, Money, Popular

Customer: “I need to renew my platinum rewards membership.”

Me: “Great! That’ll be an extra $25, and it will take 10% off of your purchase today and give you 10% back on every purchase in the future.”

Customer: “Okay. Wait, then let me pay for the rewards membership first, and THEN ring everything else up in a separate transaction. I know how tricky you guys are. I know what I’m doing.”

(I figure that he wants to build up his points rather than get the 10% off right away, and he’s so adamant about doing it this way that I just shrug and do as he says. Ten minutes after this transaction, he comes shoving his way to the front of the line, looking very upset.)

Customer: “You didn’t give me the 10% off!”

Me: “As I explained, the 10% off is automatically applied when you renew a platinum rewards membership in the same transaction. You insisted on doing them separately. Now, you’re still going to get the 10% in rewards points to spend later, so in the end you’re saving just as much.”

Customer: *sputters* “But… but… you tricked me!”

Me: “You kind of tricked yourself…”

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Going To Flip Over The Tip

| VA, USA | Food & Drink, Money, Popular

(Our youth group is out to eat at a popular pancake restaurant. When our waitress comes over, I discover she’s an old friend. I see her hustling to help everyone even though she’s heavily pregnant, and decide to leave her the largest tip I could afford for being a high school student. Afterward I go on out to the car and wait for the rest of the group. When they do come out, one of the youth leaders runs up to me with my $5 tip.)

Youth Leader: “[My Name], you left your whole $5 bill on the table!”

Me: “What? I meant to leave the whole thing.”

Youth Leader: “Oh, honey, that’s way too big a tip for a place like this.”

Me: “But…”

Youth Leader: Usually a couple dollars is good enough. You’ll learn.”

(By that time everyone is ready to go, and I didn’t get to take the tip back in. But after that I started being extra generous with tips and hope to never be that snobby.)

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Unable To Change The Situation

| MN, USA | At The Checkout, Money, Popular

(It is just around shift switch and we have counted down all the registers and restarted with new ones. There is usually only about $100 in change: some 1s, 5s, and maybe a 10 and then loose change. It’s not a lot if people give you 100 dollar bills right out of the gate and it can short your till.)

Coworker: “Hi, sir! How can I help you today?”

Customer: “I want this lighter.”

Coworker: “All right, that will be $1.06.”

(The guy hands my coworker a $100 bill.)

Coworker: “Sorry, sir. Do you have anything smaller? We just changed out this till and I don’t believe I have enough change.”

Customer: “You don’t have any money?! You’re a gas station; you’re always supposed to have money.”

Coworker: “As I said, sir, we just switched shifts and are starting on new tills. I haven’t made enough sales to give you change for a $100 bill on a $1 purchase.”

Customer: “I don’t have anything smaller. I need to make change. You’re a store; you’re always supposed to have change.”

Coworker: “Yeah, we are a store, not a bank. I can’t help you, sir. Have a nice day.”

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This Is Why We’re In A Recession, Part 47

| Manchester, NH, USA | Extra Stupid, Money

(I’m working with a particularly impatient customer who just wants to upgrade but I’ve been having issues with the system. After calling several tech departments, I finally discover what the problem is.)

Me: “Ma’am, it looks as though you previously held an account with us that has gone into collections. Due to issues with our system at the time that you set up this new account, it has gone unnoticed until now. Unfortunately we will not be able to upgrade your phones until that account has been paid in full.”

Customer: “But that doesn’t make any sense. It was three years ago. They need to forget it.”

Me: “Ma’am, that’s not how debt works. You still owe us money and we can’t extend any more credit until it’s paid.”

Customer: *yelling now* “BUT IT WAS THREE YEARS AGO! IT SHOULD BE GONE!”

Me: “No, ma’am, it’s not gone until you pay it.”

Customer: “This is ridiculous. I’m going to another carrier. You just lost a customer.”

Me: “That’s very unfortunate, ma’am, and I’m sorry you feel that way. Would you like the number of the collection agency so you can pay us what you owe us?”

Customer: *takes phone number and attempts to dramatically storm out*

Related:
This Is Why We’re In A Recession, Part 46
This Is Why We’re In A Recession, Part 45
This Is Why We’re In A Recession, Part 44

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