icon_money

Category: Money

icon_money

Refunder Blunder, Part 20

| San Diego, CA, USA | Extra Stupid, Money

(My department is small so when we go on lunch that there’s no one at our register. I go on lunch and leave a sign saying when I will return. Once I come back I find a box with a note attached sitting at my register.)

Note: “Hello, I’m looking to refund/return the items enclosed. You were out on lunch. Reason: Fit of the henleys and one duplicate shirt purchased. My receipt is attached. I can be contacted at [number]. Thank You.

(Customer calls an hour after I get back.)

Customer: “So did you return my stuff?”

Me: “Sir, anyone could have taken your merchandise before I returned to process it. You should have waited and come back another time.”

Customer: “But did you do it?”

Me: *sighs* “I returned your items and the money will be back on your card in three business days. But it was a really bad—”

Customer: *hangs up*

Related:
Refunder Blunder, Part 19
Refunder Blunder, Part 18
Refunder Blunder, Part 17

icon_crazyrequests

Don’t Bank On Their Cooperation

| UK | Crazy Requests, Money

(I work in a call centre that offers customer support for a ticket company. This call comes in a couple of hours into my shift.)

Me: “Hi, you’ve reached [Company]. How can I help?”

Customer: “Well, first of all, I was trying to book tickets online yesterday and it’s not letting me. Second of all, I think it’s absolutely outrageous that you do not have a customer service line.”

(This statement throws me off a bit and we have a few seconds of silence.)

Me: “Okay, but… you are speaking to our customer services now?”

Customer: “Well, yes, NOW. But my issue occurred 24 hours ago. I think this is absolutely ridiculous.”

Me: “I’m sorry about that; however, we are open every day from 9 to 6 so we were in fact available for you to call yesterday on this number. This is the number to call if you need support.”

Customer: “So, if I need help I call this number?”

Me: “Yes.”

Customer: “Are you the customer services?”

Me: “Yes.”

Customer: “Then why can’t I book tickets?”

(I look up his purchase attempt records and can see the customer’s transactions were refused by his bank.)

Me: “Okay, I can see here that it is your bank that is refusing the payments. It could be because they need you to verify that you want to make these online transactions.”

Customer: “So, what do I need to do?”

Me: “You need to contact your bank and verify with them what is going on.”

Customer: “How do I do that?”

Me: “Well, you could use your Internet banking or give them a call.”

Customer: “But it takes ages to get through to them! I can’t believe it’s become this complicated to just book some tickets. Do I really have to go through all this trouble?!”

Me: “Well, I can’t see why your bank is denying these payments so you will need to speak them.”

Customer: “You know what? Forget it. It’s not worth it. I can’t believe how difficult you’re making this. Bye.” *click*

(I was left stunned at the sheer stupidity of someone who not only calls customer services to complain that there is no way to contact customer services, but also blames his credit card refusal on a company who would be more than happy to take his money.)

icon_money

This Is Why We’re In A Recession, Part 50

| Charlotte, NC, USA | Crazy Requests, Money

(I am one of the head tellers in a big multi-state bank, and I hear loud voices in the drive-through where one of our newest tellers is working. I go back there and he hands me a personal check and debit card for the woman in the first lane, who has refused to give him her driver’s license. I ask him to pull the account and since the check is only $300, I allow him to check signatures in lieu of the ID, because it is her check. The customer is yelling at him and is glaring at me through the window, so I go over to do some customer service.)

Me: “Hi, I’m the head teller here. Thank you for your patienc—”

Customer: *cuts me off* “If he won’t give me my money I will just take that check back.”

Me: “Well, ma’am, here at [Bank] we verify IDs to make sure that we are—”

Customer: *again interrupts me, more angry* “I have NEVER been asked for my ID. I go to [Other Branch] all the time.”

Me: “Ah, see, if they know you by name at that branch that is likely why they are willing to bend the rules for you.”

Customer: “What? Is that [Bank] policy?”

Me: “Yes, ma’am, in the drive-up any amounts over $100 need two IDs.”

Customer: “JUST GIVE ME BACK MY CHECK. I WILL MOVE MY ACCOUNTS!”

Me: “[Teller] is cashing it out right now. He was able to verify the signatures on it, but you know, if something happened, if someone had – god forbid – taken your purse and had your checks and ID—”

Customer: “WELL, THAT IS MY PROBLEM! JUST GIVE ME MY MONEY.”

(I stare at her flabbergasted and frankly I have no idea what to respond. At that moment the other teller presents me with the funds and she drives off immediately, glaring at both of us the entire time. I look at my new teller and he shrugs.)

Me: “So, if someone takes her purse, we are supposed to give them her money as well?”

Related:
This Is Why We’re In A Recession, Part 49
This Is Why We’re In A Recession, Part 48
This Is Why We’re In A Recession, Part 47

icon_politics

Mexico Will Pay The Tax For Me

| Des Moines, IA, USA | Extra Stupid, Money, Politics

(A customer has been somewhat annoying and his wife is getting tired of it. He becomes unconvinced that their 10% off coupon works and begins doing the math, saying that it should only have been $50.)

Wife: “You have to add the tax.”

Husband: *serious* “I don’t pay taxes. I’m a Trump supporter.”

icon_money

Rage Against The Teenage Machine

| Ireland | Bizarre, Criminal & Illegal, Money, Popular

(I’m the customer in this story. I’m at a self-checkout and am bagging up my items and about to scoop up my change from the machine slot. I’m the only teenager here and there are free machines around me.)

Next Customer: *drops items onto my machine*

Me: “Sorry, I’m just finishing up; I’ll be gone in a minute.”

Next Customer: “That’s not good enough! You shouldn’t be taking so long.”

Employee: “Excuse me, [Next Customer], there’s a free machine just over…”

Next Customer: “But I want this machine! I’m in a hurry!”

Employee: “Well, the machine next to that one is free?”

Next Customer: *to employee* “I WASN’T TALKING TO YOU!”

Me: *reaching to collect notes from below the machine*

Next Customer: *grabs my change*

Me: “Sorry, that’s my change; can I have it back please?”

Next Customer: “You’re at MY machine, so it’s mine now! You’re holding me up. Move!”

Me: “Sorry, but I’m not leaving without my change. Please hand it back.”

Employee: “I’ve called for the manager.” *to next customer* “Please hand the girl her change.”

Next Customer: “But she’s at MY machine, and what the f*** do teenagers know about money? I need it more than she does!”

Manager: *to us* “Hello, ladies, is everything all right over here?”

(The employee explains the situation.)

Manager: *to next customer* “I’m afraid I’m going to have to ask you to give this girl her change back or you’ll have to leave the shop.”

Next Customer: “But, she’s at MY machine!”

Manager: “That may be so, but stealing someone else’s change is not acceptable; I’m going to have to ask you to hand it back or I’ll be forced to call security.”

Next Customer: *throws notes on the floor and walks out of the shop*

Me: “Thanks for the help! That lady was something else!”

Manager: “I’m so sorry this happened to you.” *helps me pick my notes up*

(The manager offered me a voucher for the shop, but I declined because it wasn’t their fault.)

Page 32/210First...3031323334...Last