icon_money

Category: Money

Prize Example Of Demanding Customers

| Mason, OH, USA | Family & Kids, Money

(I work at an amusement park in Ohio running games in the park. Today I am overseeing a racing game with prizes.)

Me: “Hi, how may players?”

Customer: “Just me and my son.”

Me: “All right, that will be six dollars.”

(The customer hands me her credit card and I swipe it. After handing it back another family shows up and pays to play. I run the race and the other family wins.)

Me: “Would you like to try again?”

Customer: “Yes.”

(She hands me her card. I turn on the water guns and she is not sitting down to play.)

Me: “Ma’am, I need two people to play. You were going to play with your son, right?”

Customer: “No! I just want him to play!”

Me: “Uhm, I can try and find someone to play against him but you already paid saying that it was you and your son.”

Customer: “I did not! I just wanted to buy the prize.”

Me: “Ma’am, I can’t actually sell you the prize.”

Customer: “Then why did I pay? I want to speak to your supervisor!”

Me: “Ma’am, my supervisor isn’t in currently. What can I do to make things right?”

Customer: “You can refund me and give me the prize I paid for.”

Me: “I can refund you but I cannot give you a prize.”

Customer: “I already paid once; I should get my prize!”

Me: “Ma’am, another family raced against you and your son and they won, therefore they got the prize.”

Customer: “Why am I even listening to you?!” *storms off*

Warning Signs: AKA Price Tags

| MN, USA | Crazy Requests, Money

(In addition to selling coffee we also sell things like mugs and greeting cards. A woman brings three cards up to the counter.)

Me: *after ringing them up* “That’ll be $16.50.”

Customer: “What? $16.50 for three cards? Are you sure?”

Me: *checks* “Yes, I’m sure. See, on the back it shows how much it is. These are all around $5 so with tax that makes $16.50.”

Woman: “Well, that seems like too much.”

Me: “Well,they are kind of expensive, but they are also really great cards and I’m sure whoever you are buying them for will love them.”

Customer: “But still, $16.50!”

Me: “Do you still want to buy them?”

Customer: “Well, yes, but you should have some sort of warning sign up.”

Me: “What?”

Customer: “A warning sign. Write a sign that says, ‘Beware: cards are expensive!’”

Should Have Checked Before

| Yorba Linda, CA, USA | At The Checkout, Liars & Scammers, Money

(Working as a cashier at a teen clothing store on a busy night.)

Customer: *hands me a check to pay for her clothes*

Me: *inspecting the check* “I’m sorry, I can’t accept this check.”

Customer: *already becoming angry* “And why not?”

Me: “Your address and the bank address are not on the check.”

Customer: “So?”

Me: “There is no way for me to verify that this check is linked to your account. It’s like a credit card, we need to be able to check your ID to the check to make sure it’s yours.”

Customer: “But is mine. I got it from the bank.”

Me: “I understand that, but there is no way for ME to know. Policy is that I need to check your ID against the name and address on the check, and the bank address needs to be present.”

Customer: *starts yelling* “What do you mean? I’ve got $100 worth of clothes here. I’m a paying customer!”

Me: “I understand. Do you have another form of payment you can use?”

Customer: “Another form of payment? No! I just gave you my form of payment! Get me your manager!”

Me: *using the headset to ask for a manager while she continues yelling at me*

Manager: “I’m sorry, but we can’t accept this check.”

Customer: “Why? It’s mine.”

Manager: “How can I tell?

Customer: “Because I gave it to you.”

Manager: “But how can I tell you aren’t giving me someone else’s check? There is no name anywhere. If you look at this sign right here, you’ll see that this is a form of payment we can’t accept. I’m sorry.”

Customer: “I’m standing here giving it to you. It’s money! Take my money! This is ridiculous!”

Manager: “No, YOU’RE being ridiculous. If you’re going to stand here and yell at me because I won’t take a clearly fraudulent check, you can take your business elsewhere.”

Customer: “FINE.” *takes her fake check and leaves*

Manager: *looks at me, shrugs, laughs, and goes about his business*