Category: Money

Should Have Made A Run For The Money

| GA, USA | Criminal & Illegal, Extra Stupid, Money, Popular

(I work as a bagger. It is about 8 pm and I am at the register waiting for the next order. A customer comes up with at least 15 $100 dollar prepaid gift cards.)

Cashier: “How are you doing today?”

Customer: “I am doing well, thanks for asking.”

(The cashier begins ringing up her order and the customer reaches into her wallet to pull out the money she is going to pay with. Turns out, however, this is counterfeit money, all of them 100 dollar bills.)

Cashier: “Okay, your total comes out to [price].”

(The customer hands her the fake bills and, without a second thought, the cashier notices and pulls out the pen she is given to mark fake bills to see if they are fake; they, of course, come up fake, so she then calls the manager over.)

Manager: “Is something wrong?”

Cashier: “Yes, this money isn’t getting accepted by the register.”

(Our registers don’t actually have a feature to detect funny money.)

Manager: “Okay, well, let me take it upstairs and see if I can’t get my machine to take it.”

(This whole time the customer has still not realized that we know the money is fake and continues to stand there playing on a cell phone. She is still standing there when a police officer and the manager approach her.)

Manager: “Ma’am, if you don’t mind, we would like you to come upstairs to the office, please.”

Customer: “Oh, okay, sure. I don’t mind.”

(They then walk upstairs and then it finally hits her when the police officer cuffs her. Then began the screaming.)

Customer: “THIS IS A FALSE ARREST! MY MONEY IS GOOD! YOU’RE GONNA HEAR FROM MY LAWYER! THIS IS BECAUSE I AM BLACK. ISN’T IT?! ALL YOU COPS ARE MOTHER F****** RACIST!”

(The cops took the woman to the squad car and drove off. I was just amazed the whole time she didn’t suspect a thing until the cops actually handcuffed her. You would think the moment the manager stepped up she would have hauled butt out of the store.)

Stubbornness Is Its Own Reward

| NY, USA | At The Checkout, Extra Stupid, Money, Popular

(Our customer rewards card guarantees guests a cheaper ticket price on select days, in addition to $10 in rewards points for every $100 they spend. As a result, despite the rewards card costing an up-front fee per year, larger groups of people would actually be saving money if they buy the card on those select days. We’re also doing a limited promotion where people who sign up for the card get a free $10 in rewards on their card. A man is buying tickets from me at the box office the morning of one of those select cheap-ticket days.)

Customer: “It’s my kid’s birthday and I was hoping to take everyone who’s coming to his party to [Movie] at 4 pm. He’s desperate to see it. Do you have 18 tickets available?”

Me: *checking computer* “Yup, it looks like that showtime is totally open.”

Customer: *beaming* “Great! That’ll be 14 kids tickets and 4 adult tickets, please.”

Me: *clicking the tickets in* “That would come out to about $150. However, because today is the day where our rewards-card guests get the cheaper ticket price, your total would only come out to $90 if you have our rewards card. Do you happen to have a rewards card?”

Customer: “No.”

Me: “Oh, then I’d highly recommend getting one. If you signed up for one, even with the up-front fee, you’d still only be paying about $100, so you’d be saving $50. In addition, for every $100 you spend, you get $10 credit back on your card that you can use like a gift-card. We’re also doing a promotion where if you sign up for a card this month, you get a free $10 credit. So if you sign up for one now, you’re not only saving $50, but you’re essentially getting the equivalent of a free $20 gift card in rewards points you’d be earning. Can I sign you up for one?”

Customer: *instantly annoyed* “Ugh. No. I don’t like being ripped off!”

Me: “I’m sorry, sir. I’m not trying to rip you off.”

Customer: “Yes! Yes, you are!”

Me: “I’m giving you an offer that would save you $50 up front and give you a guaranteed $20 credit.”

Customer: “Yeah…?”

Me: “And if you didn’t get the card, you’d be paying $50 more and wouldn’t get the $20 credit.”

Customer: “Uh, yeah. But I don’t like being ripped off. And your rewards card is a rip-off. It costs money upfront?”

Me: “Yes, sir. But it’s a one-time fee per year, so you’d have the card for the next year. And it won’t automatically be renewed after the year is up, so you won’t be surprised by renewal charge a year from now. We only renew it if you want us to.”

Customer: *holier-than-thou tone* “So you want me to pay upfront for a rewards card?”

Me: “Only if you’d like to sign up for one. And as I said, I’d highly recommend it. With the volume of tickets you’re buying, you’re saving a lot and getting $20 in rewards.”

Customer: *beaming* “Hence, you’re ripping me off. I won’t pay an upfront fee for a rewards card!”

Me: *thoroughly confused* “Okay, then that’ll be $150.”

Customer: *completely pleased with himself* “Thank you! You aren’t ripping me off with some bogus rewards program!”

(The real kicker? I later heard he came back after I had left, claimed I told him he would be getting “a free $20 gift card,” and had to be given a verbal warning about being kicked out after he pitched a fit when my manager — who I had told this story to when she arrived, before I left — refused this claim.)

Make No Concessions For The Price

| NY, USA | At The Checkout, Money, Movies & TV, Popular

(I’m working concession. A woman in a very expensive designer sweat-suit, and what appears to be expensive jewelry, walks up to me.)

Customer: “Small popcorn and a water, please.”

Me: “Sure thing. That’ll be $10.50.”

(She pauses and begins laughing wildly without breaking eye contact. After seeing that I’m confused, she stops.)

Customer: *suddenly looking panicked* “Wait… you’re not joking?”

Me: “No, ma’am. It’s $10.50 for a small popcorn and a bottle of water.”

Customer: *going pale* “I… I can’t…”

(She literally darts away without saying anything else. She comes back five minutes later.)

Customer: “Just the water, then.”

Me: “It’ll be $4.”

Customer: “Are you kidding? You weren’t last time. Please tell me you’re kidding this time! PLEASE! I just… I can’t understand!”

Me: “I understand your confusion and I apologize. The thing is, movie theaters make no money on ticket sales, really. Those profits mostly go back to the studios and distributors who make and release the film. Hence, concessions have to be marked up since it’s where our actual profit comes from.”

Customer: *VERY over-dramatic* “But I paid $10 for my ticket! I PAID $10 FOR MY TICKET! SURELY THAT’S ENOUGH FOR YOU TO MAKE ENOUGH MONEY NOT TO CHARGE ME SO MUCH FOR WATER!”

(My coworker from the next register speaks up.)

Coworker: “We actually make just pennies on the dollar for tickets during the first few weeks a film is out. He’s telling the truth. We really don’t make any real money off of ticket sales.”

Customer: “I CAN’T!”

(She storms away. About five minutes later, a man in similarly expensive clothing walks in and waits by concession. A few minutes later, I hear the original customer, in a panicked voice speak up.)

Customer: *to man* “Honey! Come here now! I need you!”

(He darts away, shaking his head. I’m guessing this has happened before. I overhear their conversation as they disappear down the hall.)

Customer: “It was horrifying! Horrifying! I had to go splash water on my face and do a breathing exercise in the bathroom to calm myself down! Because my heart was pounding so hard! They actually charge $10 for popcorn and water! I can’t do this! I just can’t do this! If I have a heart attack, I’m going to file a lawsuit against this crooked theater!”

(I make sure they’re out of earshot.)

Me: “Did the woman whose sweatpants alone probably cost more than I make in a month REALLY just imply she was going to have a heart attack over $10 of concessions?”

Coworker: “Hey, just be glad you weren’t working here the one time we had to call the cops on a lady for assaulting a manager over a 75-cent price increase on popcorn a few years back.”

Me: “I don’t even want to know…”

A Taxing Customer, Part 2

| KS, USA | Hotels & Lodging, Money

(I work the front desk overnight at a franchise hotel. We give guests receipts underneath their doors the night before their departure. One morning, toward the end of my shift, an irate woman approaches the desk.)

Guest: “What are these extra charges on my receipt?!”

Me: “Hmm, let me bring this up on my computer to check this out… Well, all I see on here is the room charge and tax. Is there more on your copy that I could see?”

Guest: “Yes! There’s two taxes! State, and then this weird one!”

Me: “Oh, the occupancy tax? That is another term for the federal tax. Were you supposed to be tax exempt?”

Guest: “No, but I’ve never paid federal tax before! That’s not supposed to be there!”

Me: “I apologize, but this is just how the tax is set up here. We divide the state and federal, “occupancy” tax, instead of combining them, as they would at a gas station or elsewhere. It’s the same percentage on each, though.”

Guest: “No, this isn’t right. I’m going to have to ask my people.” *storms off*

Me: “…her people? Oh, well, whomever she asks will tell her the same.”

Related:

A Taxing Customer

Crazy Customer? Fits The Bill

| USA | Crazy Requests, Money, Politics

(I work at a bank in a small lake-side city with lots of retired older folks. While working the drive-thru I have this exchange.)

Me: “Good morning!”

Customer: “I want to exchange this for 500 dollar bills.”

(He places a stack of 20s, 50s, and 100s in the drawer.)

Me: “Sir… I’m sorry we don’t have any 500s I can exchange the smaller bills for one hundred dollar bi—“

Customer: “That’s bull-s***! I BUY 500 DOLLAR BILLS ALL THE TIME! THE BANK ORDERS THEM FOR ME!”

Me: “Sir, we can’t even order those bills; they stopped printing them back in the 1970s.”

(The customer glares at me for a few moments, grabs his money out of the drawer and points at me.)

Customer: “I know what’s going on here. You’re covering for him.”

Me: “What?”

Customer: “This is Obama’s doing!”

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