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Category: Money

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This Is Why We’re In A Recession, Part 62

| UK | Extra Stupid, Money

(My company provides all sorts of home help, ranging from nurses to home aides to babysitters for sick children.)

Me: “Good morning, [Company]; this is [My Name] speaking.”

Caller: “Hi, I wanted to talk to someone about this letter I received.”

Me: “Sure, what is your question?”

Caller: “Well, I received a notice about a payment I made three months ago. I don’t understand because I did pay the bill. Can you transfer me to the babysitting service?”

(I try to connect her but get no answer, so I ask her if I can take a message.)

Caller: “Well, yes. You see, I lost the original bill so I just paid 200€ to your company account and I figured that would be the end of it.”

Me: *dumbfounded* “You did what?”

Caller: “I mean, why are you sending me an invoice if it’s been paid?”

Me: “Ma’am, I doubt your bill was paid as it was likely not the correct amount and did not have a correct reference number.”

Caller: “But you still sent me a notice.”

(At this point, and before my eyes roll out of my head I try the service again. This time I do get someone answering.)

Me: *to coworker* “You’re never going to believe this one…”

Related:
This Is Why We’re In A Recession, Part 61
This Is Why We’re In A Recession, Part 60
This Is Why We’re In A Recession, Part 59

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There’s Madness In The Methodist

, | Durham, NC, USA | Crazy Requests, Food & Drink, Money, Religion

(I’m working a pumpkin sale at our church. All proceeds go to “mission work,” which is hunger relief in town and in Haiti, providing poor students at local schools with needed supplies, and Habitat for Humanity. We sell about two tractor trailer loads a season at slightly higher than regular retail, and do a lot of good work with the proceeds.)

Customer: “You’ve got such great pumpkins here!”

Me: “Thank you, we’re proud of our patch. What can I help you with?”

Customer: “Well, I like to make brandy out of pumpkins, so I’d like you to give me a discount on a big batch.”

Me: “Let me get this straight: you’re at a charity pumpkin sale at a church, and you’d like a moonshiner’s discount?”

Customer: *leaves in embarrassed silence*

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All Pumped Up For The Wrong Reasons

| MN, USA | Crazy Requests, Money, Transportation

(I work as a cashier at a pre-pay only gas station. Many customers don’t know we’re a pre-pay only station and frequently insert the nozzle into their car expecting us to turn on the gas for them, which we cannot do. The customer in this story has just tried to pump without paying and we’ve informed him over the intercom that he needs to come inside to pre-pay. He comes in moments later looking annoyed.)

Customer: “Why do I have to pre-pay?”

Me: “Sorry about the inconvenience; it’s store policy. How much would you like to pump?”

Customer: “I just want to fill it.”

Me: “In order to pre-pay we need a dollar amount of gas that you want to pay.”

Customer: “I don’t know how much I need; I just want to fill it.”

Me: “Yeah, but we don’t know how much it will take to fill your car. Just guess how much gas you need and if you don’t end up pumping it all into the tank you can come back in and get your change.”

Customer: “I don’t want to have to come back in. I just don’t see why I have to pre-pay. Is this such a bad neighbourhood that you get people driving off a lot?”

(I start to try and tell him the policy has to do with how our store is arranged, we can’t see the pumps well enough from the store to determine if someone drove off without paying, but before I can say that he interrupts.)

Customer: “Can’t I just give you my keys and you turn on the pump for me?”

(At this point my manager who is close by steps in to tell him we can’t do that and that he needs to pre-pay an amount before we can turn on the pumps, which he does but as he’s leaving he says:)

Customer: “This is ridiculous, I don’t want to have to come back in for my change. It’s supposed to be a convenience store; this isn’t convenient.”

(He starts pumping his gas, and as he’s doing so my manager comments on how annoying it is when customers do this.)

Manager: “And you know the ironic thing is that if he left his keys in here, he would still have to come back in to get them.”

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A Little Bird Told Her To Shop Online

| MA, USA | Money

(I answer the phone and the man on the other line hardly responds to my greeting before just throwing out the names of several brands of bird food.)

Me: “I’m sorry; did you want me to send these bags of food to you?”

Customer: “No, I just want to see if you have them.”

Me: “Oh, all right.”

(I proceed to walk around the store and find the brands he is listing off. He asks for the price of one and I tell him.)

Customer: “Oh, well, here on Amazon it’s [almost half the price we sell it for].”

Me: “Yes, Amazon can sell it for less money, but unfortunately this is the price we need to sell it at.”

Customer: “How about [Another Brand of bird food]?”

Me: “[Our price].”

Customer: “Yeah, that’s cheaper on Amazon, too. How about [ten pound bag of Particular Brand]?”

Me: “[Our price].”

Customer: “No, the TEN pound bag.”

Me: “Yes, this is the ten pound bag. Were you looking for the 44 oz. bag?”

Customer: “No, ten pound. On Amazon it’s [almost half of what our price is]. Why is yours so expensive?”

Me: “The price you just gave me is only a little more than what WE buy the product at. In order to cover the expense and make a profit, we have to sell it at what we have it at.”

Customer: “Well, that’s silly.”

Me: “Yes, it is silly that small businesses like ours are going out of business because people are buying their products online.”

Customer: “Well, you’ve got good bird toys, but I’m going to have to pass on your food. Bye.”

(I am sympathetic to people needing to save money, but I was rather peeved to have spent time walking around the store listing off the prices of food he wasn’t going to buy and then have him tell me our prices were “silly.”)

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Won’t Lego Let It Go

| Canada | At The Checkout, Money

(A cashier pages for an associate covering the toys department to call the register. I respond. A customer says that a box of Lego was priced at $4, but it rang in at $12.86. I’ve been working on moving clearance items around all week, so I tell the cashier:)

Me: “Someone probably left it in the wrong spot. Just give it to the customer for $4.”

(Company policy lets us do that under $50. Not good enough; the customer wants to come talk to me. The cashier tells me the customer will meet be by the Lego. The customer shows up and points aggressively at the rest of the $12.86 Lego boxes.)

Customer: “There, I got it from right there. Someone took the label down, but it said $4!”

Me: “If you saw the box sitting by a Lego label that said $4, then you can have it for $4. The cashier has to adjust it, so we should go back to the register.”

Customer: “But I’m not making it up! There was a $4 tag right here, for these ones!” *points at a row of ‘Lego City’ boxes featuring a bulldozer*

(I pick up one of the boxes, read out loud the UPC number, pick up the nearest tag, and show her that the UPC matches. It is indeed $12.86.)

Me: “Our store policy says we can make price adjustments in cases like this, so you can still have it for $4. The cashier has to do it.”

(The customer phoned her boyfriend, put him on speaker, and told him to tell me that he also saw a $4 price tag below that box. Once again, I told the customer that she could have it for $4, but she had to go back to the register and let the cashier adjust it. She stormed off with a final “I’m not making it up!” Congratulations, you just wasted 10 minutes of my minimum wage time yelling about getting your way over a $12.86 box of Lego.)

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