Category: Money

Don’t Discount The Customer’s Ability To Discount, Part 8

Jacksonville, FL, USA | At The Checkout, Bad Behavior, Money

(I work in the deli inside a small grocery store. We have two scales to weigh the sliced meat. The one at the front counter plugs in by our feet, so it is easy to step on and accidentally unplug it. This happens five minutes before we close.)

Customer: “Are you guys still open?”

Me: “Yes, we are! What can I help you with tonight?”

Customer: “Yes, I would like some maple ham and oven roasted turkey.”

Me: “How much would you like of each?”

Customer: “Just show me what two pounds looks like and I’ll decide from there.”

(I slice two pounds of the maple ham and put it on the scale. She decides she wants three pounds instead, so I slice another pound for her, but when I go to put it on the scale, the screen is blank.)

Me: “It looks like the scale came unplugged and will take a minute to boot back up. But in the meantime, I will start slicing the turkey for you. I apologize for your wait.”

Customer: “Oh, it’s no trouble at all. Does this happen often?”

Me: “Unfortunately, yes. The cord is right by our feet and it is easy to unplug. But it shouldn’t take much longer. Again, I apologize for your wait.”

(The screen comes back on, but it is reading the weight of the meat wrong. My coworker tries to fix it, which doesn’t seem to help, but I go to the other scale and weigh the meat.)

Me: “Since this scale isn’t working properly, I used the one in the back. I had to write down the price for you since it doesn’t print out labels. Is that all right?”

Customer: “Not a problem, dear.”

(I bag up the three pounds of each meat and hand it to her with the prices written down.)

Me: “Okay, just give these to the cashier at the front and they will ring you up! Thank you so much for your patience and I hope you have a great rest of your day.”

(She takes the bags to the front and I think that’s the last I will hear of it. But then I get a call. Note: that whole thing took a total of about seven minutes.)

Cashier: *over the phone* “I have a lady here claiming you guys were goofing off while serving her and made her wait a half hour to get her meat. She wants a discount because of you.”

Me: *explains what happened* “I apologized profusely for making her wait. Our scale came unplugged and we had to reboot it.”

Cashier: “Well you should have explained that to her. She had no way of knowing. She is very mad and we have to give her a discount now.”

(She got the discount, and then proceeded to the service counter to get a full refund. I guess you just can’t please some people.)

Related:
Don’t Discount The Customer’s Ability To Discount, Part 7
Don’t Discount The Customer’s Ability To Discount, Part 6
Don’t Discount The Customer’s Ability To Discount, Part 5

I Just Work Here – Actually Worked!

| MI, USA | Bizarre, Food & Drink, Money

(This occurs in the drive-thru.)

Customer: “Wait, why are your large fries so expensive now?”

Me: “The price went up several weeks ago.”

Customer: “What?! That’s ridiculous! Why did they go up so much?!”

Me: “I’m sorry, I’m not sure.”

Customer: *condescendingly* “You don’t KNOW?”

Me: *flatly* “No, I don’t. I just work here.”

Customer: “You— Oh. Huh, yeah, I guess that would be right.”

Me: “Can I get you anything else?”

Customer: “No, that’s all.”

Me: “Your total comes to [total]. Please pull around to the first window.”

Manager: *over the headset* “I can’t believe that actually worked.”

Me: *over the headset* “Sometimes honesty is the best policy. Don’t ask me; I just work here!”

Don’t Be A Hay-ter

| VA, USA | Liars & Scammers, Money

(A customer called me over to talk to me about prices for small mammal bedding/hay.)

Customer: “How much is this one?”

Me: *I look at the price tags and can’t find the right barcode* “I’m sorry; I can’t find the price right now. I can take it to the register and scan it there.”

Customer: “So it isn’t $5.99?”

Me: “No.” *I look at the barcodes for that stack of hay, since we have several types in one stack* “It looks like the $5.99 is this one.” *I point to the same type of hay, without the carrots*

Customer: “Well, it should be $5.99, since the price tag is right there.”

Me: “Since we don’t have enough space on the shelf, we have to combine types. Based on [another type and size of hay], I’d say this one will be around $9.99.”

Customer: “You should still give it to me for $5.99.”

Me: “I’m sorry. The only times we can take money off for wrong pricing is if there is an actual slap tag–” *price sticker* –on the product that is the wrong price, since that means it is the employee’s, not the customer’s fault. However, we can’t discount products because either their price tags are missing on the shelf, or another price is underneath them, because a lot of times, either the price tag falls off, or, as I have found, kids will come in and move the tags.”

Customer: “That’s still false advertising. Which one is $5.99?”

(I show her a smaller pack of hay, without carrots. She scoffs and takes it.)

Customer: “You should still give me the bigger one for $5.99.”

Me: “I’m sorry. I’m not able to. I will be sure to reprint this price tag so that it won’t confuse other customers. Thank you for bringing it to my attention.”

(Customer gave me a dirty look and stomped off to the register.)

When It Comes To Paying They Should Go Dutch

| SA, Australia | Bizarre, Crazy Requests, Money, Tourists/Travel

(A customer looks at handbag, full-leather, that is priced at $89.95.)

Customer: “How much is the price?”

Me: “$89.95.”

Customer: “Oh, that is expensive!”

Me: “Pardon?”

Customer: “I come from Holland. Your bags are expensive; Australia is expensive.”

Me: “I’m sorry?”

Customer: “You could give them for Holland prices.”

Me: “But we’re in Australia; they are Australian prices.”

Customer: “But I am on holiday from Holland.”

Me: “Well, enjoy your holiday.”

(She gave me a dirty look and left. I don’t know what she wanted me to do for her. Maybe, change our taxes?)

Your Drive-Thru Attempt Is See-Thru

, | USA | Crazy Requests, Food & Drink, Money

(I am running the drive-thru window, taking money and handing out food during a busy lunch hour.)

Me: “Hi, your total is $12.95, please.”

Woman: “Aw, crap. I forgot my wallet at home.”

Me: *to coworker* “Oh, should I void the order, then?”

Woman: *overhears through the open window* “What? I only live a block away? Just give me the food, and I’ll come back and pay.”

Me: “Uh, I don’t think I can do that.”

Coworker: “Yeah, we can’t do that.”

Woman: “Seriously? My kids are hungry. Get your manager.”

(I find the manger and explain the situation.)

Manager: *laughs* “Are you kidding? How do you know she’d come back to pay?”

Me: “Yeah, that’s what I thought.”

Manager: “Even if she did, we’re counting the money in the registers right now, and we’d come up over ten dollars short.”

Me: *to the woman* “I’m sorry, but I asked my manager, and she said we can’t do that. We’re counting the money in the registers, and not having the money for your order would mess us up.”

Woman: “What? The [Same Restaurant Franchise on the other side of town] always lets me do that!” *thinks for a second, looks at sodas in drink holder on the counter* “Well, can you just give me the drinks?”

Me: “No.”

Woman: “So, I seriously have to drive home, and wait in the drive-thru line again?”

Me: “I’m sorry, but yes.”

(We voided the order, but kept her food warm in the kitchen, and fifteen minutes later, she was back. I took her order again, and also cashed her out at the window. Throughout the entire transaction, she was extremely rude. At the window, she glared at me. When she was cashed out, she demanded extra ketchup, BBQ, and mayo packets, which we are supposed to charge extra for. I was too afraid to ask her to pay, so she ended up with about $1 worth of free sauces.)

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