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Category: Money

Bartering Bars At The Bar

| Norway | At The Checkout, Bizarre, Money

(I work as a bouncer in a pub and overhear the following while standing behind the bar.)

Girl: “One beer, please.”

Bartender: “That will be 86 kroner.”

(She puts her card in the terminal.)

Bartender: “The transaction was declined; do you have another card or cash?”

Girl: *pours out five nutria-bars from her purse* “Will this be enough?”

(Not surprisingly, I had to throw her out a few minutes later.)

I Decline To Comment

| Yorkshire, England, UK | At The Checkout, Money, Technology

(I’ve just scanned the shopping of a customer and he is paying with his card. However, the transaction doesn’t go through. This usually means that the customer’s card has been declined, although occasionally we have brief connection issues with our system, so we always give it a second try.)

Me: “I’m sorry, sir. The transaction hasn’t gone through.”

Customer: “Why?”

Me: “Well, sometimes it’s a brief problem with our connection rather than your card. We’ll give it another go and see.”

Customer: “Hmmm… okay.”

(We go through the process again, however it doesn’t go through. My card machine is still functioning normally, and my colleagues are still able to use their card machines, meaning that the system is not down. It is definitely a problem with his card.)

Me: “I’m really sorry, sir, but your card isn’t working. Do you have any other method of payment?”

Customer: “What? What’s wrong with your machines?”

Me: “There doesn’t appear to be any issue with our system, sir. I’m afraid it’s very likely to be a problem with your card.”

Customer: “It can’t be. Try again.”

(We try again, but it doesn’t work. However, he insists the problem is on our end. I move him onto my colleague’s till, but it isn’t accepted again.)

Colleague: “I’m really sorry, sir, but your card has been declined again.”

Customer: “Why is it being declined?”

Me: “It could be any number of reasons, sir. You’d have to contact your bank.”

Customer: “No! I want you to tell me! Why won’t you take my card?!”

Me: “Sorry, sir?”

Customer: “Tell me what it says on your screen! Tell me why you won’t take my card!”

Me: “All it tells me is that your card is declined, sir, I don’t know the reason. You’d have to contact your bank.”

Customer: “That’s crap! I’m not leaving until you tell me why my card is declined! I’m flying out to Afghanistan tomorrow! I’ve had this all day, I don’t need this, and I’m sick of it!”

Me: “Sorry, sir, did you say you’d had this all day?”

Customer: “Yes! Every shop I go into, they won’t take my card and they won’t tell me why! I’m flying to Afghanistan in twelve hours! I don’t need this!”

Me: “…Ok, sir, you really need to contact your bank.”

(He eventually left  to go and talk to his bank, still muttering that we “must know why; it will say on the screens.” We spotted him in store just a couple of days later, so I’m not sure why he insisted he was going to Afghanistan.)

Prize Example Of Demanding Customers

| Mason, OH, USA | Family & Kids, Money

(I work at an amusement park in Ohio running games in the park. Today I am overseeing a racing game with prizes.)

Me: “Hi, how may players?”

Customer: “Just me and my son.”

Me: “All right, that will be six dollars.”

(The customer hands me her credit card and I swipe it. After handing it back another family shows up and pays to play. I run the race and the other family wins.)

Me: “Would you like to try again?”

Customer: “Yes.”

(She hands me her card. I turn on the water guns and she is not sitting down to play.)

Me: “Ma’am, I need two people to play. You were going to play with your son, right?”

Customer: “No! I just want him to play!”

Me: “Uhm, I can try and find someone to play against him but you already paid saying that it was you and your son.”

Customer: “I did not! I just wanted to buy the prize.”

Me: “Ma’am, I can’t actually sell you the prize.”

Customer: “Then why did I pay? I want to speak to your supervisor!”

Me: “Ma’am, my supervisor isn’t in currently. What can I do to make things right?”

Customer: “You can refund me and give me the prize I paid for.”

Me: “I can refund you but I cannot give you a prize.”

Customer: “I already paid once; I should get my prize!”

Me: “Ma’am, another family raced against you and your son and they won, therefore they got the prize.”

Customer: “Why am I even listening to you?!” *storms off*