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Category: Money

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Various Degrees Of Rudeness

| MO, USA | Bad Behavior, Family & Kids, Money, Popular, School

(I work as a cashier in a college town. I have already graduated but remain to work until I can find a job with my degree. It’s a busy day when an older man, in about his 60s, comes to my line. I know him to make rude and often sexist remarks at the expense of those around him. Behind him in line is a lady about the same age with her own shopping.)

Male Customer: *jokingly, as I start scanning his items* “So, you’re paying for my groceries today, right?”

Me: *trying to be polite and joking in return* “Well, if I could afford to do that, I wouldn’t be staying here to work on paying off my student loans!”

Male Customer: “Well, you should have had that figured out before you graduated high school!”

Me: *shocked, I try to remain good natured* “That would have been nice; not everyone could be so lucky. My first two years were paid for with scholarships, but the rest of my schooling was still very expensive.”

Male Customer: “My boys had it all figured out. You really shouldn’t be in college if you can’t pay for it.”

(The female customer behind him, obviously annoyed, starts to stand up for me as I continue scanning his items.)

Female Customer: “I know it’s hard these days. Everything is based on your income and tuition is so high. Good for you for getting an education. What was your major, dear?”

Me: “Thank you. I majored in environmental geology.”

Male Customer: “You’re never going to get a job.”

(Sadly, this isn’t the first time I’ve heard this. He’s already upset me in the past, so I’m determined to not let him do so again.)

Me: “Oh, I think I will. I’ve already had three job interviews, so I think my chances are pretty good.”

Male Customer: “Not with a degree like that. My boys majored in something smart, parks and recreation. They got good jobs and make more money than I ever thought possible.”

Me: “Well, that’s great for them. I’ll find a job here soon enough, and I’ll make plenty of money to cover the rest of my loans. Here’s your receipt.”

(He took his items and left, but not before summarizing that I would be working there with my worthless degree. I started ringing up the female customer’s items, obviously upset even though I had tried to not show it. She told me that she had known the old man since high school and his whole family did nothing but whine and complain about everything. She also told me that she was very proud of my education and wished me luck on my job search. If it weren’t for her, that man would have ruined my whole day!)

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The Gift Card That Keeps On Taking

| Boulder, CO, USA | At The Checkout, Math & Science, Money

(I work in a grocery store as a cashier. I am ringing up a customer and we get to the end of the transaction.)

Me: “That’ll be $5.17 for you today.”

(The customer swipes his card and it gets declined. At this point I notice that it’s a Visa gift card.)

Me: “Oh, I’m sorry… It didn’t seem to accept that amount. Do you know the balance that’s left on the card? It’ll probably go through if I type in the specific amount.”

Customer: “I don’t know. You check.”

(He shoves the card at me.)

Me: “Oh, unfortunately our system is only set up to check the balance of our store gift cards. I don’t have a way to check the balance for you. Sorry about that!”

Customer: “You check. You should know the balance.”

Me: “I’m sorry, sir, like I said, our registers are only set up to check balances on store gift cards. That’s a Visa gift card, so I have no way of checking the balance on your gift card.”

Customer: “Why are you making this so difficult? It’s your job to know my balance, not mine.”

Me: “As I said before, I unfortunately have no way of checking your gift card balance on my register, since it’s not a store gift card.”

(Finally the customer takes out a crumpled receipt and tosses it on the counter along with the gift card, which has the original balance written on it.)

Customer: “You do the math and figure it out.”

(I type $3.15 into the register and hit the debit button.)

Me: “Okay, so $3.15 is going on the card and I just need you to swipe one more time.”

Customer: “I already swiped it before. I shouldn’t have to do it again.”

Me: “Oh, you just need to swipe it one more time since it didn’t go through the first time.”

(He finally swipes his card. I thank him and tell him to have a good night.)

Customer: “You should learn to relax.”

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Saying Freeze And Thank You

| USA | Crazy Requests, Money

(A customer walks up to my window.)

Me: “Hello! What can I help you with today?”

Customer: “Yes, one of your customers just gave me this check, and I want to be sure it will clear before I deposit it in my bank.”

(This is a fairly common request. We are allowed to either confirm or deny that a check will “clear” without giving out any other information about the check-writer’s account.)

Me: “Sure, I can help you with that.”

(I pull up the account and discover that it will clear easily.)

Me: “Yes, sir, it will clear.”

Customer: “Great. Now, I want you to put a freeze on the funds so it will still clear tomorrow. I’m not from here, so I won’t get to my bank until then.”

Me: “I’m sorry, sir, I can’t do that.”

Customer: “Why not?!”

Me: “Since you’re not an owner of the account, I can’t do that.”

Customer: “Well, I just don’t understand.”

Me: “Sir, is your name on the account?”

Customer: “No.”

Me: “Then I can’t take any direction from you on what to do with it.”

Customer: “I’m not asking to take money out of their account. I am asking you to put a freeze on the funds so that they will still be there tomorrow. How hard is that?”

Me: “So, just to get this straight, you would like me to put a freeze on funds on an account that your name is not on, and you have no ownership claims on whatsoever?”

Customer: “YES! Is that so hard to understand?”

Me: “I still can’t do that.”

Customer: “WHY NOT?!”

Me: “Because your name is not on the account. I cannot do anything to this account because your name is not on it. This account is not owned by you. Is there anything else I can help you with today?”

Customer: “FINE!” *stomps out*

Coworker: “Did he really think that was an okay thing to do?”

Me: “I wonder about the general public sometimes…”

(Not the first time I’ve gotten a request to “freeze” funds on someone’s account, but definitely the most belligerent reaction!)

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Low-balling Your Standards

| USA | Money, Transportation

Customer: “[Coworker] hasn’t contacted me back yet. I left him a message an hour ago. I don’t understand why he hasn’t called me back.”

Me: “I’m sorry about that, ma’am, but he’s been in and out of the front office most of the afternoon, working on a couple of estimates.”

(I don’t tell her that all of our adjusters have dozens of jobs to oversee and often have 10 or more messages waiting to be returned at any given point in the day.)

Me: “I can write down your information and let him know you’re waiting on a call back, if you’d like.”

Customer: “Yes, thank you. I’m [Customer], and he had called me about my car. I just can’t understand this at all… Why is the insurance low-balling me?”

Me: “Low-balling you?”

Customer: “Yes! They wrote me an estimate for my car for $2,000 and now [Coworker] is telling me they took the car apart and the estimate is now $4,000! How in the world can that be? I can’t deal with an insurance that will try to cheat me! I pay them good money for my policy, and I can’t understand why they would be so unfair to me!”

Me: “Ah, I think I understand what’s going on, ma’am. Did the insurance adjustor write the estimate just from looking at the car?”

Customer: “Yes. He walked around it and wrote an estimate and it’s way too different than yours!”

Me: “That happens a lot, actually, ma’am. The insurance adjustor could only see the outside of the car. He did his best, but he couldn’t see to know what got damaged behind the outside pieces and so he couldn’t include that in the first estimate. His paperwork was just to get the claim going. Once you brought us the car to take apart to fully inspect and start fixing, we were able to see the different parts inside of the car and tell what else had been broken by the wreck. So, we wrote up a new estimate for the new damages found, and we will work with the insurance to get that paid and fixed. [Coworker] was just letting you know what the new total was so you’d be up to date on everything.”

Customer: “But how can there possibly be that much more damage? I don’t understand why the insurance was low-balling me!”

Me: “Well, depending on where the damage is, there are lots of internal parts to your car. And, unfortunately, they add up quickly if they need to be repaired or replaced.”

Customer: “But I don’t understand!”

Me: “Let me get your contact number so [Coworker] can call you back…”

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This Is Why We’re In A Recession, Part 49

| TX, USA | At The Checkout, Extra Stupid, Food & Drink, Money

(When a customer orders food, we write the order on a box and fill it up, call out the name of the customer, and make the transaction.)

Me: “[Name]!”

Customer: *sluggishly nods and comes over*

Me: “Hello there. Just 10 shrimp and a PowerAde?”

Customer: *not really paying much attention* “Yeah.”

Me: “All right, that’ll be $[total]. Swipe your card when you’re ready.”

Customer: *looks at pin-pad and swipes card*

Me: *bags up food and hands drink* “All right, you have a wonderful day!”

Customer: *looks at PowerAde* “Uh, I ordered a [Soda]?”

(Turned out that this guy wasn’t the name I called out, did not order shrimp whatsoever, and didn’t realize he had picked up the wrong order until the transaction was over, even after I had verbally asked him everything and he had a screen to confirm his order.)

Related:
This Is Why We’re In A Recession, Part 48
This Is Why We’re In A Recession, Part 47
This Is Why We’re In A Recession, Part 46

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