Category: Money

Refunder Blunder, Part 13

| Chicago, IL, USA | At The Checkout, Extra Stupid, Money

Customer: “Hi, I want to return this watch.”

Me: “Sure thing, do you have the receipt?”

(Customer hands over receipt.)

Me: *after ringing the return up* “Okay so you’re getting $15 back on your card.”

Customer: “$15?! No, the price tag says it’s $24.99!”

Me: “Yes but you used a coupon to pay for it. You only paid $15 so that’s how much you’ll get back.”

Customer: “No, the price tag says $24.99! I should be getting $24.99 back!”

Me: *circling her total on the receipt* “Look, right here on the receipt, you used this coupon with your purchase which brought the total down to $15. You did not pay $24.99 so we can’t give you more money back than what you paid. We can only give you back what you gave us.”

Customer: “Well, that is f****** ridiculous!”

Me: “I’m sorry, there’s nothing I can do. You can swipe your card whenever you’re ready to get your money put back on it.”

Customer: *snatches watch back* “Forget it. I’ll just keep it.”

Related:
Refunder Blunder, Part 12
Refunder Blunder, Part 11
Refunder Blunder, Part 10

You’ll Pay For That Assumption

| USA | Money

(I’m at the end of a transaction with a woman in her late twenties. A prompt comes up on my register saying the customer gets a rebate for something she bought and it gives a choice of how to send the rebate in: through the mail or online.)

Me: “You have a rebate for the batteries you bought. Would you like to get it through the mail—”

Customer: *cutting me off* “I don’t want it.”

Me: “You don’t want the re—”

Customer:  *cutting me off again* “I don’t want it.”

(At this point I have to make a selection on the screen so she can get her receipt and leave.)

Me: “A rebate means you get money back.”

Customer: “…Oh! I want that.”

Me: “Figured you would.”

A Cent-less Exercise

| Melbourne, VIC, Australia | Crazy Requests, Money

(I work in store for one of Australia’s largest phone and Internet companies. An older customer walks in to pay a bill for $14.99. Australian currency doesn’t come in pennies, the smallest denomination being 5c, so he has to pay $15.)

Me: “And there’s your receipt. Do you need help with anything else?”

Customer: “It says here I paid off $14.99.”

Me: “Yes, sir.”

Customer: “I gave you $15. I should be building up a credit.”

Me: “…”

Customer: “I want my credit!”

(I had to process a 1c bill payment for this guy so he’d get his credit. I was told that he came back when I wasn’t working a week later to complain that the credit hadn’t show up on his next bill!)

This Customer Is On Full Charge

| NS, Canada | Awesome Customers, Money

(Our store follows the ‘Scanning Code of Practice’ – if an item scans at a higher price than any tag or advertised price in the store, the customer gets the item free. I am working at the customer service desk when a polite, but clearly upset customer comes up to me.)

Customer: “Excuse me, I just bought this toothbrush and I was charged $1.49 but the tag on the shelf said it was $1.79.”

Me: “Okay?”

Customer: “I was charged the wrong amount! I’d like you to change it to the correct price, please!”

Me: “But sir, you weren’t overcharged… You were undercharged. Don’t worry about it; just enjoy the 30 cents off!”

Customer: “But I didn’t pay the full price for it! That’s not right! I want you to charge me the full price!”

Me: “Well, if the tag is showing the wrong price, we consider that our mistake and our policy is actually to give you the item for free… Did you want me to give your money back for it?”

Customer: “No! I want you to charge me the extra 30 cents! It’s not right that I’m not paying the full price. I don’t want to rip you off!”

Me: “I appreciate your honesty, but as I said sir, incorrect price tags are considered the store’s mistake; you really don’t have to pay any extra.”

Customer: “I want to! I want to pay the correct price! Just take the 30 cents, would you? ”

(At this point the customer is holding 30 cents out to me, practically begging me to take it, and is quite obviously annoyed, although still not being rude.)

Me: “…All right, sir, I can charge you the extra 30 cents, but it’s really not necessary.”

Customer: *giving me the money and sounding both relieved and annoyed at the same time* “Thank you! I don’t see why that was so difficult…”

(After he left, I learned that he had tried to get his original cashier to change the price, and when she told him she wasn’t able to, and also not to worry about it, he went to another cashier and got the same response before finally coming to me and insisting on paying the extra money. I’ve never seen anyone so annoyed at not being charged full price for something!)

Banana-Drama, Part 2

| TN, USA | At The Checkout, Bad Behavior, Money

(It’s around nine pm, and only my first week at this new store. I’m a cashier and my bagger is helping me with the register when I need help. An elderly woman walks up to the counter.)

Me:“How are you tonight, ma’am?”

Customer: “Horrible! I can barely afford to buy groceries, but there are little girls winning Miss America pageants and I have to scrape pennies to buy food! It’s not fair!”

(I can’t get a word out before she starts going on about God and becoming an atheist.)

Customer: “Why, God?! Why?! Why me?!”

(At this point, several employees have gathered and are watching her have a full blown breakdown in the store. She throws her items on the belt and I ring them up, and wait for her to stop screaming. She finally stops.)

Me: “Do you have your rewards card with you?”

(All the other employees, most of them teenagers burst out laughing. She throws her card at me and I scan it. I give her her total, and all h*** breaks loose.)

Customer: “Jesus Christ, I can’t afford that! Take it all off; I don’t want it!”

(I void all the items off and she says she will buy one banana. I weigh it and give her the total. She then starts dumping her purse out on the counter and starts throwing pennies at me. I count them and tell her she still owes an amount of cents. She throws more pennies on the counter and complains that she is spending her life savings on one banana. At this point, all my coworkers are just staring at her speechless. She ends up taking the banana, and I try to give her her change of one cent back and she walks out waving the banana around cursing God. Then she reenters minutes later and goes through another lane with bread and does the same thing with the other cashier. After she leaves, the cashier, who is actually a manager, walks over to me and says:)

Manager: “I hate my life.”