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Category: Money

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Unable To Change The Situation

| MN, USA | At The Checkout, Money, Popular

(It is just around shift switch and we have counted down all the registers and restarted with new ones. There is usually only about $100 in change: some 1s, 5s, and maybe a 10 and then loose change. It’s not a lot if people give you 100 dollar bills right out of the gate and it can short your till.)

Coworker: “Hi, sir! How can I help you today?”

Customer: “I want this lighter.”

Coworker: “All right, that will be $1.06.”

(The guy hands my coworker a $100 bill.)

Coworker: “Sorry, sir. Do you have anything smaller? We just changed out this till and I don’t believe I have enough change.”

Customer: “You don’t have any money?! You’re a gas station; you’re always supposed to have money.”

Coworker: “As I said, sir, we just switched shifts and are starting on new tills. I haven’t made enough sales to give you change for a $100 bill on a $1 purchase.”

Customer: “I don’t have anything smaller. I need to make change. You’re a store; you’re always supposed to have change.”

Coworker: “Yeah, we are a store, not a bank. I can’t help you, sir. Have a nice day.”

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This Is Why We’re In A Recession, Part 47

| Manchester, NH, USA | Extra Stupid, Money

(I’m working with a particularly impatient customer who just wants to upgrade but I’ve been having issues with the system. After calling several tech departments, I finally discover what the problem is.)

Me: “Ma’am, it looks as though you previously held an account with us that has gone into collections. Due to issues with our system at the time that you set up this new account, it has gone unnoticed until now. Unfortunately we will not be able to upgrade your phones until that account has been paid in full.”

Customer: “But that doesn’t make any sense. It was three years ago. They need to forget it.”

Me: “Ma’am, that’s not how debt works. You still owe us money and we can’t extend any more credit until it’s paid.”

Customer: *yelling now* “BUT IT WAS THREE YEARS AGO! IT SHOULD BE GONE!”

Me: “No, ma’am, it’s not gone until you pay it.”

Customer: “This is ridiculous. I’m going to another carrier. You just lost a customer.”

Me: “That’s very unfortunate, ma’am, and I’m sorry you feel that way. Would you like the number of the collection agency so you can pay us what you owe us?”

Customer: *takes phone number and attempts to dramatically storm out*

Related:
This Is Why We’re In A Recession, Part 46
This Is Why We’re In A Recession, Part 45
This Is Why We’re In A Recession, Part 44

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Tipped To Be The Worst Customer Of The Day

| Victoria, BC, Canada | At The Checkout, Food & Drink, Money

(I’ve only be on the floor for half-an-hour when a woman enters the line from the wrong way.)

Me: “Hi there! How are you today?”

Woman: “How much is a small coffee?”

Me: “It’s 1.94.”

Woman: “Anything cheaper?”

Me: “We can do 1.84?”

Woman: *throws a handful of change onto the counter* “You don’t mind if I borrow from here?” *she starts pulling money out of our tip jar*

Me: “Sorry, you can’t do that; I can’t allow you to, since it’s for all of the girls here!”

Woman: “It’s just fifty cents!”

Me: “I’m sorry, I really can’t!” *this is considered stealing from the company; we normally don’t argue over five cents but more then ten and I tend to say no*

Woman: *as I lean to grab something* “You’re a real b****.”

Me: *ignoring her, despite being very hurt and insulted* “Would you still like the coffee?”

Woman: “Fine.” *pulls out a twenty dollar bill, still muttering*

Me: *fills her a short coffee cup*

(She proceeds to grab this cup and storm off, only to come back while I’m in the middle of my next transaction.)

Woman: “I need more coffee!” *it’s obvious she’s taken a few huge gulps, but I ignore it and fill it back up. She leaves again only to interrupt my next transaction* “I need honey!”

Me: “You’ll just find it on the back bar there!”

Woman: “There isn’t any!”

Me: *as I can see if from across the room* “Ma’am, it’s just in the metal cylinder on the side there!” *she finally properly leaves, the next woman just looks at me*

Woman #2: “Are you okay?”

Me: *smiling* “I’m all right, thank you.”

(The whole fiasco wouldn’t have been a big deal if she hadn’t pulled out a 20-dollar-bill after asking for money!)

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Talking Turkey About Your Earnings

, | MD, USA | Bad Behavior, Food & Drink, Money

(A customer comes up to the deli counter, dressed in relatively nice clothing, and asks me for a recommendation on turkey. I have sampled most of the turkey in the case and can typically give honest recommendations.)

Me: “Well, I personally like [Brand] turkey — it’s got a pretty standard flavor, but it’s good, and [Brand] has a lot of options if you like spicier turkeys.

Customer: “Yeah, but it’s $11.00 per pound…”

Me: “True. If you’re looking for cheaper turkeys, [Store Brand] turkeyisn’t visible in the case right now, but we do have it, and there’s also—”

Customer: “I mean, I make incredible money, but I can’t justify spending $11 on a pound of turkey.”

(He looks around for a moment like he’s going to say something else, but doesn’t and storms off.)

Me: *turns to coworker* “What an odd thing to say.”

Coworker: “Yeah, that was weird.”

Me: “Well, I DON’T make ‘incredible money,’ but I’m gonna buy myself some of that turkey and live my best life.”

(My coworker laughed, and I sliced some and bought it before I went home that day. The resulting sandwich was, of course, very tasty.)

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All Or Nothing

| Roanoke, VA, USA | Bad Behavior, Liars & Scammers, Money, Popular

(A new general manager started a week ago. There is one customer who will often come to our to use the printing services. He has big orders pulled together, then returns a week later, looks at some of the order, pays for some of it and takes what he wants, leaving the remainder untaken and unpaid. The new general manager sees fit to change this.)

Guy:“I have this order I need done as soon as possible, I’ll return next week to take care of it.”

General Manager: “Certainly; however, we’re going to have to ask that you clear your balance first.”

Guy: “Clear my balance? What the h*** are you talking about?!”

General Manager: “Well, sir, you’ve been using the printing services for quite awhile, and it appears that you’re only picking up parts of your orders, leaving the rest here. Paying for what you want, leaving the rest. That isn’t happening anymore. If you want an order, we’re happy to make it for you, but you’re paying for all of it.”

Guy: “That’s bull-s***! I’ve been coming here for YEARS and no one has ever given me that type of attitude. I demand to speak to your manager!”

General Manager: *smiling* “Sir, I AM the new general manager. As I’ve said, you’ve been coming for YEARS and have left us with several hundred dollars worth of unpaid work, which is loss for us. Your total for all the work yet to be unpaid is $XXX.XX and that will be paid before any further work is completed.”

Guy: “No, forget this. Screw you. This is ridiculous. I’ve been a paying customer for years and you want to treat me this way?! You’ve lost my business!”

(The guy proceeds to storm out of the store. About three hours later, he calls back to further harass the general manager. Among the conversation was this particular line:)

Guy: *on phone* “And I’ll have you know, I was so upset, I had to come home and take two Valium to calm down!”

(That general manager is still, to this day, my hero.)

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