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Category: Money

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Wifibyby

| Åland Islands, Finland | Money, Technology

(I work at the reception of a camping site. As I’m handling one client, another one asks for the wireless password.)

Client: “Do you have a wifi?”

Me: “Yes, right over there.”

(I point to a glass bowl in which we keep pieces of paper with the password of the wlan written on. I finish with the other customer and turn to the lady, who is still standing at the desk, looking concerned.)

Me: “So, it’s fairly slow, and it works when it wants to, but at least it’s free.”

Client: “Sorry, what did you say?”

Me: “Only that the wireless is really slow, but it’s free and sometimes it works.”

Client: “Oh! Oh! I read this sign and it said 65 €, and I thought, wow, that’s kind of expensive!”

(Turned out she had been reading the price list with the prices of accommodation and camping with us. We laughed it off as she gratefully took a free password.)

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Six Figures Under

| OH, USA | Bizarre, Crazy Requests, Money, Popular

(I work at a call center for a life insurance company, providing information and support for agents and policy holders. I’ve actually had this conversation more than once.)

Caller: “I want to know why my beneficiary change wasn’t processed. Why was I sent a new form?”

Me: “Okay, if you just give me the policy number I can bring up your file and see what the problem is. Are you John Smith?”

Caller: “That’s me.”

Me: “Okay, and it looks like you wanted to name your beneficiary as… John Smith.”

Caller: “That’s right.”

Me: “Sir, you can’t be the beneficiary of your own policy.”

Caller: “Well, why not? It’s my policy.”

Me: “Yes, but in order for the policy to pay out, you have to be dead.”

Caller: “I don’t understand. It’s my money.”

Me: “Well, technically, yes. If you really want to take it with you, I suggest making arrangements with a funeral home to ensure that you are buried with it.”

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Refunder Blunder, Part 20

| San Diego, CA, USA | Extra Stupid, Money

(My department is small so when we go on lunch that there’s no one at our register. I go on lunch and leave a sign saying when I will return. Once I come back I find a box with a note attached sitting at my register.)

Note: “Hello, I’m looking to refund/return the items enclosed. You were out on lunch. Reason: Fit of the henleys and one duplicate shirt purchased. My receipt is attached. I can be contacted at [number]. Thank You.

(Customer calls an hour after I get back.)

Customer: “So did you return my stuff?”

Me: “Sir, anyone could have taken your merchandise before I returned to process it. You should have waited and come back another time.”

Customer: “But did you do it?”

Me: *sighs* “I returned your items and the money will be back on your card in three business days. But it was a really bad—”

Customer: *hangs up*

Related:
Refunder Blunder, Part 19
Refunder Blunder, Part 18
Refunder Blunder, Part 17