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Category: Money

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That Scam Back-Tired

| USA | Liars & Scammers, Money, Popular, Transportation

(The phone rings.)

Me: “[Tire Shop].”

Customer: “I’m looking for a price on 10 ply [Brand] mud tires for my truck.”

Me: “Certainly, let me look at the computer and see what the price is on those… Looks like the price is [price] each.”

Customer: “No, that’s too high. I can get them somewhere else for [impossibly low price below wholesale].”

Me: “Well, in that case I’d get them for that price, because I can’t even get them for that price.”

Customer: *stammers, then is suddenly angry* “Uh… ah… are you calling me a liar?”

Me: “Huh, what?”

Customer: “Are you calling me a liar?”

Me: “Not at all, I’m just saying that wherever you found them for [low price] sounds like a good deal because that’s below what I could possibly get them for. Where did you even find them for that price? I might want to get some at that price, provided they’re not used or stolen.”

Customer: *click*

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A Catalog Of Errors

| Christchurch, New Zealand | At The Checkout, Crazy Requests, Money

(A customer comes in with an old catalogue and discovers the item he wants is no longer that price.)

Me: “Sorry, sir, that catalogue ended three-days ago. See the start and end dates on the front?

Customer: “I don’t give a f*** about where you’ve got dates. The price is in writing so you have to honour it! I know my rights!”

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Don’t Discount The Customer’s Ability To Discount, Part 5

| Belleville, WI, USA | Bad Behavior, Crazy Requests, Money

(I work for a company that sells sturdy, high-quality clothing for outdoor and physically-intensive activities. The prices tend to be higher than your average big-box clothing, but the quality and durability is such that most people are glad to pay a little extra for something they know is dependable. We are having one of our biggest sales. I’m taking catalog orders over the phone.)

Caller: “I want the [Popular Jacket, which is currently 50% off]. That should be $35.50 today, is that right?”

Me: “It’s coming up as $39.95. Let me double-check that.”

Caller: *already irate* “It’s half off, that makes it $35.95! I got the email about it this morning!”

Me: “I just checked. Normal price is $79.90, so 50% off is $39.95.”

Caller: “50% off is $35.50! What the hell kind of con game are you playing?!”

Me: “Umm, no. Half of $79.90 is $39.95. I just ran it through my calculator.”

Caller: “Hrmph. Fine, I’ll take that price. What’s my total?”

Me: *punching up the total* “After shipping, that comes to $49.90. How would you like to pay for that today?”

Caller: “WHAT?! There’s supposed to be free shipping! It’s right on your website; it says ‘free shipping for orders of $75 or more.’ I ain’t paying no $10 for shipping!”

Me: “Are there other items you’d like to order? Maybe we can bring this order up to where it quail—”

Caller: “No. This is all I’m getting. And you are waiving the shipping for me. I’m a first-time customer, and you’re gonna lose me if you don’t get rid of that shipping charge right now.”

Me: “I don’t have the authority to make that decision. Would it be all right if I put you on hold for just one minute while I ask my supervisor for permission to do that?”

Caller: “You ask whomever you need to, but I am not paying that shipping!

(I put the customer on hold and call the Assist line, which is essentially a group of supervisors there to answer questions when any call center agents need help.)

Assist: “Assist, this is [Supervisor].”

Me: “Hi, I have a customer on the line who wants me to waive shipping on a $39.95 order.”

Assist: “What all is on the order?”

Me: “Just [Popular Jacket]?”

Assist: “That’s already on a pretty steep discount. How’s their order history? Are they a regular customer?”

Me: “First time. And frankly, he’s being kind of combative about it.”

Assist: “No. He’s saving $40. We’re not waiving shipping.”

Me: “I thought so, but he was arguing enough that I kind of wanted backup.”

Assist: “Understandable. And I’m definitely backing you up. Tell him you don’t have permission. We’re already giving him 50% off; we’re not going lower than that.”

(I can almost hear the unspoken “we don’t need customers that petty” in her tone. I go back to my caller and tactfully explain that I did not get permission to waive the shipping fee.)

Caller: “Fine. You’re company is a bunch of greedy scam artists. I’ll just wait for it to go lower. Cancel the order. Goodbye!”

Me: *thinking to myself* “This is the lowest I’ve ever seen it go, and we’re selling out of things left and right. You’re going to be waiting a long time, buster! And you just gave up a $40 discount over $9.95.”

Related:
Don’t Discount The Customer’s Ability To Discount, Part 4
Don’t Discount The Customer’s Ability ToDiscount, Part 3
Don’t Discount The Customer’s Ability To Discount, Part 2