icon_money

Category: Money

icon_money

Too Much Meth, Not Enough Math

| NY, USA | Extra Stupid, Math & Science, Money, Popular

Me: “Okay, just so you know, sir, a three-month supply of this medication is going to cost you about $400.”

Customer: “What?! No. You’re wrong. When I picked it up last it was a third of that!”

(I look up his payment and pick up history in the system.)

Me: “It looks like this new prescription is the same medication as the last but you’re allowed to pick up three months at a time instead of just one. Is that correct?”

Customer: “Yes! But it’s never this expensive!”

Me: “Well, you’re picking up more at one time which is why it is a higher cost.”

Customer: “No! You’re wrong. It’s not supposed to be this expensive!”

Me: “Well, I’m sorry, sir, but we don’t set the prices. Your insurance company tells us what to charge you based on your plan.”

(This commences a 10 minute rant about how this medication is too expensive and he KNOWS he shouldn’t owe this much because he has been in the industry for 20 years and has a PhD.)

Customer: “When I picked it up last month it was only $133! It shouldn’t be $400!”

Me: “So… you previously picked up a one month supply for $133? And you’re upset because this three-month supply is three times the cost of the one-month supply?”

Customer: “YES!”

(Sadly this man did not see the math and proceeded to stay for the next 45 minutes and tell me exactly what was wrong with the entire industry and why it was my fault. Unfortunately, I have more stories about this guy from this 45 minute encounter alone.)

icon_checkout

Filters Out All Useful Advice

| Manhattan, KS, USA | At The Checkout, Extra Stupid, Money

(Our store sells “oil change specials” where if you buy five quarts of oil and filter in one transaction it will be reduced in price, in this case for less than what the oil cost alone.)

Customer: “I need oil for a [year of vehicle] [size of engine].”

(Assuming it is for the massive truck taking up two parking slots that is the correct vintage, I inform the customer that it takes five quarts of 5w-30 oil. The customer, by now back where the oil is, has picked out the brand of choice and is starting back towards the front.)

Me: “That oil is currently on special for $18.99 with a filter. Would you like to add one to your purchase?”

Customer: “No, I’ll get that later.”

(I inform him that it would be less expensive to buy them together today rather than on separate occasions… He still is not getting it and starts to show signs of frustration and annoyance. So I hold my tongue and check him out accordingly to his request.)

Me: “That’ll be $23.01 sir.”

Customer: “What?! But the sign says $18.99. Did taxes jump?!”

(I try to inform him again and decide it is best to just ring him out for the filter he needs and re-subtotal it.)

Me: “Okay, that’ll be $20.30.”

Customer: “Now that’s more like it.”

(I finish transaction and try to hand him the filter.)

Customer: “I don’t need that yet.” *grabs jug and leaves without receipt or filter*

icon_extrastupid

Giving You A Flat(screen) Price

| Miami, FL, USA | Extra Stupid, Money, Popular

Me: “Hello, sir, how may I help you?”

Customer: “What deals on flat screens larger than 40-inches do have right now?”

Me: “Well, we have this Samsung 40-inch and Sony 52-inch on special right now.”

Customer: “How much for the Sony?”

Me: “Right now it’s $1000.”

Customer: “If I buy three can I get it for $1500?”

Me: “No, sir, I can’t. The prices are fixed.”

Customer: “Why not? I’m giving you a lot of business here.”

Me: “I know, sir, but we’d be losing money if I sold you three flat screens for half the price.”

Customer: “Okay, what type of deal can you give me?”

Me: “I can sell you three flat screens for $3000.”

Customer: “Okay, deal!”

(He shook my hand and I rang him up at the front.)

icon_money

Death Of A Sale

| SW, USA | Money

(I do customer service and sales for a floral company. A man calls on a Saturday afternoon, to send flowers to a nine am Sunday funeral.)

Me: “May I have the ZIP code of the funeral home?”

Customer: “Ummm… I’m not sure. I don’t have that information.”

Me: “Not a problem; I can look up the obituary. May I have the name of the person that passed away?”

Customer: “I think it’s [Name]. Or something like that. I’m not sure of the correct spelling.”

Me: *thinking, why are you ordering flowers for someone whose name you don’t even know?* “Very good, sir. Let me look up the obituary.”

(The entire time I’m trying to find the obituary, he’s complaining about how difficult the ordering process is, how I’m going too slowly, and basically acting like it is a terrible hardship for him to even be doing this. I finally find the obituary and get the service time.)

Me: “I’ve got the information, sir; which arrangement would you like?”

Customer: “I was thinking of one of those floor baskets. How much are those?”

Me: “Our floor baskets start at $79.99.”

Customer: “What?! Why are they so expensive?”

Me: “Well, sir, they’re not like table-top bouquets. Floor baskets use more flowers and bigger containers.”

Customer: “Oh, my God; that’s way too expensive! Why is this process so hard?” *persecuted sigh* “Do you have any floor baskets that are smaller than that?”

Me: “I am sorry, sir, but a floor basket for a funeral starts at $79.99.”

Customer: “Oh, my God; I’m gonna have to think about this. That’s too much. Is there any way you can give me a discount? Say, half off? I’ll be sending lots of business your way if we can work this out.”

Me: “I am sorry, but the biggest discount I could do would be removing the service fee. Also, for a Sunday delivery, there is an additional charge.”

Customer: “I… I can’t do that much. I’ll call you back; I’ll have to think about this.”

Me: “I understand, sir. Was there anything else I can check for you right now?”

Customer: “No, no, sorry. Thanks anyway.” *hangs up*

icon_moviestv

Trying To Go Above Her Stations

, | SD, USA | Money, Movies & TV

(I work in sales in a call center for a cable company. We are converting cable channels to digital format, so customers that don’t have equipment are losing their signal. A customer calls tech support because a lot of her channels stop working, and the tech support rep transfers the call to me. All she is paying for is basically local stations, but before she is getting the entire expanded basic lineup that was apparently leaking through. She wants to get her channels back, therefore the following conversation ensues.)

Me: “This is [My Name] from sales. How can I help you?”

Customer: “Yes, I’m not getting my stations anymore.”

Me: “Okay, to assist, what channels were you looking for?”

Customer: *names stations in higher package*

Me: “Okay, so it looks like those stations are in [X package]. Right now, you are paying for [Y package]. To upgrade, you’re looking at about $40 more per month.”

Customer: “Well, I don’t want to pay for that. I just want my stations back.”

Me: “Well, ma’am, in order to get those channels, you will need [X package].”

Customer: “Why can’t you just give me my stations back?”

Me: “Since you are only paying for [Y package], you will only get those channels from now on. I apologize about any confusion. If you would like to upgrade to [X package] and get the channels included, the price is [price]. We can go ahead and upgrade you now and get that back for you. Also, we won’t even back-charge you for the free cable you have been getting for the last three years.”

Customer: “You guys are crooks.” *hangs up*

Page 25/210First...2324252627...Last