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Category: Money

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The Big Fight On Sundae

, | Aurora, CO, USA | At The Checkout, Food & Drink, Money, Popular

(I’m a junior in high school, working the drive-thru, which can generally be difficult but manageable. A family whose order is large but not difficult is just about done with their order.)

Customer: “We would also like to add a single vanilla ice cream dish, but with M&M’s on it as well.”

(A dish is about 50 cents cheaper than a sundae; the difference is a dish does not have toppings a sundae does. So I change their order from dish to sundae so I can add their toppings.)

Me: “Will that be all for you today?”

Customer: “Yes that will be fine.”

Me: *I read back order* “…and a small vanilla sundae with M&M’s, is that correct?”

Customer: “Wait, I just wanted a dish with the candy…”

Me: “That’s what is, sir.”

Customer: “Oh, okay.”

(He pulls up to the window.)

Customer’s Wife: *yells from across car* “I really hope that wasn’t a sundae. On your menu it’s, like, 50 cents more!”

Me: “Yes, our toppings are fifty cents each, and a sundae has toppings. The first topping is included in the original price. A dish has no toppings, so it costs less.”

Wife: “But I only want M&M’s. Why do you have to charge me?”

Me: “Because adding something to your dish costs 50 cents…”

Wife: “You’re wrong! Fix it. Fix it now.”

Me: “Ma’am, I’m doing this right. This is how it works.”

Customer: “Shut up, you little s***. Don’t talk to my wife like that, you little b****. Get a supervisor or manager! Now!”

(I go grab my supervisor who is only a year older than me.)

Wife: “Finally a mature adult. Your person put our order in wrong; she is trying to charge us extra.”

Supervisor: “Oh, I’m so sorry; what is wrong with your order?”

Wife: “We want a single vanilla dish.”

Supervisor: “Oh, you didn’t want the candy?”

Wife: “Yes, we do.”

Supervisor: “I don’t see a problem…”

Wife: “F****** scammers! Why is it so much for the topping!?”

Supervisor: “Ma’am, without it we wouldn’t be able to buy more toppings, and then where would we be? And may I ask what’s the big deal about two quarters, when you large sized everything and got extra fries and extra drinks?”

Wife: “Whatever.” *she pays and drives off before she gets her food or ice cream*

Supervisor: “Hey, [My Name], let’s go on break and split all their food.”

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Treasure These Phone Calls

| Minneapolis, MN, USA | Money

(I work in the sales and service department for a publishing company that specializes in religious curriculum. We often get calls from well-meaning but untrained church ladies who volunteer at their church when no one else will, in positions they have no right working at.)

Me: “Thank you for calling [Company]. How may I help you?”

Church Lady: “Yes, I am the new treasurer at [Church] and the statement you sent us makes no sense whatsoever. Can you help me?”

Me: “Okay, I’ll be more than happy to help you. What is your question?”

Church Lady: “I don’t understand what it means on the bottom, where it says ‘Dollar sign seven-five-period-four-five.’”

Me: “Um… that is the amount your church owes. $75.45.”

Church Lady: “Oh, I guess I’ve just never seen it written like that before.”

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The Gift Card That Keeps On Giving, Part 2

| Winnipeg, MB, Canada | At The Checkout, Money

(I am the cashier at a dollar store. Three guys come up to my till with a heaping basket of groceries. I ring up and bag all their items, and the total comes up to just over $50, so roughly 40 items. Note that we only take debit and cash, not credit.)

Me: “All right, so that will be $50.50.”

Guy #1: “Okay, it’ll be on a Visa gift card.”

Me: *a little skeptical* “Um, okay, but I don’t think the Visa will work. We only take debit and—”

Guy #1: “It’s a Visa gift card. It will work. Oh wait; I only have $35 on this, so I’ll do the rest in cash.”

Me: “Oh, okay. Well, I’m going to need the cash first.”

(Guy #2 then hands Guy #1 a $50 bill from his wallet, which I notice is full of other bills.)

Me: *noticing the $50 bill* “Oh, so do you want to pay this in cash?”

Guy #1: “No, just the $15.50.”

Me: *a little confused* “Oh, all right.”

(I enter that he will be paying $15.50 in cash, then press the debit/credit button.)

Me: “Okay, I don’t think it will work, but I guess you can give it a try.”

(They swipe the card. It doesn’t go through.)

Me: “Yeah, I don’t think even the gift card will work. This machine doesn’t take Visa credit.”

Guy #3: “Is it all right if we take some stuff off?”

(At this point in the transaction, we can’t go back and void anything, so I call my manager, who ends up entering that they paid the rest of the amount in cash, without them actually paying anything, then rescanning all the items as if to return them. Then, they decide to take some stuff off.)

Me: “Yeah, sorry about this guys. The machine only accepts gift cards for our store, and doesn’t accept Visa whatsoever. Now, what would you like to take off?”

(Then they begin selecting items to take off, and since they are taking off several, I begin to think that they’re planning to pay in cash, and are just making sure that they have enough. I start scanning the items again.)

Guy #1: *waving his gift card* “Boy, I sure hope this works this time.”

Me: “Um, the gift card isn’t going to work in the machine.”

Guy #1: “Are you serious?”

Guy #3: *to the other guys* “Well, can we get $10 in stuff?”

Guy #2: “No, we don’t have enough cash.” *even though his wallet was full of it*

Guy #1: *to me* “Well, I guess we aren’t getting any of this stuff.”

Guy #3: “Yeah, we can’t get anything now, and for the record, you didn’t really verify that we couldn’t use the gift card.”

Me: *almost speechless* “Um, well, sorry guys. Have a good day.”

(They leave all their bagged groceries on the counter. Guess who had to run around the store putting them all away?)

Related:
The Gift Card That Keeps Giving