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Category: Money

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Past Due For Another Bad Customer

| Indianapolis, IN, USA | Money, Technology

(I work in a corporate cell phone store. In comes a lady and her daughter, and I find out that they are wanting to upgrade the daughter’s account.)

Me: “Okay, well, let me pull up your account to verify that you are eligible for an upgrade. It does appear that you’re due for an upgrade on her line; however, it appears you have a past due balance on your account that would need to be paid.”

Customer: “Past due? I know that bill is not past due! That bill was due the 24th and it’s the 28th.”

(I take a deep breath.)

Me: “Ma’am, if you look at your past billing history your bill is due the 24th every single month.”

Customer: “But for you to say it’s past due is ridiculous.”

Me: “Ma’am, with all due respect, it is past due.”

Customer: “You consider four days being past due?”

Me: “It could be an hour past midnight and the system would consider it past due, ma’am.”

Customer: “Well, that’s f***ing ridiculous.”

Me: “Well, to proceed with the upgrade the system requires it to be paid.”

(She paid the bill and we upgraded her daughter. After, she stormed out still disgruntled. I looked in the system and she never paid it on time and was charged a monthly late fee.)

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Can’t Ever Get The Delivery Right

| FL, USA | Crazy Requests, Money, Popular

(A customer calls in about a change in her order delivery date. The call comes in on a Tuesday.)

Customer: “When I placed my order it told me my order would be delivered on Friday but I just got an email saying it would now be delivered on Wednesday.”

Me: *confused at the problem* “Ma’am, I’m sorry about the confusion but sometimes our shipping carriers are able to deliver packages sooner than expected and we notify you to let you know.”

Customer: “Well, that’s the stupidest thing I’ve ever heard. You guys lied to me and this is very unethical.”

Me: “Ma’am, again I apologize about the change in delivery on this order. Is there a reason that you wanted the delivery on Friday versus receiving it earlier?”

Customer: “You’re missing the f****** point here, you idiot. You told me Friday and now you’re telling me Wednesday. What the hell kind of company are you running here?”

Me: “Yes, ma’am, I am missing the point here and I apologize. Your original email stated the Friday was an estimated delivery date. That was not a guaranteed delivery day and we were actually able to get the order to you two days earlier than previously thought.”

Customer: “That’s the dumbest thing I’ve ever heard. Clearly you are an uneducated high school dropout who doesn’t know your ass from a hole in the ground.”

Me: “Well, I can certainly call the carrier and place a temp hold on this delivery but you would then have to pick it up from their FC on Friday since you don’t want it early.”

Customer: “You idiot, I do want it early. You are missing my point. You guys lied to me and are an unethical company.”

(I am waiting on the whole “give me” part of her speech to come in at any point and BAM there it is.)

Customer: “I demand a full refund for my order for this.”

Me: “Well, you are certainly entitled to a refund within 30 days of delivery. You can refuse the delivery on Wednesday and once we receive the order back you will be automatically refunded, or once you receive your order you can create a return online or by calling us back. But you would have to pay a return shipping fee.”

Customer: “Why would I refuse it or send it back? I want my order but you’re going to refund me for all my troubles.”

Me: “Ma’am, we aren’t able to refund you for an order that you don’t return.”

Customer: “Well, then, I guess I’m just going to call and dispute the charge with my bank.”

Me: “Ma’am, you certainly have that right but at this point I have already forwarded this call information to our internal investigations team and we will provide your bank with the full recording of this call once we receive the charge back inquiry from them.”

(She then hung up. She then called back in 29 more times that day to try and get me fired. We then redirected the order back to us, issued a refund, and blocked her account, address, CC #, phone #, and IP address from being able to order from our system in the future and she is now banned from our site.)

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This Is Why We’re In A Recession, Part 48

| UT, USA | At The Checkout, Extra Stupid, Money

(I work at a popular clothing store where we also offer a brand credit card. We currently have a card-only coupon available to customers. I’m just finishing up a transaction with a customer, who has told me she has a card with us, but doesn’t have it with her. We do look-ups by social security number.)

Me: “Okay, so just enter your social right there and we should be able to pull the account up for you so you can use that coupon!”

(The customer enters her SSN, and the register pops up with a message saying that there is no account under that number. I have the customer try again, and the same message appears.)

Me: “Has it been a while since you used your card? They get shut down after a few months for security reasons.”

Customer: “Oh, yeah, it might have been a few months now.”

Me: “All right, that’s fine! We can get you set up with a new card today if you want, and that way you’ll get the coupon, plus an additional percentage off for opening a card!”

Customer: “Okay… Yeah, let’s do that.”

(We go through the entire process, which includes swiping another credit card for the credit check, and answering a few confidential financial questions. In the end, she’s approved for the card.)

Me: “Awesome! So, you were approved again for the [Brand] Credit Card! In order to get the discount, you have to put this purchase on the new card, is that all right?”

Customer: “What? I didn’t know I was signing up for a credit card. I don’t want it anymore.”

Me: “But you said you had had one before…”

Customer: “I don’t want it!”

(In the end, there was nothing I could really do except give her the phone number to cancel the card in 24 hours. I’m still not quite sure how all the confusion happened.)

Related:
This Is Why We’re In A Recession, Part 47
This Is Why We’re In A Recession, Part 46
This Is Why We’re In A Recession, Part 45

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Restate The Rebate

| MA, USA | Crazy Requests, Money

Customer: “Excuse me? What does this mean when it says ’4.99 after easy rebate’?”

Me: “It means that you pay the full price of $7.99 at the register, and then you go online and fill out a rebate, and you’ll receive a check for $3.”

Customer: “So, I have to mail something in?”

Me: “Nope! [Store] made it so you can do everything online without having to mail anything in. The website tells you exactly where to find the information you need on your receipt and it only takes about five minutes to fill out.”

Customer: “Well, what if I don’t do online?”

Me: “Then you can still mail it in. That is always an option.”

Customer: “You just said I don’t have to mail it!”

Me: “Correct. You don’t have to mail it because there is an option of doing it online. But if you don’t want to do it that way, then you can mail it.”

Customer: “This is false advertising! The sign says 4.99 but I have to pay 7.99. AND I have to mail it in even though you said I don’t!”

Me: “Ma’am, it’s not false advertising. It says very clearly on the sign that this price is after a rebate. And you don’t have to mail it in unless you are unable to do it online.”

Customer: “Well, I don’t like rebates. If [Store] wants to have a sale, they should just give me the money off right away!”

(After explaining why that’s not how it works and if she wants the sale price she needs to do the rebate, she finally picks up the paper and goes to the register, where the cashier gives her a total of $8.49…)

Customer: *screaming, and pointing at me* “BUT THAT GIRL JUST TOLD ME IT’S $4.99!”

Me: “Ma’am, I explained to you that you need to pay $7.99 today and then do the $3 rebate.”

Customer: “But she is trying to charge me $8.49! THIS IS FALSE ADVERTISING!”

Me: “There is sales tax which is bringing it to $8.49.”

Customer: “It doesn’t say anything about sales tax on the sign. FALSE ADVERTISING!”

Me: “Ma’am, you are in Massachusetts. There is sales tax on everything but food and clothing, and it is never included in the price on the sign. It is ALWAYS added at the register.”

Customer: “But it isn’t on the sign! And there isn’t always sales tax. Sometimes it’s tax free weekend. And I could just go to New Hampshire and not pay tax!”

Me: “Correct. There is one weekend a year where there is no sales tax in MA, but it’s not this weekend. And you could go to NH, but I think you would spend more money in gas to get there then you would save by not paying tax today.”

Customer: “Well, maybe I’ll wait until tax free weekend to get this then!”

Me: “You could do that, but it probably won’t be on sale by then.”

Customer: “It’s NOT on sale! It’s a rebate!”

Me: “The rebate is a limited time offer. We probably won’t be offering it on tax free weekend.”

Customer: “Fine! I’ll just get it today and pay the tax! But I still think this is false advertising! Between the rebate and the tax I am paying much more than what the sign says! I should report you!”

Me: “If you feel like you need to report us for false advertising, feel free to do that. I am sure they will explain exactly what I did and tell you that this is not false advertising. Have a nice day!”

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Not Understanding The Value Of The Dollar

| San Diego, CA, USA | At The Checkout, Crazy Requests, Extra Stupid, Money, Popular

(I work at a local dollar store where everything is a dollar or less. A customer, around 18, comes up to the register with a couple items and a VISA gift card that can have $1-$100 put on it. She tells me she would like $50 on it so I ring her up.)

Me: “Your total will be $59.”

Customer: “No, that’s not right I only have eight items and this is the dollar store.”

Me: “Yes, but you put $50 on this gift card.”

Customer: “But this is the dollar store; I should be able to put how ever much I want on that and only pay a dollar.”

Me: “I don’t think it works like that…”

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