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Category: Money

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Saying Freeze And Thank You

| USA | Crazy Requests, Money

(A customer walks up to my window.)

Me: “Hello! What can I help you with today?”

Customer: “Yes, one of your customers just gave me this check, and I want to be sure it will clear before I deposit it in my bank.”

(This is a fairly common request. We are allowed to either confirm or deny that a check will “clear” without giving out any other information about the check-writer’s account.)

Me: “Sure, I can help you with that.”

(I pull up the account and discover that it will clear easily.)

Me: “Yes, sir, it will clear.”

Customer: “Great. Now, I want you to put a freeze on the funds so it will still clear tomorrow. I’m not from here, so I won’t get to my bank until then.”

Me: “I’m sorry, sir, I can’t do that.”

Customer: “Why not?!”

Me: “Since you’re not an owner of the account, I can’t do that.”

Customer: “Well, I just don’t understand.”

Me: “Sir, is your name on the account?”

Customer: “No.”

Me: “Then I can’t take any direction from you on what to do with it.”

Customer: “I’m not asking to take money out of their account. I am asking you to put a freeze on the funds so that they will still be there tomorrow. How hard is that?”

Me: “So, just to get this straight, you would like me to put a freeze on funds on an account that your name is not on, and you have no ownership claims on whatsoever?”

Customer: “YES! Is that so hard to understand?”

Me: “I still can’t do that.”

Customer: “WHY NOT?!”

Me: “Because your name is not on the account. I cannot do anything to this account because your name is not on it. This account is not owned by you. Is there anything else I can help you with today?”

Customer: “FINE!” *stomps out*

Coworker: “Did he really think that was an okay thing to do?”

Me: “I wonder about the general public sometimes…”

(Not the first time I’ve gotten a request to “freeze” funds on someone’s account, but definitely the most belligerent reaction!)

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Low-balling Your Standards

| USA | Money, Transportation

Customer: “[Coworker] hasn’t contacted me back yet. I left him a message an hour ago. I don’t understand why he hasn’t called me back.”

Me: “I’m sorry about that, ma’am, but he’s been in and out of the front office most of the afternoon, working on a couple of estimates.”

(I don’t tell her that all of our adjusters have dozens of jobs to oversee and often have 10 or more messages waiting to be returned at any given point in the day.)

Me: “I can write down your information and let him know you’re waiting on a call back, if you’d like.”

Customer: “Yes, thank you. I’m [Customer], and he had called me about my car. I just can’t understand this at all… Why is the insurance low-balling me?”

Me: “Low-balling you?”

Customer: “Yes! They wrote me an estimate for my car for $2,000 and now [Coworker] is telling me they took the car apart and the estimate is now $4,000! How in the world can that be? I can’t deal with an insurance that will try to cheat me! I pay them good money for my policy, and I can’t understand why they would be so unfair to me!”

Me: “Ah, I think I understand what’s going on, ma’am. Did the insurance adjustor write the estimate just from looking at the car?”

Customer: “Yes. He walked around it and wrote an estimate and it’s way too different than yours!”

Me: “That happens a lot, actually, ma’am. The insurance adjustor could only see the outside of the car. He did his best, but he couldn’t see to know what got damaged behind the outside pieces and so he couldn’t include that in the first estimate. His paperwork was just to get the claim going. Once you brought us the car to take apart to fully inspect and start fixing, we were able to see the different parts inside of the car and tell what else had been broken by the wreck. So, we wrote up a new estimate for the new damages found, and we will work with the insurance to get that paid and fixed. [Coworker] was just letting you know what the new total was so you’d be up to date on everything.”

Customer: “But how can there possibly be that much more damage? I don’t understand why the insurance was low-balling me!”

Me: “Well, depending on where the damage is, there are lots of internal parts to your car. And, unfortunately, they add up quickly if they need to be repaired or replaced.”

Customer: “But I don’t understand!”

Me: “Let me get your contact number so [Coworker] can call you back…”

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This Is Why We’re In A Recession, Part 49

| TX, USA | At The Checkout, Extra Stupid, Food & Drink, Money

(When a customer orders food, we write the order on a box and fill it up, call out the name of the customer, and make the transaction.)

Me: “[Name]!”

Customer: *sluggishly nods and comes over*

Me: “Hello there. Just 10 shrimp and a PowerAde?”

Customer: *not really paying much attention* “Yeah.”

Me: “All right, that’ll be $[total]. Swipe your card when you’re ready.”

Customer: *looks at pin-pad and swipes card*

Me: *bags up food and hands drink* “All right, you have a wonderful day!”

Customer: *looks at PowerAde* “Uh, I ordered a [Soda]?”

(Turned out that this guy wasn’t the name I called out, did not order shrimp whatsoever, and didn’t realize he had picked up the wrong order until the transaction was over, even after I had verbally asked him everything and he had a screen to confirm his order.)

Related:
This Is Why We’re In A Recession, Part 48
This Is Why We’re In A Recession, Part 47
This Is Why We’re In A Recession, Part 46

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Layaway Stayaway

| Franklin, TN, USA | Bizarre, Money, Popular

(I work for a women’s clothing store that has filed for bankruptcy and is going out of business. We have a customer that will put things on layaway and then forget about them until we call her to come pick up her stuff. About a month before we are going to close for good, she comes into the store.)

Customer: “I just heard you’re going to close! That’s awful. I love this store!”

Me: “I’m sorry, too. You’ve been a good customer of ours.”

Customer: “Well, I’m going to get some things while I can!”

(She shops for about half an hour before coming to the register.)

Customer: “I’d like to put these things on layaway, please.”

Me: “Of course, ma’am, but I have to tell you that all merchandise must be picked up before [date], because we will be closing our doors shortly after.”

Customer: “Of course. Of course. I understand. I’ll be back in to pick everything up next week.”

(I process the layaway and take her deposit payment of about thirty dollars.)

Me: “All right, ma’am, your layaway has been processed, and, just to remind you, it has to be paid for and picked up by [date]. We’re closing our doors a couple of weeks after that and we can’t have any merchandise left in the store. Any layaways left here will be returned and refunded.”

Customer: “Of course, I’ll be in next week! I promise!”

(Sure enough, the final day comes, and we’ve called her numerous times to tell her she has to pick up her things or have us return them for her, but she hasn’t come in or returned our calls.)

Boss: “Well, we have to do a return and process a refund.”

(We did the return, but she had paid in cash, so she would have to come into the store to pick up her refund. Two weeks later, after many voicemails, she has not come in to pick up her cash.)

Boss: “Lunch is on [Customer] today. She’ll have to go through the bankruptcy court now to get her money back.”

(To this day, I have no idea if she ever remembered she had left cash at the store.)

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So Cheap It’s A Steal

| PA, USA | Crazy Requests, Money, Popular

(The store is featuring a huge sale on clearance. For example, items marked down to $19 from an original price of $50+ are ringing up for $8.99. A customer comes up with two items that ring up $4.99 each, at least an 80% markdown from the original price.)

Customer: “Can I use this $10 off coupon I got on my phone?”

Me: “I’m so sorry. That coupon can only be used on regularly priced items. And it specifies that it’s $10 off $50 in purchases.”

Customer: “Well, how can I get another discount, then? Do you have any coupons I can use to bring down the price?”

Me: *after blinking out of sheer shock* “I… I guess you could steal it?”

(Thankfully, my manager heard my reply and started cracking up.)

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