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Category: Money

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Coupons Are More Taxing Than They’re Worth

| CA, USA | At The Checkout, Money, Popular

(I work at a department store that is well known for its ‘cash coupon’ deals–where for every fifty dollars you spend you earn a ten dollar coupon. Because the fifty dollars you must spend does not include taxes, occasionally people will be confused that their total was 50+ dollars but they did not earn a coupon. I try to provide ample warning if I see they are particularly close to earning a coupon.)

Me: *I have just finished ringing up her purchases* “Ma’am, I notice you are about three dollars away from earning a cash coupon. Would you like to add a chocolate bar to your purchase so you can meet the cut-off?”

Customer: “No, thank you. I’m fine. Here’s my card.”

Me: “All right, then, that’ll be [total] on your card. Here’s your receipt. Have a great day!”

Customer: “Where’s my coupon?”

Me: “Sorry?”

Customer: “My cash coupon! I spent fifty dollars. I should have gotten a coupon.”

Me: “I apologize, ma’am. You have to spend fifty dollars before taxes to get a coupon. You were about three dollars short.”

Customer: “You should have told me!” *stomps off*

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A Cent-less Complaint

| NJ, USA | Crazy Requests, Money, Popular

Me: “Ma’am, your copay for your prescription is five cents.”

Customer: “You selfish little c***! My copay should be zero! Does it look like I have that kind of money on me!?”

Me: “Ma’am, it’s a nickel. I think you can find one in the cup holder of your car. I’m sorry, but I can’t sell you your prescription without it being paid for.”

Customer: “Well f*** you and this f****** store! I’m calling your management!”

(Two hours later.)

Boss: “We had a complaint about you today. Care to explain?”

Me: “She couldn’t pay for her five cent prescription.”

Boss: *rolling eyes* “Go home.”

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Cash Back Attack, Part 2

| IL, USA | Bad Behavior, Crazy Requests, Money, Popular

(I’m working our drive-thru lanes with another teller. A customer comes through our business lane and asks that I exchange some coins for him. I do this, give him cash back in a sealed money envelope, and he drives off. 10 minutes later, he comes back through the drive-thru…)

Customer: *to me* “You! You didn’t give me enough cash back!”

Me: “I’m sorry?”

Customer: “YOU SHORTED ME $20! GIVE IT TO ME RIGHT NOW!”

Me: “Is it stuck to another one of the bills, sir?”

Customer: “Of course not. This is what you gave me. I want my d*** money right now!”

Me: “Let me go count my drawer and I’ll see if I can find that $20 for you.”

(I count my entire drawer, and discover I balance perfectly.)

Me: “Sir, my drawer is perfectly balanced. Are you sure the $20 isn’t stuck to something else?”

Customer: “I don’t give a flying s*** if your drawer is f*****g balanced! You cheated me out of my d*** $20 and I want you to give it to me RIGHT NOW!”

Me: “Please don’t use that language with me.”

Customer: “I can talk however the h*** I want!”

Me: “I’ll ask you again to not to use that language with me. What I will do is get a supervisor to count my drawer again.”

Customer: “You tell your supervisor to get her a** over here right f*****g now!”

(I grab a supervisor. She counts my drawer slowly and makes sure the customer can see her through the window. Again, it comes up balanced.)

Supervisor: “Sir? Her drawer is coming up balanced. I’ve checked her transaction history and it’s showing she gave you the $20.”

Customer: “SHE DID NOT! SHE CHEATED ME OUT OF MY $20! CHECK HER!”

Me: “EXCUSE ME?!”

Supervisor: “I’m not going to do that. I have no proof that she did anything other than give it to you.”

Customer: “GET ME A NEW TELLER AND MY $20 OR I’M GOING TO ANOTHER BANK!”

Coworker: “Sir, did you look on your seat for the $20?”

Customer: *looks down* “…Oh. Here it is. Right on my seat.”

Supervisor: “Good, I’m glad you found it. Now, have a nice day.”

Customer: “I just wanted to make sure that you didn’t cheat me. I don’t like to be cheated. I guess I’m sorry.”

(My jaw drops. I click the drive-thru mic off and mouth “Shame on you” at the customer as he drives away.)

Supervisor: “A**hole.” *looks at me and my coworker* “Sorry! I shouldn’t have said that. Are you okay, [My Name]?”

Me: “Yeah, you only said what we all were thinking…”

Related:
Cash Back Attack

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Snack Attack

| ON, Canada | At The Checkout, Bad Behavior, Food & Drink, Money, Popular

(I work at a store that specializes in popcorn. We have regular sized bags for the popcorn (small, medium, large) as well a much smaller snack sized bag. The store offers this snack size at an unreasonably high price to encourage people to buy the regular sized bags. When customers want to buy the snack sized bags, it’s usually because they have multiple children and want to get them each a little bag so that they don’t fight over one bigger bag. However my coworkers and I know that the store offers free paper bags for regular sized bags of popcorn so that people can share. We usually go out of our way to inform parents of this and even split the popcorn into the paper bags for them so that they can save time and money. I am serving a woman with three children.)

Woman: “Hi, can I get three snack bags of buttered popcorn?”

(Each snack bag is $3 while a small is just $4. These prices are labelled clearly on our display of different popcorn flavours.)

Me: “Sure! Before I pack the bags, I would just like you to know that the small bag of buttered popcorn is $4 and three times the size of a snack—”

Woman: *cuts me off* “NO! I want three snack bags for my three children.”

(I sort of understand her frustration because three snack bags sounds perfectly reasonable for three children so I continue politely because not everyone knows that we offer free paper bags.)

Me: “Okay, ma’am. I just wanted to let you know that it’s much cheaper to get a small bag and I can even split it into three FREE paper bags for your three childr—”

Woman: “NO! Just give me the three d*** snack bags!”

Me: “Okay, ma’am, that will be $9, please.”

Woman: “Okay, now, was that so hard?!”

Me: “Uh, no… I guess not… Have a nice day.”

(It doesn’t end there… My coworker who was on her lunch break comes out from the back of the store and this woman decides to have ‘a chat’ with her about my behavior. I continue to serve the next customers in line, a young couple with two children, who overheard the exchange I just had with the woman.)

Father: “Hi, we’ll have the small regular bag of popcorn with two of those free paper bags, please.”

(I pack the bag and pour some in the two free paper bags.)

Me: “That will be $4, please.”

Woman: *overhears, as she is still nearby arguing with my coworker* “WHAT DID YOU SAY?! FOUR DOLLARS? FOUR D*** DOLLARS FOR TWO LITTLE BAGS AND A BIG ONE? I PAID NINE D*** DOLLARS FOR THESE LITTLE BAGS OF S***. WHY DIDN’T YOU TELL ME?! I DEMAND A D*** REFUND!”

(Before I can respond the father that I just served interjects…)

Father: “CLEARLY she already tried to tell you that the small bag would be cheaper but you were too rude to listen. Now if you continue to harass these ladies and raise your voice around young children, I will personally throw you out of this store.”

(She suddenly got quiet and walked out. The father and mother gave me a generous tip for telling them about the paper bags and dealing with the “d***” lady!)

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(Air) Conditioned To Be Cheap

| MN, USA | Bizarre, Home Improvement, Money, Popular

(Note that I usually work in the electronics department of my store. However, no one else is free to help a customer calling for hardware, so I take the call.)

Me: “Hi, how can I help you?”

Caller: “Yeah, I need an air conditioner for a window about [size]. Can you tell me what you have and how much they cost?”

Me: “Sure, let me put you on hold for a bit.”

(I check the air conditioners and find that they all require about the same size window, easily within the customer’s requirements.)

Me: “Actually, just about all of our air conditioners will fit. They range from about $100 to $300…”

Caller: “What? He wants $300 to fix this one?”

Me: “No, we’ve got some cheaper than that, as low as $100.”

Caller: “What brand are they?”

Me: “Most of them are [Brand], but a few are [Other Brand].”

Caller: “Hmm, never heard of [Brand] before. Are they any good?”

Me: “Actually, I don’t usually work in this area, so I don’t know how good they are. All I can really tell you is how much power the box says it has.”

Caller: “Oh, all right. I need one that’s at least twelve hundred. H6ow much do they have?”

(I go and check again, and find out that even the cheapest one is 5,000 BTU (British Thermal Unit).)

Me: “Actually, even our cheapest one is 5,000 BTU…”

Caller: “No, I don’t want your cheap one. I want a good one. At least twelve hundred.”

Me: “Er, I just said it’s 5,000, more than four times as much as you’re asking for…”

Caller: “No, I need something at least twelve hundred!”

Me: “Wait… do you mean twelve hundred, or twelve thousand?”

Caller: “Oh, yeah, maybe that’s what’s written down here. Twelve thousand.”

(I go and double-check, and find out our most expensive unit is 12,000 BTU.)

Me: “Okay, our most expensive one is $300, a [Brand] with 12,000 BTU.”

Caller: “Oh, $300? That’s a steal! And it’s a [Brand]? Oh, I know those are good. Thanks, I’ll be in later to pick it up.”

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