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Category: Money

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App-parently Stupid

| Opelika, AL, USA | Extra Stupid, Money, Popular, Technology

(I work in a chat center contracted to a large cell phone carrier. My department covers their customer care and sales chats. Currently, there is a special in which iPhones are $99 with a two-year contract. This is an interaction between my coworker who works sales and a customer:)

Customer: “Hi! I was just wondering… How much is the $99 iPhone?”

Coworker: “It’s $99.”

Customer: “Oh, gosh, thank you so much! That is a lot less than what I was expecting!”

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Cucumber Blunder

| USA | Food & Drink, Money, Popular

(We have both native organic cucumbers, and cucumbers from more temperate states on sale. Native cucumbers are 69 cents for one, whereas the shipped-in cucumbers are two for 99 cents. Produce department has signs up advertising the 69 cents price but because the cashiers don’t have a code for native cucumbers and they’re not in our produce lookup on the registers, our manager told us to ring them in as shipped-in cucumbers which is actually a better deal for the customer.)

Customer: “You made a mistake.”

Me: “Sorry?”

Customer: “Look at this.” *thrusts receipt in my face* “Look!”

Me: “I’m sorry, sir. I don’t understand the problem.”

Customer: “Native cukes!”

Me: “What…?”

Customer: “Native cukes! I got them native cukes!”

(I check his receipt and it says he was charged for two cucumbers.)

Me: “How many did you get?”

Customer: “Two!”

Me: “Well, it looks like that’s what you were charged for, so I don’t understand what the problem is. I’m sorry.”

Customer: “69 cents!”

Me: “Excuse me?”

Customer: “Native 69 cents cukes!”

Me: “Okay. Sir, please calm down. I’m having trouble understanding what the issue is.”

Customer: “I’m supposed to be charged 69 cents for native cukes! Look at this! ‘Two cucumbers at two for 99 cents’!”

Me: “Yes, sir, you bought two so you were charged for two. I’m still not understanding what the issue is.”

Customer: “Two. Cukes. 69 cents. Them are 69 cent cukes and I got charged 99 cents for two.”

Me: “Sir. We don’t have a code for native cucumbers. We have to ring them in as standard out-of-state cucumbers. Are you telling me you’re unsatisfied with spending 39 cents less than what you would have had to pay?”

(The customer stares at me like I have three heads, then crumples up his receipt and throws it at me before storming out of the store.)

Me: “Glad we could provide excellent service for you today, sir!”

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A Fee-ble Attempt

| Silverdale, WA, USA | Money

(I work for a sub-agency for the state that has a five-dollar fee per transaction. There is also an optional five dollar donation on every transaction.)

Me: “Your total is [total].”

Customer: “No, I don’t want to make the donation today.”

Me: “I took the donation fee off, but we do have a five dollar office fee here that sort of cancels it out. So your total is [total].”

Customer: “What?! How dare you charge me just to come to this office? I demand you take that fee off!”

Me: “I am sorry, sir. I cannot do that. We are not run by the state, so the only income this office has is that five dollar fee. If I didn’t charge it to you, I wouldn’t get paid.”

Customer: “Do you think I care if you get paid?”

Me: “Probably not, but I do. I cannot take the fee off. If you would like to avoid paying it, you can always pay through the courthouse. They don’t charge it.”

Customer: “Fine!”

(The courthouse in question is over 30 miles away. He will most definitely be paying more than $5 in gas just to get there!)