Category: Money

The Mother Of All Complainers

| Cleveland, OH, USA | At The Checkout, Bad Behavior, Money, Popular

(I work at a restaurant where a server has to pay the bill if a customer walks out. One day a customer arrives with his friends. The group decides to split the bill between them. One young man writes down the name of a friend and leaves the restaurant. After contacting him on Facebook, he agrees to pay. After a full run around that takes four to five days, he ultimately does not. I am having an unpleasant day, and do not feel like losing out, even for a small amount. I contact the police. Afterwards, his mother arrives to tell me off.)

Mother: “Just who the f*** do you think you are calling the police? You made me look like an idiot over eight dollars. You should feel ashamed about making such a problem over this.”

Me: “Your son wrote down the name of his friend and walked out. That isn’t acceptable. In here, we have to pay if someone walks out, and I don’t like losing out. Short of that, what he did was illegal.”

Mother: *screaming* “How DARE you? My child wouldn’t do such a thing, and you harassed him over some imaginary crime and made a big problem out of seven dollars? It’s eight dollars. It means nothing!”

Me: “If it’s nothing, then would you kindly pay? I need to work, and you’re scaring the other patrons.”

Mother: *ear-splitting shrieks* “I will not. Quit making problems for good people. I don’t have the time for this.”

(The manager walks up.)

Manager: “Ma’am, I have to ask you to leave. You are causing a disturbance.”

Mother: “I’ll make as much noise as I want until this b**** stops complaining about her imaginary money!”

(Shortly after the police were contacted, and two officers dragged her out. She tried to come back twice, but she was informed if she showed up again she would be detained.)

This Is Why We’re In A Recession, Part 55

| CO, USA | Extra Stupid, Family & Kids, Money

(I work in a high end makeup retailer that has just recently gotten a credit card program. We have had a points-based rewards program for a long time, and our systems base pre-approval off of a customer’s rewards card’s history.)

Me: “Can I get your phone number for your rewards card?”

Customer: “It’s [phone number].”

(The screen comes up with the message that the customer has been approved for the highest level of the credit card, which is able to be used anywhere, not just in our stores.)

Me: “Congratulations! You’ve been pre-approved for an [Store Rewards Brand] credit card! With that card you’re going to earn extra points on the purchases you make in the store, and get 20% off of your purchase today. Are you interested in signing up?”

Customer: “Sure! Sounds great!”

Me: “Okay! Just go ahead and select one of the options on the screen in front of you.”

(The options include: “Yes, sign up”, “No, this isn’t me”, or “No, not at this time”. After the customer chooses “Yes, sign up,” I continue to read through the customer’s reward information in great detail, including the spelling of her first and last name, address, email, birthday, etc., as they have to be completely accurate to make sure that the approval goes all the way through.)

Me: “All right, on the screen in front of you it’s going to have you read over all of the information that we just went over, just to double verify that it is all correct and your information.”

(The customer clicks yes and it goes to the next screen, asking her to verify her social security number.)

Customer: “Oh, I don’t know my mom’s social security number… I might know it; I could try to guess. Or I could call her…”

Me: “You told me that that was your information, not your mom’s. We can’t open a credit card in her name without her here… Did you see the button that said, “No, this isn’t me”?”

Customer: “Yeah, but we just share the same rewards card, so I thought it would be fine.”

(I exited out of the credit pre-approval and finished her transaction as usual. I gave her the credit brochure and told her to give it to her mom. I’m interested to know what happened after her mom found out her daughter tried to sign her up for a credit card!)

Related:
This Is Why We’re In A Recession, Part 54
This Is Why We’re In A Recession, Part 53
This Is Why We’re In A Recession, Part 52

Got To Give Him Credit For Trying, Part 3

, | Boise, ID, USA | Crazy Requests, Money

(I work at a call center for a bank that finances credit cards for several companies: anything from jewelry to gasoline. We handle both consumer and business cards. The craziest call I ever get is from a business account for office supplies.)

Me: “Thank you for calling [Company]; my name is [My Name]. How can I help you?”

Customer: “Yes, my name is [Customer] and I am authorized by [Accounts Payable] to pay $140.”

(I verify them as authorized on the account. The balance is over $800.)

Me: “I can certainly run that payment for you, but that amount will not postpone further collections activity. The balance is [amount #1] and is five months past due. We need a payment of [amount #2] to prevent the account going to third party collections.”

Customer: “I don’t think you understand; I will only pay you $140. If I make this payment, you have to forgive the rest of the debt. I WILL NOT pay you any more, and you WILL NOT charge me any more late fees.”

Me: “I can’t do that. This is a balance that has been accrued on this credit card. It needs to be paid in full or at least paid on time to prevent further fees.”

(Customer ranted on and on about how it wasn’t fair of us to charge him and that he would speak with accounts payable. Then he hung up.)

Related:
Got To Give Him Credit For Trying, Part 2
Got To Give Him Credit For Trying

Should Have Cashed Out Early, Part 2

| Melbourne, VIC, Australia | Extra Stupid, Money, Popular

(I am working the self-serve. Note that we have six self-serve stations that are in rows of three each. One side is cash or card, and the other is card only. There are clear signs stating “card only” on the card-only machines, as well as a voice pop-up that states, “No cash available at this register. Card only.” A customer using one of the card-only self-serve stations calls me over.)

Me: “Yes, ma’am, how can I help?”

Customer: “I put $50 in but the change hasn’t came out. Why?!”

Me: “Whoa, you put cash in this? It’s card only. Didn’t you see the pop-up notice?”

Customer: “Of course I did. But I wanted to pay cash. So I ignored it… Where’s my change?!”

Me: “Ma’am, it’s card only, meaning no cash… Where did you put the cash? Why didn’t you use the cash-and-card self-serve station?”

Customer: “There!… and this machine was closer.” *points to the receipt chute*

(The customer had inserted the cash into a gap where the receipt comes out. A sign stating “receipt” is next to that gap. She was quite angry as I opened the machine to get the cash out… muttering how stupid it was that the card-only machine had no cash.)

Related
Should Have Cashed Out Early

Got To Give You Debit For Trying

| Poughkeepsie, NY, USA | Money

Customer: “Can I replace my debit card?”

Me: “Did you lose yours?”

Customer: “No, I left it home.”

Me: “Well, why don’t you go home and get it?”

Customer: “I want to get some pizza at [Pizza Place] next door and I don’t want to go home.”

(I pull up the customer’s information on the computer and notice he lives four blocks away but decides not to comment further.)

Me: “You could just do a cash withdrawal and pay for the pizza with cash.”

Customer: “I don’t want to look up my account number.”

Me: “I can do that for you right now.”

Customer: “No, just replace the debit card.”

(How lazy can some people be?)

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