Category: Money


Glossing Over The Details

| TX, USA | Crazy Requests, Money

(I work at a large chain retail store, and my location happens to have a small photo kiosk in it. I notice a customer who seems to be having some difficulty with his prints.)

Me: “Excuse me, sir, can I help you with anything?”

Customer: “I just can’t seem to figure out how to get the pictures to print on matte paper… I can’t find the option to change it from glossy.”

Me: “Oh, I’m sorry. We actually only carry glossy paper.”

Customer: “Yeah, but I need it on matte. How do I get it to print matte?”

Me: “We can’t. We don’t carry matte; our only option is glossy.”

Customer: “But I’m a professional photographer, and my customers requested matte paper. I can’t give them glossy. It just looks unprofessional. So, how can I fix this?”

Me: “I can try to look up other printers in the area for you, but unfortunately we won’t be able to do that for you. We only have glossy paper.”

Customer: “Well, fine! In that case, I’ll take my business elsewhere.”

(He picks up his prints and starts towards the door.)

Me: “Sir, you haven’t paid for those yet.”

Customer: “But they didn’t come out right. I’m not paying for them.”

Me: “If you take them, I have to charge you for them. Otherwise, we can dispose of them.”

Customer: “No! I’m a professional photographer, I can’t risk someone stealing them out of your trash and using them for their own profit!”

Me: “We can shred them for you.”

Customer: “But if you’re just going to throw them away anyway. Why can’t I just take them?”

(I finally convince the customer he has to pay for the prints before he can take them, and he leaves, still grumbling about how they’re defective because they’re not on matte paper.)


An Un-fee-sable Excuse

| MN, USA | Bad Behavior, Family & Kids, Health & Body, Money, Popular

(I work in the billing department of a large mental health clinic with multiple locations. Many clients call in to dispute missed appointment fees that accrue when a client no calls and/or no shows. The mother of a client calls:)

Me: “[Clinic] Billing Dept. This is [My Name]. How can I help you?”

Mom: “I need you to remove the fee on my son’s account. I was really confused about the appointment.”

Me: “Okay, let’s look into it. So, what was confusing about the appointment?”

Mom: “Well, I didn’t think he had to go.”

Me: “Why is that?”

Mom: “Well, nothing has changed since the last appointment. The meds aren’t doing anything.”

Me: “He was still scheduled for an appointment, and the doctor would want to know if there weren’t any changes, so she could adjust the medications or try a different course of action.”

Mom: *suddenly sounding angry* “But you didn’t even send his medications to the pharmacy!”

Me: “Wait, so he hasn’t been taking his medication since three months ago?!”

Mom: “NO! Your stupid doctor didn’t send over the prescription!”

Me: “Okay. I have to ask: did you call us to see if we could re-send the prescription?”

Mom: “Well, no.”

Me: “Let me make sure I’m understanding this correctly. You came in for the appointment, and your son was prescribed [Medication]. You went to the pharmacy, and they didn’t have the prescription. You didn’t call us to notify the doctor that he would be without meds. Your son hasn’t been on his meds now for three months. You didn’t think he needed to be seen because his behavior hasn’t changed. And you want me to remove the fee even though you knew that he had an appointment at that day and time?”

Mom: “Yes, exactly!” *calmer now that I understand*

Me: “Well. I’ll see what I can do. Meanwhile, I’m going to notify his doctor about the situation, and I want you to schedule an appointment as soon as possible.”

(The call ended there. I looked, and we HAD sent the prescription, twice, both times confirmed by the pharmacy. At this point, I wasn’t even upset that she wanted the fee removed even though she knew about the appointment. I was angry that she had such blatant disregard for her eight-year-old’s health!)


And The Gloves Come Off

| Ireland | At The Checkout, Money, Popular

(I’m on tills by myself and for the last 30 minutes I’ve been watching a lady trying on all our different work and garden gloves. I had tidied and re-priced that section only a few hours earlier; however, she has put nothing back in the right place and thrown gloves all around the rack as she takes them on and off. This lady is notorious for trying to get everything for well below the marked price. She finally walks up to the counter and throws down 2 pairs of heavy duty gardening gloves.)

Customer: “How much are these? There’s no prices down there for anything!”

Me: “Sure, they’re €5.99 and €11.99.”

Customer: “That can’t be right! Why are they more expensive?!”

Me: “The €5.99 ones are lightweight gloves. You’d use them for weeding or planting flowers. The €11.99 ones are much thicker gloves. They’re made for handling thorny plants.”

Customer: “Well, that’s the last pair down there. Surely you’ll knock a few euros off to get rid of them.”

Me: “We’re just low on stock. We’re getting more of them in next week.”

Customer: “Well, they were hanging on a peg that said €4.99 down there so you have to give me the gloves for that!”

Me: “Oh, so the section is priced?”

(The customer glared at me, before throwing €5.99 down on the counter and walking out in a huff with the cheap pair of gloves.)


Retail Makes You Unbreakable

| Kansas City, MO, USA | Bad Behavior, Bizarre, Money

(The video game store in the mall I work at isn’t very big and we usually only have two people working at any given time. Since it is slow I decide to take my lunch break and am sitting in the back room eating when a customer slaps open the door to the backroom that is clearly marked “Employees Only”.)

Customer: “Hey! Can I get some help out here?”

(I’m immediately annoyed that he came in our back room and that he’s asking for help while I’m off the clock, but I figure that if he was desperate enough to do that, the sales floor must have gotten extremely busy while I was eating, and decide that I don’t want to leave my coworker stranded with all those customers. So I offer to help and come out to the sales floor. When I get out there I see that there is actually only one other customer in the store, whom my coworker is busy helping. But still, I manage to keep a smile on as I follow Customer to our video game accessories section.)

Customer: “Yeah, I wanted to know how much this controller is.”

(I point to the clearly marked price on the front of the package.)

Me: “It’s $49.99.”

(The customer points a thumb in the general direction of my coworker.)

Customer: “Yeah, that’s what he said when I asked him.”

Me: “You asked him too?”

Customer: “Yeah, but I didn’t believe him.”

(Losing my patience now.)

Me: “Well, the price on the price tag is the actual price.”

Customer: *disbelievingly* “Okay….”

(I turned around and went right back to the back room and my lunch. The real kicker? The controller he was asking about was a name brand controller which has the prices set by the video game company that makes them, so they are the same price at pretty much every store that sells them!)


Doesn’t Want To Milk It For Every Penny

| IL, USA | Crazy Requests, Food & Drink, Money

(Our store has been testing a new pricing plan, with a huge price cut to basic items to get customers in the door. Milk has gone down to $1.08 for a gallon. Most people are ecstatic, but not everyone…)

Customer: “Excuse me, why is this milk so cheap?”

Me: “Our store is testing a new pricing plan. Corporate has recently decided to compete with [Small Grocery Store] across the street, and we ended up in a small pricing war.”

Customer: “But what’s wrong with it? That doesn’t make sense! Overseas they pay $8 for a gallon of milk!”

Me: “Well, we have more room to raise cows than many other countries.” *shrug*

Customer: “Well, I’m not buying this! I’m going to [Expensive Grocery Chain], where milk is a reasonable price!

(The kicker is that the same company delivers the same milk to our store and where the customer said she was going.)

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