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Category: Money

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All Or Nothing

| Roanoke, VA, USA | Bad Behavior, Liars & Scammers, Money, Popular

(A new general manager started a week ago. There is one customer who will often come to our to use the printing services. He has big orders pulled together, then returns a week later, looks at some of the order, pays for some of it and takes what he wants, leaving the remainder untaken and unpaid. The new general manager sees fit to change this.)

Guy:“I have this order I need done as soon as possible, I’ll return next week to take care of it.”

General Manager: “Certainly; however, we’re going to have to ask that you clear your balance first.”

Guy: “Clear my balance? What the h*** are you talking about?!”

General Manager: “Well, sir, you’ve been using the printing services for quite awhile, and it appears that you’re only picking up parts of your orders, leaving the rest here. Paying for what you want, leaving the rest. That isn’t happening anymore. If you want an order, we’re happy to make it for you, but you’re paying for all of it.”

Guy: “That’s bull-s***! I’ve been coming here for YEARS and no one has ever given me that type of attitude. I demand to speak to your manager!”

General Manager: *smiling* “Sir, I AM the new general manager. As I’ve said, you’ve been coming for YEARS and have left us with several hundred dollars worth of unpaid work, which is loss for us. Your total for all the work yet to be unpaid is $XXX.XX and that will be paid before any further work is completed.”

Guy: “No, forget this. Screw you. This is ridiculous. I’ve been a paying customer for years and you want to treat me this way?! You’ve lost my business!”

(The guy proceeds to storm out of the store. About three hours later, he calls back to further harass the general manager. Among the conversation was this particular line:)

Guy: *on phone* “And I’ll have you know, I was so upset, I had to come home and take two Valium to calm down!”

(That general manager is still, to this day, my hero.)

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Don’t Count On The Customer’s Ability To Count

| NJ, USA | At The Checkout, Money

(I work at a popular drug store running the register. A lady comes up to me in a fast food uniform and buys some food products and cigarettes. She pays for the food with food stamps and swipes another card for the cigarettes.)

Me: “All right, ma’am, there’s $2.88 left on the transaction.”

Customer: *glaring at me and throws two dollars at me* “I want a dollar put on my other card.” *pulls out other debit card*

Me: “All right, no problem.” *manually enters that she paid $1.88 in cash, leaving a dollar left to go through on her debit card*

(She swipes her card but there’s still $.23 left on the transaction, meaning that that she didn’t have enough money in her debit account.)

Me: “I’m sorry, ma’am, but you still owe 23 cents.”

Customer: *starts shouting* “What the h*** did you do?! I gave you two dollars!”

Me: *taken aback* “Yes, you did, ma’am. You said you wanted to put a dollar on your debit card, so I took $1.88 out of your two dollars and was going to give you twelve cents in change. After that and your debit card, you still owe twenty three cents.”

Customer: “But I gave you two dollars!”

Me: “Okay… how about I take the twelve cents I was going to give you as change and put it towards the total?”

(The customer rolls her eyes and nods. At this point, there’s a line starting to form behind her.)

Me: “All right, now your total is down to eleven cents.”

Customer: “WHAT THE F*** ARE YOU TALKING ABOUT?! YOU JUST SAID MY TOTAL WAS 23 CENTS!”

Me: *shocked* “It was 23 cents, but I took the last twelve cents out of the two dollars you gave me!”

Customer: “I GAVE YOU TWO DOLLARS TO BEGIN WITH!”

Me: “Yes, you did! And I took two dollars in cash off of the total, but with that and what was taken off your debit card you still owe nine cents.”

Customer: “BUT YOU SAID I OWED 23 CENTS!”

(At this point I’m in complete shock and people are starting to get impatient. The customer throws a dime across the counter at me and after I give her her penny and her receipt, she glares at me.)

Customer: “Just so you know, I KNOW how to count. You’re lucky I don’t talk to your manager and get you fired! You should just admit you made a mistake!”

Me: “But… I didn’t…”

Customer: “I KNOW HOW TO COUNT!”

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The Big Fight On Sundae

, | Aurora, CO, USA | At The Checkout, Food & Drink, Money, Popular

(I’m a junior in high school, working the drive-thru, which can generally be difficult but manageable. A family whose order is large but not difficult is just about done with their order.)

Customer: “We would also like to add a single vanilla ice cream dish, but with M&M’s on it as well.”

(A dish is about 50 cents cheaper than a sundae; the difference is a dish does not have toppings a sundae does. So I change their order from dish to sundae so I can add their toppings.)

Me: “Will that be all for you today?”

Customer: “Yes that will be fine.”

Me: *I read back order* “…and a small vanilla sundae with M&M’s, is that correct?”

Customer: “Wait, I just wanted a dish with the candy…”

Me: “That’s what is, sir.”

Customer: “Oh, okay.”

(He pulls up to the window.)

Customer’s Wife: *yells from across car* “I really hope that wasn’t a sundae. On your menu it’s, like, 50 cents more!”

Me: “Yes, our toppings are fifty cents each, and a sundae has toppings. The first topping is included in the original price. A dish has no toppings, so it costs less.”

Wife: “But I only want M&M’s. Why do you have to charge me?”

Me: “Because adding something to your dish costs 50 cents…”

Wife: “You’re wrong! Fix it. Fix it now.”

Me: “Ma’am, I’m doing this right. This is how it works.”

Customer: “Shut up, you little s***. Don’t talk to my wife like that, you little b****. Get a supervisor or manager! Now!”

(I go grab my supervisor who is only a year older than me.)

Wife: “Finally a mature adult. Your person put our order in wrong; she is trying to charge us extra.”

Supervisor: “Oh, I’m so sorry; what is wrong with your order?”

Wife: “We want a single vanilla dish.”

Supervisor: “Oh, you didn’t want the candy?”

Wife: “Yes, we do.”

Supervisor: “I don’t see a problem…”

Wife: “F****** scammers! Why is it so much for the topping!?”

Supervisor: “Ma’am, without it we wouldn’t be able to buy more toppings, and then where would we be? And may I ask what’s the big deal about two quarters, when you large sized everything and got extra fries and extra drinks?”

Wife: “Whatever.” *she pays and drives off before she gets her food or ice cream*

Supervisor: “Hey, [My Name], let’s go on break and split all their food.”