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Category: Money

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Got To Give Him Some Credit For Trying

| USA | Bad Behavior, Money

(I work in a call center for the largest cell phone provider in the US. A man calls in about overages on his bill, telling me a long story about how his ex-wife took his daughter and the phones and his daughter used all the data because she doesn’t understand. After some research, I can see that he has called in so many times about this charge that the system stopped recording notes. I offer him the same thing every previous agent has offered him, to waive half the charges, which would take nearly $75 off his bill.)

Customer: “That is ridiculous! What would it take to cancel all of my services?!”

Me: “Well, sir, it looks like all six of your lines are still under contract, which means they would all have early termination fees that would total out to…. $1,378.46.”

Customer: “And how would that be charged?”

Me: “It would be added to your current balance and presented to you in your final bill from [Cell Phone Provider].”

Customer: “Okay…”

Me: “The total of the final bill, including your current balance would be $1,994.76, sir.”

Customer: “And I could choose to pay that or not?”

Me: “Uh, any bill that you don’t pay will be sent to a collection agency, sir.”

Customer: “Well, she already ruined my credit anyway, so what does it matter?!”

Me: “…I can’t advise you to not pay your bill to [Cell Phone Provider], sir.”

(The customer eventually had me give him the originally offered credit, obviously intending to cancel on another call.)

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An Extra Order Of English Muffins

| IA, USA | Language & Words, Money, Popular

(My senior year of high school, I worked in a very small diner in a very small town. I make a bet with my manager that I can convince a table that I am from England. One Saturday morning, he seats an elderly couple and tells me that it was their first time in the restaurant. I took this as my cue.)

Me: *in a very thick, fake English accent* “Good morning! May I get you something to drink?”

Customer #1: “Are you English?!”

Me: *laughs* “Yes. My father moved here a few years ago and I’m visiting him for a few months.”

Customer #2: “Poor girl. Came all the way across the ocean just to work in a diner. We’ll have coffee, dear.”

Me: “All right. I’ll have that right out to you.”

(I get them their drinks and take their order when another table walks in and sits directly behind them. I go up and get their drink order in my normal voice, knowing that the other table can hear me. Throughout their stay, I alternate accents. The second table, after I explain to them what I am doing, laugh and wish me luck. During their meal, they ask me all sorts of questions such as where I came from, what it’s like in the United Kingdom, and such. Having never actually BEEN there, I went off what little knowledge I actually had to answer their questions.)

Customer #1: *to my manager on their way out* “You treat her nice now! She came all the way from England!”

Customer #2: *hands me $20* “Enjoy your stay here, young lady.”

(After they leave.)

Manager: “What just happened?”

Me: “I do believe I just won that bet, sir.”

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Foiled Their Plans

| Hattiesburg, MS, USA | At The Checkout, Crazy Requests, Money

(I am a customer service manager at a local grocery store. I hear this conversation between one of my cashiers and a customer.)

Coworker: “Okay, sir, four dollars is left after your EBT card. It is for the aluminum foil.”

Customer: “Why didn’t my EBT card pay for that?”

Coworker: “It isn’t food, sir….”

Customer: “Will it work if I get another brand?”

Coworker: “No, sir… it still isn’t food.”

Customer: “Are you sure?”

Coworker: “Yes…”