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Category: Money

Didn’t Play Their Cards Right

| VA, USA | At The Checkout, Crazy Requests, Money

(Our store is having an Easter sale and has sent promotional emails to our customers, which contain ads and coupons. I’m ringing up a customer who has made a large purchase, most of which consists of gift cards, which are never discounted. When I tell her the total and how much she’s saved, she becomes upset.)

Customer: “I spent nearly $300! My discount should be much higher!”

(I double-check the totals to make sure I haven’t rung up anything incorrectly.)

Me: “Ma’am, I believe your savings are lower because most of what you spent

was on gift cards, and we don’t discount those.”

Customer: “But the email I was sent had a picture of an Easter basket with a gift card in it! I should get my discount on the gift cards too, since there was a gift card in the picture! That’s false advertising!”

(Despite my best efforts to explain, she asks to speak to my manager.)

Manager: “Ma’am, a gift card is literally an exchange of money, dollar for dollar. We don’t ever give discounts on gift cards, and as you can see, we don’t charge tax on them either. That doesn’t happen until you purchase something with the gift card.

Customer: “Oh… well, I guess I learned something today.”

Manager: “For future reference, the fine print here on your coupon also states that we can’t discount gift cards.”

Customer: “I could spend all day reading fine print if I wanted to. I have a Ph.D.! Nobody reads the fine print!”

Tipping The Scales Of Sobriety

| OK, USA | At The Checkout, Bizarre, Money, Pets & Animals

(I am ringing up a couple customers. The first is visibly drunk, but has been pleasant throughout the transaction.)

Me: “That will be [total], sir.”

Customer: “What’s that mean?”

(He is pointing at our tip jar, which has a sign reading ‘Tipping: Bad for Cows, Good for Staff.’)

Me: “You mean cow tipping?”

(He stares at me, clearly very confused.)

Me: “It’s a stereotypical redneck activity where you go out into a field and push a cow over while she’s sleeping.”

Customer: “You… what? Why do you push the cows?”

Me: “… because it’s funny?”

(I spend another five minutes trying to explain the concept. He really tries to wrap his head around it but he’s just too inebriated to manage it. Finally, he gives up and walks off with his food. The second customer, who has witnessed all of this, steps up to the register. He’s laughing and gesturing to his flannel shirt and jeans.)

Customer #2: “Don’t worry, honey. I’m a farm boy and I know what cow tipping is.”

Me: “Oh, thank goodness.”

A Sad State Of The Union

| FL, USA | Bizarre, Money

(I work in a very well known college’s credit union. I am working the front desk with one of my coworkers when a younger looking man walks in.)

Me: “Hello, how may I help you?”

Customer: “Yeah, I was wondering what this place is?”

Me: *confused* “This is the [College] credit union.”

Customer: “Oh, that explains why everyone coming out of here looks so depressed.”

(The customer left without another word leaving me and my coworker laughing and wondering what just happened.)