icon_money

Category: Money

icon_money

Got To Give You Debit For Trying

| Poughkeepsie, NY, USA | Money

Customer: “Can I replace my debit card?”

Me: “Did you lose yours?”

Customer: “No, I left it home.”

Me: “Well, why don’t you go home and get it?”

Customer: “I want to get some pizza at [Pizza Place] next door and I don’t want to go home.”

(I pull up the customer’s information on the computer and notice he lives four blocks away but decides not to comment further.)

Me: “You could just do a cash withdrawal and pay for the pizza with cash.”

Customer: “I don’t want to look up my account number.”

Me: “I can do that for you right now.”

Customer: “No, just replace the debit card.”

(How lazy can some people be?)

icon_criminals

I Don’t Have The Energy To Explain The Energy

| Hampshire, England, UK | Bad Behavior, Criminal & Illegal, Extra Stupid, Money, Popular

(I work for a major energy supplier in the department that deals with accounts where the customer hasn’t paid for at least 18 months. Most people we talk to haven’t paid for two to three years and we are in the process of taking legal action.)

Customer: “Yeah, I have a letter saying you’re going to court. How do I stop it?”

(I tell the customer all her options and she decides she’d like to arrange a payment plan where she pays for her usage and her debt every month. I tell her that the amount she must pay is £100 which includes her monthly usage and her debt, which is two years worth of unpaid gas and electric bills.)

Customer: “That’s a lot. Are you sure that’s right? I’m hardly ever home. I think your meter is broken.”

Me: “No, your usage is only £50, but you have to also pay the debt on your account, so your usage is £50 but in order to pay back what you owe over the period of a year, your plan will be set to £100. This is £50 for what you use every month and £50 to clear your balance.”

Customer: “But you just said I only use £50. Why are you charging me double? You can’t do that.”

Me: “We’re not charging you double, ma’am. Like I explained, your usage is £50, but you haven’t paid anything for two years. You have to also clear that balance off, too.”

Customer: “I understand I have to clear my balance but why are you charging me double?”

Me: “If you just paid your usage, you wouldn’t clear your outstanding balance.”

Customer: “But surely just paying something would bring my balance down.”

Me: “Well, no, because as you pay, you would continue using gas and electric which, of course, you have to pay for, so you need to pay enough money for that as well as a little extra to cover your outstanding balance.”

Customer: “But I told you, I’m hardly home! I work lots of hours.”

Me: “Do you have a fridge?”

Customer: “Well, of course I have a fridge and a freezer.”

Me: “Do you turn them off when you go to work?”

Customer: “No, that’s stupid. They wouldn’t work and all my food would be ruined.”

Me: “Okay, do you cook your own meals when you get back from work?”

Customer: “Yes. Most days.”

Me: “Do you do your own laundry or do you go to a launderette?”

Customer: “I do my washing at home; I have a washer and a dryer and a dishwasher, too.”

Me: “So what you are telling me is that even while you are working, you are using energy because your fridge and freezer are on while you are out and when you get back, you use your gas and electric. Whether you use a little or a lot of energy, you still have to pay for it. For the past two years, you haven’t been paying for any of it, so you have built up a debt on your account, so not only do you have to pay for your usage going forwards, but also for the energy you haven’t been paying for the past two years. This is why the minimum you have to pay for the next 12 months is £100. After that, your payments should go down to £50 because you will have cleared your outstanding balance and then only have to pay for what you are using.”

Customer: “…but I still don’t understand why you are charging me double; if I only use £50 worth of gas and electric, why do I have to pay £100? Is this a fee for not paying for two years?”

Me: *really wanting to bash my head against the table* “I can send this to you in writing if you like.”

Customer: “Okay, but I want to set up the payment plan today before it goes to court.”

Me: “Okay.” *I take down all her details and then confirm the amount*

Customer: “Wait! I said £50, not £100! Stop trying to take all my money! That’s illegal – it’s theft. Maybe I will go to court after all and tell them that you are trying to rob me!”

(At this point I have zero patience left. I have been on the phone explaining the same thing over and over for what feels like forever.)

Me: “Actually, ma’am, it is you who have been stealing from us. We have been providing you with energy that you have not paid for. If you go to court, you will have court fees added to your account as well. The judge will not rule in your favour because you haven’t paid a penny in two years, despite our regular communications, and now that you are calling today, you are still refusing to pay for your outstanding balance.”

Customer: “Fine. I’ll go to court. See you there. We’ll see what the judge thinks of your sneaky extra charges!” *click*

(Customer called up several times after, trying to get a different agent, and they all told her the same thing, so she asked to speak to a manager. In the end she decided she would go to court. The court ordered her to pay, and she had to also pay court costs on top of it all just like I warned her, so her payment plan ended up being more. Last I heard she was writing to the ombudsman saying we were operating illegally. Y’know, because asking customers to pay for the electric and gas they used is illegal.)

icon_money

PayPal Payback

, | Bad Behavior, Money

(I know the owner of a cleaning supplies company whom I see every week at a networking group. One day, I place an order on his website for some toilet roll and a few other cleaning bits and bobs. I realise shortly after that I put the wrong delivery address (the address I put is outside his area of delivery) so I email him to let him know. I don’t hear back. A few days later I see him.)

Me: “Hi, [Owner]. I put an order through on your website, but I put the wrong address. I emailed you. Did you see it?”

Owner: “Oh, no, my email’s been down. Email me your details and I’ll sort it out.”

(I resend the email. When I see him the next week…)

Me: “Hey, did you get that email I sent you about my order?”

Owner: “I’ve just got a new secretary and I’m training her to deal with my emails. She mustn’t have got to that one yet. Write it down for me now.”

(I do so. The next week…)

Me: “Hi, [Owner], I still haven’t heard from you regarding my order…”

Owner: “My new secretary is s***. Sorry, send me another email, this time on [new email address]. I’ll sort it out.”

(This continues for about two months. Eventually I ask for my money back.)

Me: “Look, it’s been a while. I’ve bought some toilet roll. Can I just have my money back? I paid Paypal.”

Owner: “Sure, I’ll just reverse the transaction.”

(Lo and behold… next week…)

Me: “Hey, I haven’t got my refund yet.”

Owner: “Oh, yeah. How much was it again?”

Me: “About £30.”

Owner: “I’ll bring cash next week.”

(It took three more weeks for me to get my money back.)

icon_money

The Key Is To Tip

| Salt Lake City, UT, USA | Bad Behavior, Money, Popular

(I work at a local high-class restaurant as a busboy. I was out cleaning tables when one of the hosts came up to me.)

Host: “Did you happen to see a hotel key on [table number]?”

Me: “No, I didn’t.”

Host: “Okay. The customer said he swore he left it on the table.”

Me: “Well, if I saw anything, I would have given it to you.”

(Truth be told, I didn’t bus that table. The server actually beat me to it. Out of curiosity, I approached the server later and asked her about it.)

Me: “Hey, did you happen to find a hotel key on [table number]?”

Server: “Yeah. I threw it away.”

Me: “Why?!”

Server: “Because the dude was an a**, and he also didn’t tip me. I’ve only not been tipped three times in my entire career. He can rot.”

(Moral of the story: The wrath of an un-tipped server is strong. Please tip your servers.)

icon_checkout

You’re Only Embarrassing Yourself Now

| MA, USA | At The Checkout, Bizarre, Money, Popular

(I work as a manager for a local grocery store in town where I live. The store itself only ever gets busy during the summer months since it is a big tourist destination. Not only is it busy but we are understaffed so I am on register trying to clear up some of the lines.)

Me:“All right, sir, your total is [total] dollars.”

Customer: *swipes his card*

(My register declines his card due to a transmitting error between our systems and the bank.)

Me: “Do you mind swiping your card again, sir? My register declined your card.”

Customer: “Well, that’s odd; I just filled my account. I should have $7000. This is embarrassing.”

Me: “Oh, nothing to be embarrassed about, sir. It seems to be a problem with our machines.”

Customer: “All right, then, but this is embarrassing.”

(He swipes his card again and the register declines it for the same problem.)

Me: “I am sorry, sir, this is really odd. Do you have another payment option you’d like to try?”

Customer: “Can you be a little quieter? This is embarrassing. I don’t want anyone to hear.”

(He swipes a different card.)

Me: “Great, this card went through, sir. Would you like the receipt?”

Customer: “No, thank you.”

(The customer leaves and I tend to the rest of my line before I close the register so I can quickly get other tasks done before I am needed again. I grab some baskets and stray carriages, and do some cash pick-ups. At this point my arms are full and I end up talking with another customer who needed assistance when suddenly the embarrassed customer walks in again, and barges into the conversation.)

Customer: “Yeah, hi there, I just got off the phone with the bank and they are telling me that my card was declined because of a machine reading error or something.”

Me: “Sir, I know. I told you that earlier when your card was declined.”

Customer: “I wanted to make sure, though. Also, that was really embarrassing for me so please keep that in mind next time this happens.”

Me: “No problem, sir.”

Customer: “I spoke to your manager over there, too, so she knows to train you on this.”

Me: “Sir, I am the manager. That is one of my cashiers.”

Customer: “You’re too young to be the manager; don’t lie. You’re only embarrassing yourself now.”

(The customer then complained to my cashier again about me lying. She pointed out that I am the manager and he looked embarrassed again and then quickly left. I really wanted to hit him the entire time he was speaking.)

Page 10/204First...89101112...Last