Category: Money

Customers Are Scarier Than Freddie

| ON, Canada | Crazy Requests, Family & Kids, Money

(I work in a store that sells iPhones. “Five Nights at Freddy’s” is a survival/horror game that takes place in a children’s restaurant. The player has to spend five nights as the night security guard while not getting found by the stores animatronics. If one of the animatronics catches the player, they stuff him into a spare suit and he dies. This is accompanied by a jump-scare. “Five Nights at Freddy’s” has been recently released as an iOS game. A woman walks up to my counter and SLAMS a phone on the counter.)

Woman: “I demand compensation! You people should be ashamed of yourselves!”

Me: “With all due respect, ma’am, what did we do?”

Woman: “You’ve scarred my son for life, that’s what!”

(She turns on the phone, and it shows the title screen of “Five Nights at Freddy’s.”)

Woman: “My son played this game and it scared him so much he started crying!”

Me: “That’s, uh… what the game is meant to do. How old is your son?”

Woman: “He’s eight! He came up to me and asked if he could buy this game, and I said yes, and when he played it he started BAWLING!”

Me: “You let your eight-year-old son play a horror game?”

Woman: “Of course I did! He should be able to do what he wants!”

Me: “And what would you like for your ‘compensation,’ ma’am?”

Woman: “I demand you give me back the money for this phone!”

Me: “So, let me get this straight… You let your eight-year-old son play a horror game that we didn’t make. A horror game that is designed to scare people. He got scared, and you want the full price of the phone, given back to you, for something that did its job, that we didn’t make, was caused by your bad judgment, and, if anything, probably only cost you one or two dollars?”

Woman: “Yes!”

Me: “Get out of my store.”

Fuel For Complaint

| UK | Money

(Our fuel is currently priced at 118.9 pence per litre. It’s fairly common place that fuel is priced as such.)

Customer: “Your fuel prices are wrong!”

Me: “Oh, really? How so?”

Customer: “I put in exactly one litre of fuel and the display says £1.19, not £1.18.9. You’re over charging me.”

Me: *stunned silence* “So… that’ll be [amount].”

Customer: *giving me a death glare for the rest of the sale*

(I think she actually expected me to take 0.1 pence per litre off her fuel, as if that’s even possible.)

An Expectation Disconnect

| Petach Tikva, Israel | Money, Technology

(At the ISP where I work, tech support is open 24/7 while other departments have “normal” working hours. This exchange happened at about 10 pm, after all the other departments have closed.)

Me: “[ISP]. This is [My Name] at your service.”

Customer: “My Internet isn’t working! Fix It!”

(The customer gives me the information to bring up his account.)

Me: “Sir, I see you haven’t paid us the past couple of months. That’s why your Internet has cut off. I’m afraid there’s nothing to be done except to speak to customer service tomorrow during their working hours.”

Customer: “And who exactly is going to pay for the twelve hours I’m disconnected until I can talk to them?!”

They Are In The Lower Percentile, Part 3

| Ft. Worth, TX, USA | At The Checkout, Bad Behavior, Family & Kids, Math & Science, Money

(A craft store I frequent is notorious for long lines. This incident finally showed me why.)

Cashier: “Ma’am. The discount was applied. It is 40% off one item at full price.”

Customer: “No! You’re cheating me! You didn’t do it right! I should only pay 50 cents!”

Cashier: “The item was $1.00. 40% off of $1.00 is 40 cents. You would only pay 50 cents if it was a 50% off coupon, which we do not have.”

Customer: “F*** you! You’re just stealing from a hard working mother. And what’s this extra money you’re charging me?”

Cashier: “That’s the sales tax, ma’am. It’s applied to every purchase, wherever you go in Texas.”

Customer: “Tax? I never have to pay tax. And now you’re taking money from me! How am I going to buy milk for my kids?”

Customer #2: “Lady… are you seriously arguing about 13 cents? If it’s that big of a deal, I’ll give it to you. And if you really care about your kids, you wouldn’t waste your money on a bubble wand. You’d buy your kids the milk first.”

Customer: “It’s the principle! I should only pay 50 cents on—”

Customer #2: “No. You are not only a terrible parent, but fail at math. 40% off a dollar is 40 cents. Not a single penny more. 50% is 50 cents off of a buck. Coupons here only go as high as 40%. Quit holding up the line, pay for your item, and get the h*** out of the store. And don’t help your kids with their homework. We don’t need more of you in our lines.”

(The first customer ended up swearing and holding up the line even more, but Customer #2 seemed pretty content after that. He’s probably dealt with customers like her before.)

Related:
They Are In The Lower Percentile, Part 2
They Are In The Lower Percentile

Not Sure Who Is Supposed To Be The Greedy One Here

| Australia | Bad Behavior, Money

(I’m in Australia where tipping isn’t mandatory and certainly not expected; it’s just a nice little extra if someone does tip, which isn’t very often. I am delivering pizza in quite a nice, upper-middle class suburb, when I deliver to a lady who has to pay cash, and is counting out her money and change.)

Customer: “Do any tips you get go to the driver? Or are all managers greedy and keep them for themselves?”

Me: “All of the tips customers decide to give us go directly to the drivers themselves, ma’am.”

Customer: “In that case, I’ll keep all of my change, thank you! Don’t need you greedy little workers getting extra money for what can hardly be a job.”

Me: *stunned silence*

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