Category: Money


This Is Why We’re In A Recession, Part 58

| Iowa City, IA, USA | Extra Stupid, Money

(I am working at a popular book store chain which has a membership card. This particular customer, hands me her card, but I see that it is expired.)

Me: “I’m sorry, it looks like your card is expired. Would you like to renew it?”

Customer: “It can’t be expired. I signed up for automatic renewal.”

Me: “That’s odd. Let me call member services and see what’s going on.”

(I call member services and they confirm that the customer was signed up for automatic renewal, but that her credit card was expired, so the renewal didn’t go through. I explain this to the customer.)

Customer: “That’s impossible. Credit cards don’t expire.”

Me: “Well, I can show you the expiration date on your card. It’s right here.”

Customer: “Right, but the bank sent me a new card. It has the same number and everything.”

Me: “But member services didn’t have your new card’s expiration date, so they weren’t able to charge you.”


(We go back and forth like this, with the customer shouting at both me and a manager, until another customer offers to let the first customer borrow her membership card.)

Me: *to the manager, after both customers leave* “That was nice, but now the same thing is going to happen the next time she comes in.”

This Is Why We’re In A Recession, Part 57
This Is Why We’re In A Recession, Part 56
This Is Why We’re In A Recession, Part 55


Taxing Can Be Taxing

| WA, USA | Money

(A customer wants to send a money transfer to a friend in another state. Rates are pretty high for sending within the USA and people generally gripe.)

Me: “Would you like to send ‘Money in Minutes’ for [high price] or would you like to do ‘Next Day’ for [slightly lower price]?”

Customer: “Oh, I’ll do ‘Money in Minutes.’ I don’t mind paying the higher price.”

Me: *surprised at the lack of complaining* “Okay, no problem.”

Customer: “Yeah, I used to avoid paying any kind of taxes. I thought they were so stupid.”

Me: *confused as to why he’s suddenly talking about taxes, then realizing he thinks the transfer fee is a government tax* “Well, actually…”

Customer: “Then I realized that if we all actually, like, pay our taxes… then the government has more to, like, give out to us, you know?”

Me: “That is how that works, yes.”


This Isn’t Going To Plan

| Ottawa, ON, Canada | Criminal & Illegal, Money

(I work in customer service for a web hosting company. I get a call from a customer complaining that she’s been billed way more than she should be for her monthly service charges.)

Customer: “I was charged over $1,000 last month. My service plan is supposed to only be $9.95!”

Me: “That seems awfully high. Let me see what’s going on.”

(I check her account usage.)

Me: “Ma’am, I’m very sorry but when I check your account, I see that you bought our basic plan that only allows up to 500 MB and uploaded a site that’s over 6000MB.”

Customer: “Yeah, so?”

Me: “Well, ma’am, with the plan you have, we set aside a small space on our server for your site. If you exceed that size, we charge over usage fees in the amount of (price per MB over limit).”

Customer: “Well, that’s insane! Why have you never notified me of this?”

Me: “Actually, ma’am, we sent a notification as soon as you went over limit and we’ve notified you on your monthly statements every month that you’ve been over.”

Customer: “How long has this been going on?!”

(I look back into her account history and notice she’s had this issue ongoing for three years. I immediately know this isn’t going to end well.)

Me: “I’m terribly sorry, ma’am. It appears you’ve been in an over state for over three years.”

Customer: “What the h***? This is fraud! I haven’t had a single notice in all this time!”

Me: “I’m sorry, ma’am. We clearly note on your monthly statements what you’re paying for. Did you never see the entry for ‘over usage’?”

Customer: “Well, yeah, I saw that… I mean, why didn’t you ever send me anything else?”

Me: “We did send you a notice three years ago, when you uploaded your site, that it was over the size limit for your package. I’d be happy to help you upgrade to a bigger package so you don’t face these charges again.”

Customer: “I’m sure you would… How much does the upgrade cost?”

Me: “It would come to $24.95 per month.”

Customer: “That’s highway robbery! I won’t pay that! I’ll stick to the plan I have, thank you!”

(After I got off the phone with her I had to shake my head a few times to process what just happened.)


Doesn’t Have Twenty-Twenty Cent Vision

| Bavaria, Germany | At The Checkout, Liars & Scammers, Money

(Here in Bavaria stores are mandated by law to close at 8 pm so it’s usually rather packed from 7:30 until 8 pm. A line of approximately 15 people are waiting at the register. First in line is a woman in her 40s.)

Woman: “I’m sorry. Why is my receipt saying this cucumber is 70 cents?! I’m pretty sure it’s 50 cents.”

Cashier: “Well, if it rings up for 70 cents it usually is. But I can take a look at my price sheet.” *she takes a look in her binder* “No, sorry, 70 cents.”

Woman: “Well, then you must have priced it wrong. The price tag said 50 cents!”

Cashier: “I’m sorry. Maybe you looked at the wrong price tag. Happens to the best of us.”

Woman: “NO! YOU ARE COMING WITH ME TO THE AISLE RIGHT NOW! I’m not letting you f*** me over! They cost 50 cents!”

Cashier: “Well, if you insist.”

(The cashier is standing up from her register and walks away with the angry woman. Meanwhile there are over 20 people waiting in line. It only takes 2-3 minutes until the cashier comes back with the woman who appears even more angry.)

Woman: “NO! YOU’RE F****** ME OVER! I’m sure someone heard me complaining and changed the tag! THEY WERE F****** 50 CENTS!” *while waving around with said cucumber, slamming it on the counter*

Cashier: “Well, again, I’m sorry but the tag, the register, and my price sheet are saying 70 cents. Now please pay so I can attend to those other customers.”


(Suddenly, a customer is walking up to the woman and throws 20 cents at the counter. By now the line reached until the back of the store.)

Man: “HERE! Now take your stuff and leave. Let’s hope the IRS will not find out I’m throwing around such huge sums!”

(The woman angrily stormed out, got in her – I wish I was kidding – BMW-SUV, and drove away. The kicker? She left the cucumber behind.)


Panicking At The Tipping Point

| Canada | Food & Drink, Money, Non-Dialogue

I am the customer. I order a pizza online and get a “Pizza of the Day” deal for a $10 discount.

When the pizza is delivered, I notice I do not have my card with me. My mistake. I forgot how much the order was for, so I ask him to tell me the amount, and he just shows me the receipt.

I am in a hurry, so I notice the total amount ($41) before the deal discount, frantically try to search for some loonies since he does not have any spare change on him, and finally give him $46.

All this time he is smiling at me, and I am just thinking may be he is trying to be friendly.

Just now, the order email confirmation catches my eye, and I see that I paid an extra $15 for the pizza delivery and realize that probably that’s why the delivery guy was smiling, thinking he is getting a huge tip!

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