Category: Military

War On Terrible Customers

| CA, USA | At The Checkout, Food & Drink, Military

(My husband and I are waiting in line. There is a customer in front of us that is finishing up her transaction, and a younger customer in the line behind us. The customer cashes out but then tells us it will be just one more minute since she has to ring up some other items in a separate transaction.)

Younger Customer: “Oh my God, lady! Just hurry up already! People have places to be you know!”

Customer: *turning to speak to us* “I’m so sorry; I just needed to ring my personal items up separately. You see, I volunteer to send care packages to our troops overseas and need to keep the donated items separate from my personal stuff.”

My Husband: “Oh, no problem. It’s really awesome of you to do that! Take your time.”

Customer: “I figure it’s the least I could do in exchange for everything they do for us.”

(By this point, the younger girl behind us starts groaning again and I turn around and shoot her a dirty look. She turns a little red and looks away.)

Customer: *after finishing her last transaction* “Oh dear, I forgot to scan these last few items. Oh well, I guess these will just have to be put back. I’m so sorry for the inconvenience!”

My Husband: “Here, let us pay for those. Just stick them with our stuff.”

Customer: “Oh, okay, thank you! Here you go. Have a wonderful evening.”

(We put the items through on our order and just as the last one is scanned, the customer starts to walk away.)

Me: “Ma’am, wait! Don’t forget about these!”

Customer: “Oh, you guys are buying them for the care packages? I thought you were just going to keep them for yourself so they wouldn’t have to be put back. Oh my goodness, that is just the nicest thing!” *starts welling up* “You didn’t have to do that. You are such good people. Thank you so much! I know they will be appreciated!”

(At this point, the customer comes back and gives us a hug before walking off. The younger customer starts unloading her cart full of stuff on the belt, but as soon as our transaction is finished, the checker decides to close the lane, forcing her to go stand in a line with about 10 other people waiting. Serves her right!)

What Your Country Can Do For You

| Denver, CO, USA | Awesome Customers, Food & Drink, Military

(I’m with my dad, who is an army vet, and three of my friends. My family has no money right now, so my friends are paying.)

Waiter: “Here’s your bill. The couple over there paid for $50.”

Paying Friend: “What?”

Me: “What?”

Waiter: “They didn’t tell you?”

My Dad: “No, they didn’t.”

Waiter: “They saw your vet hat, and said that they’ll pay for $50.”

Me: “Faith in humanity is über restored!”

(To that couple who paid for most of our meal, thank you. Your actions did more than you know for not just my family, but my friends as well. You are saints among men.)

Be Civil To The Civilians

| USA | Military, Top

(I am a female officer-instructor, in line at the on-base convenience store. I am in my civilian clothes. Behind me are two soldiers in uniform that I recognize as new students in my latest class.)

Soldier #1: “Man, why do they let civs shop here?”

Soldier #2: “I don’t know why they even let civilians on base, you know? Unless they’re clerks or some s***; gotta have someone run the till.”

Cashier: *winks at me* “So, lieutenant, how’s the instructor life treating you?”

Me: “Oh, same old.”

(I look back at the two soldiers with my best ‘I will make you do push-ups until you throw up’ death glare.)

Me: “…some of my new students are going to take a lot of work.”

(Both soldiers turn pale and run out. The clerk laughs so hard she starts wheezing.)

Fought For His Country, Not Just His County

| NJ, USA | At The Checkout, Military, Money

(Our store gives a military discount, but you have to have one of three types of nationally-issued ID cards to get it. It can’t be a state, county, or city-issued ID. My current customer has a county-issued veteran’s card.)

Me: “I’m sorry, sir; we can’t take these. It must be a nationally-issued card.”

Customer: “This IS nationally issued!”

Me: “No, this is a county VA card. The county seal is right there. It has to be from the Department of Veteran’s Affairs in DC.”

Customer: *blankly* “This IS a VA card.”

(I pull out the cheat-sheet for cashiers.)

Me: “It has to be one of these types. They’ve gotten very strict on that.”

Customer: “I’m going to [competitor]! They know how to treat their veterans right!”

(The customer storms out. A regular, who is a retired vet, comes up to me.)

Regular Customer: “Good for you! I can’t stand people like that.”

Me: “I was about ready to rattle off my parents’ names, ranks, and postings. Mom did her 22 years, and Dad’s a Lieutenant Colonel. And both of them would’ve told me that if I didn’t have my ID, too bad!”

The Convergence Of Kindnesses

| UT, USA | Awesome Customers, Love/Romance, Military, Top

(I am tending to my customers’ needs, and watching the front door. A customer enters and asks for a table. I seat him and get him a cup of coffee.)

Customer: “How far is it to Quebec?”

Me: “I honestly have no idea, sir. But, if you don’t mind my asking, why are you heading there?”

Customer: “Well, I have to be at work by tomorrow, and I’m sure I would have made it if the tire hadn’t come off my truck.”

(He looks over the menu, orders, and receives his meal. As I am putting in another order on the computer, the father of the family seated at the table beside the other man approaches me.)

Father: “Excuse me?”

Me: “Yes, sir? Is there something I can help you with?”

Father: “Has the man beside us ordered yet?”

(The customer with the car problems is clearly of East Indian descent, and I immediately fear that this other man is about to make some racist comment.)

Me: “Is there some kind of problem, sir?”

Father: “No, not at all. But I was wondering if you wouldn’t mind putting his dinner on our bill.”

(I am pleasantly surprised by this, and get into the computer to add the unfortunate customer’s check to the families. The family leaves soon after. When I next check on the customer, he has finished eating.)

Me: “Is there anything else I can do for you tonight, sir?”

Customer: “No, I’m fine, thanks. Just the bill, if you please.”

Me: “Well, sir, I’m pleased to say that the family seated beside you earlier asked to pick up your bill.”

Customer: “Did they really?”

Me: *smiling* “Yes.”

Customer: *smiling* “You know, it really makes me glad to know that there are still good, kind people in the world. It gives you hope.”

(Not having anything else to do, I take some time to sit and listen to the man, as he’s expressed a desire to tell me why he’s on his way to Quebec. After having served as a soldier for some time, he grew tired of feeling as though he were living a double life, having to keep secrets from his loved ones so as to fulfill his duties. He then decided to leave the service, receiving a dishonorable discharge and losing nearly everything he owned in the process. During his time of service, he lived in Quebec and met a young woman who befriended him and showed him that there was more to life than simply having money and material possessions. The two of them ended up in a relationship that was cut short because of his constant dedication to his duties, and she claimed that it had grown hard to trust him.)

Customer: “So, I’m heading back to Quebec to see her. I have nothing left to lose but her, and I’m going to take up a job as a mechanic, get a place for the two of us, and ask her to marry me.”

(At this point, I am nearly in tears.)

Customer: “But that’s where I’m unsure. I don’t know if she’ll want to marry someone like me.”

(We talk a bit more, and I tell him that, in the time I’ve spent listening and chatting with him, he seems like a very good person, and that giving up his pension and career in the service for this woman speaks very strongly about his character. After a while, he goes out to his truck, and returns with a coin.)

Customer: “I told them that I didn’t care. I told them that I was tired of living a lie. They laughed in my face and gave me this. They told me to find someone who gave a s***.”

(The customer hands me a foreign coin and smiles.)

Customer: “So those are the words I live by: ‘Find something to give a s*** about’.”

(As he walks to the door, he thanks me, and I wish him all the luck in the world. This night at work really emphasized two things for me: A little kindness goes a long way, and if you give a s*** about something, you won’t give up on it. Whoever you are, sir, I truly wish you the best. I hope that the woman you love sees just how much you care about her, and that the two of you can spend your lives together. And to the man who paid for his meal, I will never forget the kindness you offered to another in need.)

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