Category: Military

Soldiering Through Bad Customers

| Westminster, CA, USA | At The Checkout, Awesome Workers, Bad Behavior, Bigotry, Military

(I used to work full time at a large retail clothing store. I am now in the military and when I take leave, I come back and often work a few days during a week.  A man and wife come up to the register.)

Me: “How’s your day going? Did anyone help you find everything?”

(I always ask because I don’t really have a quota I need to meet.)

Husband: “Oh, it’s going. No one helped, but we found everything easily.”

Me: “Sorry about that. Glad you found everything, though.”

Wife: “Do you make commission?”

Me: “Nope! But most of the employees have sales quotas they have to meet.”

Wife: “You don’t?”

Me: “No, I’m part time. I actually have other goals in mind.”

(The husband half laughs at this point and looks right at me.)

Husband: “Oh, do you actually have high dreams for yourself?”

(His wife chuckles, so I straighten up, stop scanning things, pull out my secondary wallet carrying my military ID, with ‘specialist’ listed as the rank and my military police badge and slam it on the table.)

Me: “Actually, I’m in the Army. I am here on leave and I can’t stand to just sit around. My family is working, so a few days each time I’m back I come here to work. I have been on details I’m not allowed to discuss and you will never learn about from the news.”

(The husband literally looks straight down and slinks a little.)

Me: “Not to mention while I’m doing this, I’m about a year and half into my bachelors of science in criminology. But, hey…” *I go back to scanning his items and putting away my wallet* “…it must be extremely nice for someone like you to enjoy being here so casually thanks to people like me.”

(During the rest of the time I scan the items, neither person says a word.)

Me: “That will be [price]. We can do any credit card or cash.”

(The husband says nothing and simply hands me his card politely.)

Me: “All right, here you go! Continue to enjoy the rest of your day!”

Husband: *in a hushed voice* “Thank you…”

Me: “You’re WELCOME. For everything.”

(I continue with the polite tone and smiling, and then call up the next customer.)

Next Customer: “THANK YOU!”

(The customer shakes my hand and we talk about his time in the Marines during Vietnam. I made sure to give him the 10% military discount.)

That Kind Of Behavior Is Just Not Cricket, Part 2

| UK | At The Checkout, Criminal & Illegal, Liars & Scammers, Military, Top, Wild & Unruly

(I am a customer. I witness an argument at one of the tills over a false label on an expensive cricket set. It appears as though the label has been attached by the customer. It is obviously written in green felt tip and not real.)

Customer: “Why won’t you give me the discount?”

Employee: “Because this is obviously a fake label.”

Customer: “HOW DARE YOU ACCUSE ME OF BEING A SCAM ARTIST! GET ME YOUR MANAGER!”

(The employee fetches a manager.)

Manager: “Sir, we are not going to sell you a set that costs £189.99 for only £15. This is obviously not a real label.”

(The customer takes a bat out of the pack and raises it in a threatening motion.)

Customer: “GIVE IT TO ME FOR FREE OR I’LL BREAK YOUR SKULLS!”

(Suddenly, out of nowhere, a random customer who is just walking past grabs the bat. He moves it round the unruly customer’s shoulder, flooring the bad customer and disarming him in one motion. The random customer goes right up to his face.)

Random Customer: “Buddy, you ain’t gonna get s*** unless you calm down and learn to be an honest man instead of a p***k. F*** off.”

(The unruly customer gets up and runs off, only to be grabbed by security and arrested a few minutes later. The good customer was given a £100 gift card and was even offered a job as a security guard! He declined, saying it was his duty to be a good citizen. I found out he was an ex-colonel in the British army and had been in tougher situations than that.)

Related:
That Kind Of Behavior Is Just Not Cricket

Talking To Private Line

| OH, USA | Bizarre, Military

(I am a customer service representative for a big phone company.)

Me: “Thank you for calling [Phone Company]! My name is [Name]! Is the phone number you’re calling in reference to [Phone Number]?

Caller: “Yes.”

Me: “Great! And how can I assist you today?”

Caller: “I am just calling to warn you. I have an army ready to take down [Phone Company].”

Me: “Uhm… okay. I’m sorry? Is there a problem I can help you resolve?”

Caller: “No! I don’t want your help. I know how you people are. You’re all after one thing. Money. You’ve charged my bill like crazy. ON. PURPOSE. We are going to take you down!”

Me: “I’m sorry that you’re having a billing issue sir. I’m sure I can fix it for you. I’m taking a look at your bill right now—”

Caller: “I don’t want your help! I have friends in the government!”

Me: “Sir, I’m not sure what the issue is. What can I do to help you?”

Caller: “Tell your boss. And your boss’s boss. I’m going to take you down! You think you can cheat me!?”

Me: “No… sir?”

Caller: *hangs up*