Category: Math & Science

Everyone needs basic math and science skills to survive. However, these customers were definitely sleeping their way through class!

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Some Use Slightly Less Than Others…

| USA | Math & Science, Pets & Animals

(I work in a dolphin education facility and it’s my job to answer any questions that guests have about our animals or about dolphins in general. Since the movie “Lucy” has come into theaters, I have been getting a lot of the following:)

Guest: “Is it true that dolphins use 20% of their brain? Humans only use 10%!”

Me: “That is a common myth, but actually both species use 100% of our brains. They are comprised of different areas for different functions so it’s hard to compare them anyhow.”

Guest: “But they are so much smarter; they must use 20%!”

Me: “While intelligence can be debated, I assure you that all animals use 100% of their brains.”

Guest: “Well, how can you know?”

Me: “If we only used 10 or even 20% of our brains we’d be completely non-responsive… or dead…”

(Because if you heard it in a movie it MUST be true!)

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Refunder Blunder, Part 23

| England, UK | At The Checkout, Extra Stupid, Math & Science, Popular

(Customer comes in to return a lipstick that is faulty. She takes a replacement lipstick and some other items.)

Me: “So, your total £8.50.”

Customer: “Well, that’s not right.”

Me: “Yep, the total of your items comes to £8.50.”

Customer: “What about my £6 return for the lipstick?”

Me: “Oh, well, you took another in replacement, so you won’t technically get your money back.”

Customer: “Why not? I wanted a refund. Where’s my £6?”

Me: “Sorry, I’m confused. Did you not want a new lipstick in return for your damaged one?”

Customer: “Yes, but I don’t understand where my £6 has gone?”

Me: “Well, you used it to pay for your replacement lipstick.”

Customer: *getting annoyed* “But I already paid for it? So why don’t I get my £6 back? It was faulty!“

Me: “Yes, madam, if you just take a look at the receipt, you’ll see that I’ve returned your faulty lipstick at £6, and then sold you back a new one, also at £6, so there’s no refund to give, you just have to pay for your additional items, which come to £8.50.”

Customer: “That’s so confusing. I don’t know why you’ve done it like that.”

(The customer reluctantly paid the £8.50, while muttering that it should definitely be £2.50 because of her £6 refund. She left telling me that she was going to be in contact with customer services. I wished her the best of luck.)

Related:
Refunder Blunder, Part 22
Refunder Blunder, Part 21
Refunder Blunder, Part 20

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Too Much Meth, Not Enough Math

| NY, USA | Extra Stupid, Math & Science, Money, Popular

Me: “Okay, just so you know, sir, a three-month supply of this medication is going to cost you about $400.”

Customer: “What?! No. You’re wrong. When I picked it up last it was a third of that!”

(I look up his payment and pick up history in the system.)

Me: “It looks like this new prescription is the same medication as the last but you’re allowed to pick up three months at a time instead of just one. Is that correct?”

Customer: “Yes! But it’s never this expensive!”

Me: “Well, you’re picking up more at one time which is why it is a higher cost.”

Customer: “No! You’re wrong. It’s not supposed to be this expensive!”

Me: “Well, I’m sorry, sir, but we don’t set the prices. Your insurance company tells us what to charge you based on your plan.”

(This commences a 10 minute rant about how this medication is too expensive and he KNOWS he shouldn’t owe this much because he has been in the industry for 20 years and has a PhD.)

Customer: “When I picked it up last month it was only $133! It shouldn’t be $400!”

Me: “So… you previously picked up a one month supply for $133? And you’re upset because this three-month supply is three times the cost of the one-month supply?”

Customer: “YES!”

(Sadly this man did not see the math and proceeded to stay for the next 45 minutes and tell me exactly what was wrong with the entire industry and why it was my fault. Unfortunately, I have more stories about this guy from this 45 minute encounter alone.)

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