Category: Love/Romance

Customers sometimes bring their love lives (or lack thereof) with them–for better or worse. PS: be sure to visit Not Always Romantic for more love/romantic stories!

Stick A PIN In My Heart

| CO, USA | Love/Romance, Popular, Technology

(The customer is an elderly gentleman.)

Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”

Caller: “Hi, yes, I am trying to access my voicemail, but I don’t remember my PIN.”

Me: “Oh, that’s all right. Let’s get your account pulled up and we will see if we can update your PIN.”

(We get the account pulled up and I change his PIN for him. I always make sure things are working before I let my customers go.)

Me: “All right, if you would like to go ahead and call your voicemail and make sure the PIN works?”

(The customer does so and the line goes quiet for a few moments. When the customer finally speaks up, he is much quieter than before.)

Customer: “Thank you so much. My wife left me a voicemail to pick up some groceries a few months ago. She passed away last month. I just wanted to hear her voice one more time.”

Me: *sadly speechless*

Should Have Declined The Marriage

| USA | At The Checkout, Love/Romance, Money

(Customer walks up with his wife and a basket of items of which he spends ten minutes looking over and returning over half. With what he’s kept he lets me ring him out, then decides to pull out a check that has been scribbled over with five different store names.)

Customer: “You can take this as long as I initial it, right?”

Me: “Actually, sir, I don’t think I can because of the amount of times it’s been written over.”

Customer: “Oh, sure, you can take it.” *he tries to write our store name in the bottom corner*

Me: “I’m afraid not. However, if you have any other tender I can take that.”

(He has a white out pen in the items he is trying to purchase.)

Customer: “What if I used white out? Can I open that one and see if it will work?”

Me: “You unfortunately won’t be able to use it until it’s purchased. I can call my manager just to ensure you we can’t take the check, if you’d like.”

Customer’s Wife: “Well, then, do it. We don’t have all night for your incompetence.”

(The manager arrives and states that we cannot take his check but are glad to take any other tender.)

Customer’s Wife: *to her husband* “Just great! Give me your card, dumb-s***. Probably nothing on them since you’re always broke.”

Me: “Sorry, that card was declined.”

(She storms out of the store while he husband is asking her a question.)

Customer: “Sorry, she wrote on my last check to the wrong place.”

(He continues to slide cards that are coming up declined. Eventually he gives up and before leaving shouts:)

Customer: “Don’t ever get f****** married!”

Try To Turn That Frown Upside Down

| AB, Canada | Food & Drink, Love/Romance

(It’s Valentine’s Day, and we offer heart shaped pizzas on this day, so you can probably imagine how busy it is. I am on phones and I didn’t leave my spot the whole night because the phone was ringing non-stop.)

Me: “[Restaurant], [My Name] speaking. How can I help you?”

Customer: “Yeah, so I got this f****** heart shaped pizza and it doesn’t even look like a heart. It looks like a distorted spade. It looks mushed-up and gross. And it took way too long! Two and a half hours for a pizza!”

(The wait time for delivery has been up to 3 hours and 45 minutes.)

Me: “I am sorry, ma’am. We can send you another or give you a voucher.”

Customer: “No, I don’t ever want to ever f***ing order from here again. It doesn’t even look like a heart! It’s a frigging spade! I’m taking pictures and posting it online!”

Me: “Have you tried flipping this pizza around?”

Customer: “Mhmph.” *shuffling of box noise* “Okay, you got me on that! But this is unacceptable! Let me talk to your manager!”