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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

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All Or Nothing

| Roanoke, VA, USA | Bad Behavior, Liars & Scammers, Money, Popular

(A new general manager started a week ago. There is one customer who will often come to our to use the printing services. He has big orders pulled together, then returns a week later, looks at some of the order, pays for some of it and takes what he wants, leaving the remainder untaken and unpaid. The new general manager sees fit to change this.)

Guy:“I have this order I need done as soon as possible, I’ll return next week to take care of it.”

General Manager: “Certainly; however, we’re going to have to ask that you clear your balance first.”

Guy: “Clear my balance? What the h*** are you talking about?!”

General Manager: “Well, sir, you’ve been using the printing services for quite awhile, and it appears that you’re only picking up parts of your orders, leaving the rest here. Paying for what you want, leaving the rest. That isn’t happening anymore. If you want an order, we’re happy to make it for you, but you’re paying for all of it.”

Guy: “That’s bull-s***! I’ve been coming here for YEARS and no one has ever given me that type of attitude. I demand to speak to your manager!”

General Manager: *smiling* “Sir, I AM the new general manager. As I’ve said, you’ve been coming for YEARS and have left us with several hundred dollars worth of unpaid work, which is loss for us. Your total for all the work yet to be unpaid is $XXX.XX and that will be paid before any further work is completed.”

Guy: “No, forget this. Screw you. This is ridiculous. I’ve been a paying customer for years and you want to treat me this way?! You’ve lost my business!”

(The guy proceeds to storm out of the store. About three hours later, he calls back to further harass the general manager. Among the conversation was this particular line:)

Guy: *on phone* “And I’ll have you know, I was so upset, I had to come home and take two Valium to calm down!”

(That general manager is still, to this day, my hero.)

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That Scam Back-Tired

| USA | Liars & Scammers, Money, Popular, Transportation

(The phone rings.)

Me: “[Tire Shop].”

Customer: “I’m looking for a price on 10 ply [Brand] mud tires for my truck.”

Me: “Certainly, let me look at the computer and see what the price is on those… Looks like the price is [price] each.”

Customer: “No, that’s too high. I can get them somewhere else for [impossibly low price below wholesale].”

Me: “Well, in that case I’d get them for that price, because I can’t even get them for that price.”

Customer: *stammers, then is suddenly angry* “Uh… ah… are you calling me a liar?”

Me: “Huh, what?”

Customer: “Are you calling me a liar?”

Me: “Not at all, I’m just saying that wherever you found them for [low price] sounds like a good deal because that’s below what I could possibly get them for. Where did you even find them for that price? I might want to get some at that price, provided they’re not used or stolen.”

Customer: *click*

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Don’t Double Your In-Tray

| TX, USA | Food & Drink, Liars & Scammers

(It is near closing time. There are only two customers in the store and both came in at the same time and are waiting on orders. Their food comes up at the same time so I put it on separate trays and take it out. Customer #2 is in the restroom but Customer #1 comes to retrieve food and asks for sauce, requiring me to put down the other tray. When I turn back around Customer #1 has begun to move all of the food onto one tray.)

Me: “I’m sorry, that’s not your order. Only the food on the tray I handed you was with your order.”

(Customer #1 ignores me. By this point Customer #2 has come out of the restroom and sat down at a table close to the counter.)

Me: “Are you and the other customer eating together?”

(Customer #1 barely nods and takes food to the farthest table in the restaurant. When Customer #1 sits down Customer #2 comes up to the counter.)

Customer #2: “How much longer till my food is ready?”

Me: “Are you not with her?” *pointing to Customer #1*

Customer #2: “Um… no.”

Me: “One second.”

(I told my team leader what had happened and the food was remade. Customer #2 took his food back to the table he was sitting at and the two customers never interacted. From that point on, everyone on the night shift was very careful to only take out one order at a time.)