Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Down For The Count(er)

| USA | Criminal & Illegal, Liars & Scammers

(I am in the process of trying to sort out a discrepancy with a our inventory while trying to help customers at the same time. A group of three enters the store, two wandering off and one approaching the counter.)

Me: “Hi, welcome to [Store]. How can I help you?”

Customer: “Yeah, I’m looking into buying [Expensive Electronic] for my son. What models do you have?”

(We go over them, and discuss the promotions currently going on, and the customer decides on which one to get.)

Me: “All right! I’ll be right back with that for you!”

(I head to the back where we store all the really pricey stuff, but have a hard time finding that model since it’s more or less buried in a stack of other models of the same device. When I leave, the customers are gone and my coworker is nearby helping another.)

Me: “Hey, what happened to those guys? I had to get this for them.”

Coworker: “He said he was having trouble getting a hold of his son, so he’s going to be back later to get that and a few extras all at once.”

Me: “Okay, we’ll just hold this for him.”

(I go back to trying to sort out the discrepancy, only to find… a stack of said product – as well as another – missing. This isn’t unusual, since it was a messy area and we move things all the time.)

Me: “Hey, [Coworker], do you know where the [Product] that were here are? I’m still working on that discrepancy. [Other Product] that was stacked with them has been moved, too.”

Coworker: “No, I don’t.”

(We look around, but no luck, and come to the conclusion the three from before got behind the counter and took them, using the pretense of buying [Expensive Product] as a distraction. Checking the tapes shows we were right. The only reason we caught it so soon after instead of finding out days later was because they happened to steal the exact product I was in the middle of counting.)

Just Toss That Salad

| MI, USA | Extra Stupid, Liars & Scammers

(It is within my first few months at my job. I have a customer wanting to exchange a bag of salad because he insists that it went bad too quickly. I ask him to grab another bag and I’ll make the exchange.)

Me: “Sir, these bags don’t match. This one is Dole, but the one you brought is something different.”

Customer: “Yeah, uh, you guys are out of that one.”

(I’m still learning the store’s inventory, so I continue to attempt the exchange.)

Me: “Sir, the barcode had been ripped open. I can’t exchange it if I can’t scan it.”

Customer: “Can’t you just scan this one?” *gestures to the new bag*

Me: “No, I can’t do that.”

(I continue to examine the bag and notice it lists the website of our competitor, which I know is closed at that time of night.)

Me: “You didn’t get this salad here; you got it at [Competitor.]”

Customer: “No, I got it here. I think it’s just listing the website.”

Me: “I can’t exchange it if it’s not something we carry. You need to take it to [Competitor.]”

Customer: “But they’re closed!”

(I continued to explain to him that I couldn’t exchange it. After that, he left. I could tell he was upset, but I still to this day wonder why he was so intent on exchanging a $2 bag of salad at that exact moment.)

Deceitful Drinking

, | MI, USA | Food & Drink, Liars & Scammers

(I work at a fast food restaurant drive-thru and am taking a customer’s order.)

Customer: “I would like a number three with a [Soda #1] to drink.”

Me: “A number three with a [Soda #1]. Can I get you anything else, sir?”

Customer: “No, thanks.”

Me: “Okay, your total will be $7 at the next drive-thru window. Thank you!”

(The customer pulls up to the window and pays for his order. I hand him his drink.)

Customer: “I wanted a [Soda #2], not a [Soda #1].”

Me: *confused* “Oh, I’m sorry about that. I’ll remake that for you, sir.”

(I go to remake the drink and notice the customer hasn’t given the Soda #1 back to me.)

Me: “I need the [Soda #1] back, sir.”

Customer: “Huh? What [Soda #1]?”

Me: *annoyed* “The [Soda #1] I just gave to you a few seconds ago.”

(The customer reluctantly hands the Soda #1 back to me.)

Customer: “Are you going to throw that out?”

Me: “Yes, it’s our standard policy.”

Customer: “Well, you should just let me have it if you’re going to throw it out. That’s just wasteful.”

Me: “Sir, if this was an honest mistake, I would let you keep the drink free of charge, but you intentionally tried to deceive me to get a free drink. I’m afraid you won’t be getting a free drink today, sir.”

(The customer was silent for the rest of the transaction. Unsurprisingly, I never saw him again.)

Their Expectations Are Cut From A Different Cloth

| Salt Lake City, UT, USA | Bad Behavior, Liars & Scammers

(I work in a craft store, and having been there a long time, they often move me around the store wherever they need me. I am cutting fabric for this woman, who insists she needs 7½ inches.)

Me: “We cut by the inch, ma’am, so you will have to purchase eight inches. It’s only five cents extra.”

Customer: *throws a fit* “I only need seven and a half!”

(I cut seven and a half and charge her for eight.)

Customer: “Can I return it?”

Me: “We will not take returns for anything under half a yard.”

Customer: “Can I use my 30% off coupon?”

Me: “The fabric is already 50% off, so we cannot take a coupon.”

Customer: “Well, they let me before; we will see what they say up front!”

(We are talking a sixty-three cent piece of fabric, which has now taken me about twelve minutes with her, and there’s a huge line. I try again and explain that we don’t take back clearance fabric and we don’t take back less than half a yard. She looks at me like I am from outer space, grabs the piece of fabric, and storms off. My manager calls me to the registers and I am just lucky enough to be her cashier. Not surprisingly…)

Customer: “Is this returnable? Also, I want use my coupon.”

Me: “As I already explained, ma’am, it isn’t returnable and you can’t use your coupon as it is already heavily discounted.”

Customer: “THEY TOLD ME AT THE CUT TABLE I COULD USE MY COUPON AND RETURN IT!

Me: *looking at her calmly in the eyes* “No, I did not.”

(She didn’t realize I helped her both times and started yelling again about poor customer service. I waited. She slammed down a dollar and I handed her the change. About ten minutes later the phone was ringing and I happened to be the one to pick it up. Before I could even state the name of the store and my name, she started ranting about being in the store and how she was told she could return her fabric and use her coupon and “Your cashier and cutter are the dumbest people in the world and I want you to get them both fired.” She called me… to complain about me.. and me. She came in two days later to return the fabric and again the story was “when I bought it they said I could.” I didn’t return it, and neither did any of the other cashiers.)

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A Deception For The Books

| Victoria, BC, Canada | Bad Behavior, Family & Kids, Liars & Scammers

(I am working in the children’s section of my bookstore. A father and his son, about five or six, come in and start browsing the books. I notice the child walk up to his dad with a rather expensive hardcover dinosaur book he had been reading.)

Child: *whispering* “Dad, I accidentally ripped a page in this book.”

(Sure enough, I look over to see a sizeable tear going half way up one page. The father turns his head and we make awkward eye contact where I give him a pained smile. Before I have the chance to say anything, he turns back to his son.)

Dad: “Well, buddy, that’s too bad, and you have to be more careful with things that aren’t yours. I guess we’re taking this home with us now.”

(Not expecting that level of decency, I am pleasantly surprised. The child, however, is not happy about this.)

Child: “What? No, I don’t want this one. I want another one!”

Dad: *shrugs* “Well, I’m sorry, but do you think any other kid is going to want this book now? We damaged it so we have to buy it.”

(The kid throws a bit of a fit but the father calmly repeats that they have to buy the book. They leave the section shortly after. I am really pleased with the father’s attitude, happy that he intends to pay for the book when many other parents would just cut and run. I tell a few coworkers about the customers and the incident lifts my spirits. However, half an hour later another coworker approaches me.)

Coworker: “Here, I just found this book wedged in the corner of my section behind a bunch of stuff.”

(To my dismay it’s the damaged dinosaur book! I guess either the child got his way in the end, or the father’s speech was all a show to fool me. Either way I was extremely unimpressed! We marked the book down to clearance and still no one wanted to buy it, just as the dad predicted!)

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