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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Driving Through Adequate Fraud Prevention

, | Edmonton, AB, Canada | At The Checkout, Criminal & Illegal, Food & Drink, Liars & Scammers

(A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

Customer: *to the cashier* “Could I speak to your manager, please?”

Manager: *hearing her* “What can I do for you?”

Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

Manager: “I very much doubt that.”

(The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

Customer: “Um…” *stammers a bit before scurrying out of the store*

Scammer Scanner

| Sydney, NSW, Australia | At The Checkout, Criminal & Illegal, Liars & Scammers

(I am cutting fabric for one customer, while another coworker is serving a man who has a basket full of stock. The man has the basket on a lower ledge attached the service counter and is putting items on the counter for scanning. I look up to see him put the last two items on the counter, and he then puts one item back in the basket.)

Coworker: *hands him the bag* “That will be [total], please.”

Me: “Sir, can you pass me the basket if you no longer need it, please?”

(The customer takes the item from the basket and drops it into the bag before passing the basket over.)

Me: “Sorry, can I check that item you just put in the bag? Did you buy it before or from somewhere else? If so I need to see a receipt.”

Customer: “She scanned it already.”

Me: “I don’t know whether she did or not. We’ll need to check it.”

Customer: *pulling the item out of bag and handing it to coworker* “It was scanned.”

Coworker: *to me* “How do I check?”

Me: “Just scan it; if it’s already been scanned it will show two in the quantity column.”

(My coworker scans it. The item is added to the bottom of the screen, the quantity clearly showing one.)

Coworker: “What does that mean?”

Me: “It means it wasn’t scanned in the first place.”

(The customer pays and quickly leaves the store.)

Coworker: “How did you know it wasn’t scanned?”

Me: “I saw him put it on the counter and then immediately put it back in the basket. It’s why I asked him for the basket.”

Coworker: “I can’t believe he just did that in front of his kids!”

Ahead Of The Game

| St. John's, NL, Canada | Crazy Requests, Liars & Scammers, Technology

(We sell console games in addition to groceries in a more-or-less rough part of town, and our policy is unopened games can be returned with a receipt within 14 days from purchase.)

Customer: “I’d like to return this game.”

Me: *checks seal on game* “Seal is in check, so I just need your receipt.”

Customer: “I’ve got no receipt. But I just want to exchange this for some groceries now.”

Me: “Sorry. Without a receipt I have to get authorization on these big ticket items from a manager.”

Customer: “It’s only a game. It’s not even that big.”

Me: “No, but the price tag is. It comes to almost $90, so I need a manager authorization.”

(My manager and I check the UPC in our system, and he sees that we received six copies of the game, and there is six on the shelf right now, and the system shows no sales since it arrived.)

Me: “I’m sorry, sir, but that game wasn’t bought at this store. Perhaps it was a different store you bought it at?”

Customer: “No, it was right here. I bet you it was the cashier just took my money and put it in her pocket when I left. Didn’t even scan it.”

Me: “Did you get a receipt?”

Customer: “Yeah, but I lost it.”

Me: “If you got a receipt, the cashier couldn’t have stolen your money. We received in six copies of this game, and there is six in our case. And we haven’t sold any at this location since it arrived.”

Customer: “Well, I don’t want my money back. I just want groceries.”

Me: “I’m sorry, but without a receipt showing purchase from this location, I cannot give you any sort of refund or exchange.”

Customer: “I’ll be back later to get a refund on this, then. Bunch a thieves.”

Manager: *to me after he leaves* “What was the game called he was trying to get off with?”

Me: “You’ll get a kick out of this: ‘Thief.’