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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

The Blade Isn’t As Sharp As The Employee

| NH, USA | At The Checkout, Criminal & Illegal, Liars & Scammers

(A customer comes in with a an 8 1/2″ circular saw blade and he wants to return it.)

Customer: “This blade isn’t going to work for me.”

Me: “Oh, do you want to go down and see what would work for you?”

Customer: “No, I just want to get my money back.”

Me: “Well, in that case, sir, do you have your receipt?”

Customer: “No, I threw it away.”

Me: “Oh, let’s see if I can find you in the system.”

(Our system holds transactions for about three months. It is easy to find a customer if they paid with a card.)

Me: “Um, I’m sorry, sir. I am not able to find you in the system. When did you buy this saw blade?”

Customer: “I was in here yesterday!”

(The customer is getting a bit irritated.)

Me: “Do you have our [Business] rewards card, sir?”

Customer: “F***, no! Why would I have your s****-a** card?!”

Me: “In that case, sir, would you hold on a moment? It looks like I’ll need to get my manager because this is not in the system at all.”

(I call my manager over and he asks all the questions I already did. I notice something is off: we carry this particular brand but we only stock one at a time, which is what the computer says we have currently. Sure enough, when I got to the shelf, that particular blade is missing, I head back up to my manager and pull him aside.)

Me: *very quietly* “Sir, I have reason to believe that the customer is trying to return a stolen item.”

(The customer is getting quite fidgety and very annoyed.)

Manager: *to the customer* “Sir, I’m going to call the cops. Not only did you steal this, you tried to return it by getting what it was worth out of us as well. We have your face and license plate’s number on our cameras.”

(The man bolted out of the store and ran away leaving the saw blade on the counter. I got 100 bucks for catching a shoplifter!)  

Driving Through Adequate Fraud Prevention

, | Edmonton, AB, Canada | At The Checkout, Criminal & Illegal, Food & Drink, Liars & Scammers

(A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

Customer: *to the cashier* “Could I speak to your manager, please?”

Manager: *hearing her* “What can I do for you?”

Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

Manager: “I very much doubt that.”

(The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

Customer: “Um…” *stammers a bit before scurrying out of the store*

Scammer Scanner

| Sydney, NSW, Australia | At The Checkout, Criminal & Illegal, Liars & Scammers

(I am cutting fabric for one customer, while another coworker is serving a man who has a basket full of stock. The man has the basket on a lower ledge attached the service counter and is putting items on the counter for scanning. I look up to see him put the last two items on the counter, and he then puts one item back in the basket.)

Coworker: *hands him the bag* “That will be [total], please.”

Me: “Sir, can you pass me the basket if you no longer need it, please?”

(The customer takes the item from the basket and drops it into the bag before passing the basket over.)

Me: “Sorry, can I check that item you just put in the bag? Did you buy it before or from somewhere else? If so I need to see a receipt.”

Customer: “She scanned it already.”

Me: “I don’t know whether she did or not. We’ll need to check it.”

Customer: *pulling the item out of bag and handing it to coworker* “It was scanned.”

Coworker: *to me* “How do I check?”

Me: “Just scan it; if it’s already been scanned it will show two in the quantity column.”

(My coworker scans it. The item is added to the bottom of the screen, the quantity clearly showing one.)

Coworker: “What does that mean?”

Me: “It means it wasn’t scanned in the first place.”

(The customer pays and quickly leaves the store.)

Coworker: “How did you know it wasn’t scanned?”

Me: “I saw him put it on the counter and then immediately put it back in the basket. It’s why I asked him for the basket.”

Coworker: “I can’t believe he just did that in front of his kids!”