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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Her Ranting Leaves You Breathless

| VA, USA | Crazy Requests, Criminal & Illegal, Liars & Scammers, Technology

(I work in a call center for a small cell phone company. I get a call from an elderly lady about her service.)

Customer: “I need my information to go to a different company.”

Me: “I’d be happy to help—”

Customer: “My phone got stolen and I’m on breathing treatments and I need a phone so I’m getting a [Other Company] phone.”

Me: “All right, I’d be happy to help. Now, I see here that your services are currently disconnected. I do apologize. You would need to pay this balance to reconnect your service before we will be able to take your number to [Other Company].”

Customer: *starts crying* “My phone got stolen and I can’t afford to pay this. I got texting removed at [Store] in West Virginia and reported it stolen! I didn’t do any of those charges. I’m going to tell all of my friends and family to leave you!”

Me: “I do apologize, ma’am. I’d be happy to help and see if there’s something we can work out with you.”

Customer: *immediately stops crying on a dime* “I’m not paying it! My bill is only supposed to be $30 a month!”

Me: “I do apologize; I’m seeing your bill is actually $50 a month. I do see overages on your account but I’d be happy to check with another department to work with you.”

Customer: “You don’t understand! I couldn’t get to the store to report my phone stolen because there’s only one cab in [City] in West Virginia! I couldn’t get to [Store]! My phone was stolen!”

(The customer continues to go on for several minutes in constant ranting and doesn’t let me speak at all.)

Me: “Ma’am, I do apologize. I’m not seeing that phone was suspended or that it’s listed here that it was reported as stolen. I’m also seeing that you’re calling from the phone—”

(The customer then hung up. But you know… For someone on breathing treatments she certainly was long winded! I hope she found her phone!)

The Blade Isn’t As Sharp As The Employee

| NH, USA | At The Checkout, Criminal & Illegal, Liars & Scammers

(A customer comes in with a an 8 1/2″ circular saw blade and he wants to return it.)

Customer: “This blade isn’t going to work for me.”

Me: “Oh, do you want to go down and see what would work for you?”

Customer: “No, I just want to get my money back.”

Me: “Well, in that case, sir, do you have your receipt?”

Customer: “No, I threw it away.”

Me: “Oh, let’s see if I can find you in the system.”

(Our system holds transactions for about three months. It is easy to find a customer if they paid with a card.)

Me: “Um, I’m sorry, sir. I am not able to find you in the system. When did you buy this saw blade?”

Customer: “I was in here yesterday!”

(The customer is getting a bit irritated.)

Me: “Do you have our [Business] rewards card, sir?”

Customer: “F***, no! Why would I have your s****-a** card?!”

Me: “In that case, sir, would you hold on a moment? It looks like I’ll need to get my manager because this is not in the system at all.”

(I call my manager over and he asks all the questions I already did. I notice something is off: we carry this particular brand but we only stock one at a time, which is what the computer says we have currently. Sure enough, when I got to the shelf, that particular blade is missing, I head back up to my manager and pull him aside.)

Me: *very quietly* “Sir, I have reason to believe that the customer is trying to return a stolen item.”

(The customer is getting quite fidgety and very annoyed.)

Manager: *to the customer* “Sir, I’m going to call the cops. Not only did you steal this, you tried to return it by getting what it was worth out of us as well. We have your face and license plate’s number on our cameras.”

(The man bolted out of the store and ran away leaving the saw blade on the counter. I got 100 bucks for catching a shoplifter!)  

Driving Through Adequate Fraud Prevention

, | Edmonton, AB, Canada | At The Checkout, Criminal & Illegal, Food & Drink, Liars & Scammers

(A customer walks up to the till. I’m watching the conversation from the kitchen nearby.)

Customer: *to the cashier* “Could I speak to your manager, please?”

Manager: *hearing her* “What can I do for you?”

Customer: “I just came through the drive-thru a few minutes ago, and you forgot my two angus burgers.”

Manager: “I very much doubt that.”

(The manager points out the window, where the entire drive-thru and much of the parking lot have been torn up and blocked off for reconstruction. The sound of power tools can be heard even inside the restaurant.)

Customer: “Um…” *stammers a bit before scurrying out of the store*