Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

A Wrong Order And Out Of Order

, | Sterling Heights, MI, USA | Food & Drink, Liars & Scammers

(I work at a popular fast food chain. There are a few problem customers that come through regularly and try to scam us to get free food. This one couple comes in a lot and tries to say that one of the managers said that they can have free food because their order was messed up. Fortunately, one of my managers knows who they are, so when they order my manager goes out of their way to make sure that their order is correct. Keep in mind that there is another manager in the grill making their sandwiches, plus another manager that runs their food out to them and stands at their car and watches them check their food to make sure that it is correct. Sure enough, not 10 minutes after they leave, we get a phone call.)

Customer: “Hi. I just came through the drive-thru, and my order was wrong. There was no ham on my sandwich!”

Manager #1: “I’m sorry to hear about that. Did you just come through and we had to park you?”

Customer: “Yeah. Every time I come through you guys mess up my order! I demand you guys compensate me!”

Manager #1: “I’m sorry. But I’ve been told from my boss that I cannot give you guys any more free food. We know who you are and that you try to scam us. I had three managers check to make sure that your order was correct, and I stood out there to make sure that you guys checked your food. There is nothing more I can do for you.”

Customer: “Now listen here, b****! I—“

(At this point my manager is at the end of her line, so she hangs up the phone. Sure enough, we get another call back from the same number, so another manager, the one who was in the grill, answers the phone instead.)

Manager #2: “[Restaurant], this is [Manager #2]. How can I help you?”

Customer: “Yes! I was rudely hung up on by another manager when I was complaining! I was trying to say that my order was wrong AGAIN. There was no ham on my sandwich, and now my food is cold!”

Manager #2: “I am sorry to hear that, but unfortunately we cannot do anything to help you. We have been told by our general manager that we cannot help you anymore.”

Customer: “This is f****** ridiculous! You guys always mess up my food! I can bring this sandwich up and show you that there is no ham on it!”

Manager #2: “Well, you can do that, but be assured that I know that that sandwich had ham on it when it left the store. Whether you took it off is none of my concern.”

Customer: “And how do you know that?”

Manager #2: “Because I am the one that made your food.”

Customer: “Are you f****** calling me a liar? I know when my food is messed up.”

Manager #2: “Well, unfortunately there is nothing more we can do. You have a fabulous day.”

(Manager #2 proceeded to hang up the phone. I don’t get why people think that they can continuously scam a restaurant into getting free food even when we had three managers check it! Fortunately, we haven’t seen them since. Hopefully they learned their lesson.)

The Standards Of Falling Are Really Falling

| UK | Criminal & Illegal, Liars & Scammers

(I’ve been put through to a woman who would like to make a complaint about a department store of ours in the north of England.)

Me: “Hello, this is [My Name]. I understand you would like to make a complaint?”

Customer: “I was assaulted in your shop. How much money are you going to give me?”

Me: “My goodness. I’m terribly sorry to hear that. Are you all right?”

Customer: “No. Just tell me how much money you’re going to give me.”

Me: “I’m afraid I don’t deal with compensation; I can only log the complaint and begin the investigation.”

Customer: “You can’t help me! Put me through to someone who can get me my money.”

Me: “I’m as high as you can go in respect of what you want. Once I log the complaint however, and it has been investigated, we will contact you to begin the next step.”

Customer: *sighs* “Okay.”

Me: “Thank you. Could you please tell me which branch of [Store] the incident occurred?”

Customer: “Why do you need to know that?”

Me: “We need to know where it happened so we can investigate. Statements and CCTV footage of the day the incident occurred will be sent and checked.”

Customer: “Oh, umm…” *mumbles*

Me: “Sorry, I didn’t catch that.”

Customer: “…[Branch].”

Me: “Thank you.”

(I take the rest of the details and log the complaint. In general it’s a slipping on a wet floor where no signage was displayed, and, more seriously, the behaviour of the staff which injured her left eye. A week or so later I bump into one of our investigation team.)

Investigator: “Hey, [My Name], did you log the case for [Customer]?”

Me: “At [Branch]?”

Investigator: “We had the footage come in yesterday. You’ve got to see it.”

(He takes me into his office and shows me the footage. It shows a woman, presumably the customer, walking past a wet floor sign. She notices it, looks around, and produces a collapsible walking stick from her bag. She lays down on the wet floor, pushes the sign under a stand with said walking stick, and starts shouting. A worker comes and tries to help her up, and in the process the woman pokes herself in the eye with the handle of her walking stick. She’s eventually taken to the storefront and an ambulance is called, but she flees the store before it even arrives.)

Me: “…”

Investigator: “Ridiculous, don’t you think?”

Me: “She was hesitant in giving me the details.”

Investigator: “Well, here’s why. The store manager said she tried it a few years ago, but the cleaner hadn’t even started mopping yet. She just got back up and started shopping.”

(I haven’t heard much of the case since then, but I imagine a counter-case for fraud is being built against her.)

Doesn’t Have Tow-tal Recall

| Berlin, MD, USA | Liars & Scammers, Transportation

(I own a garage in a small town. We get a call about a woman stranded on the side of the road. It’s from her roadside assistance company whom we’ve done work for before so it’s a no-cost tow for her. They bring her car in and we get it into the garage. Her car starts up, but can’t seem to rev up past an idle and won’t go faster than a few miles per hour, basically moving like you had it in gear and took your foot off the brake. I gladly take a look at it and within a minute I see the problem. The throttle linkage has come loose. Easy fix, but my policy is that if it came off once, then it might be a little worn and might do it again at a later date. I check my parts distributer and see that it’s a $15 part.)

Me: “Ma’am, the problem is the throttle linkage. It came loose. I put it back on, but since it fell off once it might fall off again. I don’t have that part in stock, but I can get it in by Monday and it’ll take all of five minutes to swap it out. Since your tow was from [Roadside Assistance] there’s no charge to you. I’m not going to bother with labor for a two-minute fix. You can take your car and head home, no charge, but I’d be careful as this could happen again. I suggest you let me order the part and have you come back in when it arrives. That would be $15 for the part and again, I’m not going to charge you for the labor.”

Customer: *flips out totally* “How DARE you try to screw me out of my hard earned money with your mechanical scams!”

Me: *hands her the keys* “The car is working. No charge. Good day.”

(I walk back into the garage and get back to work on one of the other cars. A few hours later I get a call from the roadside assistance company.)

Roadside Assistance: “We are calling to explain that if you’re going to be scamming and price gouging the customers, we’re no longer going to use you in the future.”

Me: “Is this about the woman you had towed earlier today?”

Roadside Assistance: “It is.”

Me: *sighing* “It was a disconnected throttle linkage. I pulled back the retaining clip and slipped it onto where it is supposed to be. It literally took me longer to explain it just then than it took to do it. I charged her nothing for the repair and since the tow was on you guys, no charge there. I DID say to her that if it came off once it might come off again in the future and that it might not be a bad idea to get a new one at a cost of $15, and again, with no charge for labor since it would take maybe five minutes. At that point, for this to not be any less price gouging I’d have to pay her to let me fix her car for her.”

Roadside Assistance: “Umm… Well… I see. We’re putting a note into her account and we appreciate what you have done for her. She was telling us that you tried to charge her for the tow and was going to ‘make her fork over $600 to replace half the engine.’ I’m sorry for wasting your time and we look forward to working with you in the future.”

(That was the first time I wished a customer’s car would go boots up on them.)

1 Thumbs
1,117
VOTES

A Real Stickler For That Sticker

| Sacramento, CA, USA | Liars & Scammers

(It is a rather busy day just after the holidays, and about two days after a bunch of our sales ended. A woman calls.)

Me: “Thank you for calling [Store]. This is [My Name]. how may I help you?”

Customer: *already irate* “I was in there earlier with my son and we bought a game and I took off the price sticker and there is a cheaper price sticker underneath!”

Me: “Yes, ma’am, we had some sales that ended a few days ago. The price sticker on top that is displayed is the current price and is correct.”

Customer: “This hidden price sticker is significantly cheaper! That is false advertising!”

Me: “No, it isn’t false advertising since it was the one covered up and therefore not being advertised. The old cheaper price ended.”

Customer: “You need to charge me for the cheaper price! This is false advertising! I’m contacting your corporate office! *hangs up*

(Two minutes later she calls back:)

Customer: “Are you the manager?”

Me: “Yes, ma’am.”

Customer: “Well I just spoke with another store manager and they said you should honor that price!”

Me: “I did honor the price displayed, ma’am. You told me you took the price sticker that was displayed off to reveal one that was not displayed. I charged you according to the correct, accurately displayed price.”

Customer: “Well, you need to take the old ones off because this is false advertising!”

Me: *now trying my best to stay calm and get it over with* “Duly noted.”

Customer: “Yes, you need to do that because if I had just looked closer than I would have taken the sticker off and made you charge me the lower price!”

Me: “Ma’am, that’s fraud. You would be lying to the store and cheating your way to sales.”

Customer: “I’m contacting your corporate office!” *hangs up*

“Used” That Excuse Before

| Bilbao, Spain | Liars & Scammers

(The phone starts ringing and I pick it up.)

Me: “How can I help you?”

Customer: “I have a watch that I’d like to sell; how much will you give me?”

Me: “Well, there’s no way for me to tell how much I can pay for ‘a watch’ as the price of a watch can vary from 2 to 20,000 euros. Also, we need to consider how old it is and how much it’s been used.”

Customer: “It’s basically new! It’s never been used before. How much will you give me?”

Me: “Even if it’s new I’d still need to know the brand and the model, and check on it, sir. You’ll have to bring it to our store to negotiate a price.”

Customer: “But I just want to know how much you’ll give me. I already told you it’s brand new; it hasn’t been used before. I don’t want to go there and then come back with the watch because you’re ripping me off.”

Me: “There’s nothing I can do over the phone. If you don’t come here with it, I can’t give you a price.”

Customer: “Fine! I’ll go there later.”

(He indeed came that same day, a few hours later. He hands me the watch’s box.)

Customer: “How much will you give me? It’s new.”

Me: “Well, let’s take a look at it, shall we?”

(I open the box and check the watch. It’s fully functional but it’s obviously been used a lot, as there’s plenty of scratches in the glass, hits here and there, and some stains of solid sweat.)

Me: “Man, this isn’t ‘new’ by any definition of that word.”

Customer: “Well, I’ve worn it once or twice, but that’s about it.”

Me: “Look, I’m not saying this is broken, but this is not a watch that’s been on your wrist once or twice. Look here, see this? This is sweat. When you use it continuously it solidifies here, but it takes a while to happen.”

Customer: “So what? Of course I’ve used it before! This is a pawn shop! You don’t expect me to sell something that’s actually unused, don’t you?”

Page 3/9012345...Last