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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Going Whacko Over A Taco

, | Florence, KY, USA | At The Checkout, Food & Drink, Liars & Scammers

(I am working in the drive-thru, when a customer who is always missing food pulls up to the window.)

Me: “Your total is [total].”

Customer: “Can I have some sauce, too?”

Me: “Yeah, no problem.”

(That’s when I recognized him. I repeat his order and make sure there is absolutely nothing wrong and he agrees with me. I quadruple check the bag and show all the employee’s so everyone knows he got all his food. I even take a picture. He comes back in five minutes later.)

Me: “I’m sorry, sir, is there a problem?”

Customer: “Yeah, I didn’t get my taco.”

Me: “I’m sorry, sir, but the taco was in the bag when I gave it to you.”

Customer: “Well, it’s not in there now.”

Me: “I’m sorry, sir, but when I handed you the food it was in there.”

Customer: “Well, where is it then? Cause it’s not in there.”

(He proceeds to show me the bag.)

Me: “I’m sorry, sir, but you must have taken it out because it was in there when I handed it to you.”

Customer: “Okay. Okay. I’ve seen you walking around, man. I’ll find you.”

(He really just threatened me. Like, wow. So I show him the picture.)

Customer: “…That’s not my food.”

Me: “Sorry, sir, it was. I just took it a couple minutes ago right before I gave you your food.”

Customer: *silence*

Me: “Now do you want to threaten me again, or do you want to leave?”

(He left.)

Urine Real Trouble

| VA, USA | Bad Behavior, Books & Reading, Liars & Scammers

(One of my jobs at the library is to bill people who damage library books. Three children’s books have been urinated on and reek. As we’ve had problems in the past with people claiming that the library fabricates damages for money, I put my gloves on and snap some pictures of the pee-soaked books. The next day, the customer comes in.)

Customer: “Your coworker says I can’t check out any more books until I pay my fines. Why the heck do I have fines?”

Me: “You returned three of our books damaged with urine and are responsible for replacing those items.”

Customer: *angrily* “I did no such thing! They were just fine when I returned them!”

Me: “Here, let me show you what we found in our book drop.”

(Shows customer pictures of damage as customer gets more agitated with each picture.)

Me: “They are damaged and you are responsible for paying for them.”

Customer: “They were just fine when I put them in your book drop!”

Me: “Are you saying that one of my staff peed on your library books?”

Outsmarted

| Austin, TX, USA | Liars & Scammers, Technology

(I work at a home improvement store, specifically in the appliances department. I get a call from a customer who has me look up an order of hers. Note: it’s currently December 2014.)

Customer: “I really want to get this dryer fixed, but I can’t remember when I bought it exactly.”

Me: *reading purged order* “Okay, ma’am… Looks like you bought it in September of last year, so the manufacturer’s warranty is expired.”

Customer: “Oh, shoot. Oh! Did I buy an extended warranty?”

Me: *scrolls through order again* “No, ma’am, you didn’t.”

Customer: “Oh… What if I go to another [Company I work for] store and don’t tell them anything and buy the extended warranty?”

Me: *pauses* “Well, you only have 90 days from date of purchase to buy the extended warranty, ma’am.”

Customer: *with serious disappointment* “Oh, so they’re all smart, then?”

Me: “…”