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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Gotta Give Them Credit For Trying

| Finland | Hotels & Lodging, Liars & Scammers, Money

Me: “Okay, so now that your arrival tomorrow will be after 6 pm, we’d need your credit card details to guarantee for the arrival.”

Customer: “So here’s the number: 123 7881”

Me: “What kind of a credit card is it?”

Customer: “It’s a Visa card”

(All Visas and Mastercards are 16 digits.)

Me: “Are you reading the numbers in front of the card?”

Customer: “Yes. It’s 123 899912”

(I notice that it’s a different number than what he said before.)

Me: “I’m not sure if that’s your library card number or something else but I definitely know it’s not a credit card number.”

Customer: “Oh, you noticed.”

All Scream For Free Ice Cream

| Surrey, England, UK | At The Checkout, Liars & Scammers, Money

(A coworker is working the ice cream counter with me nearby. The customers are a family of four and this happens when she has finished preparing the ice cream. When we ring up an item on our tills, it is stored on a list on the right hand side of the screen that resembles Excel cells. When we complete the payment process the cells’ background changes from white to red. Also, the previous transaction value, cash tendered, and change are at the bottom of the screen.)

Son: “I already paid you, lady! I put my money on the counter and you took it.”

Coworker: “No, I haven’t. I didn’t touch your money and the till clearly shows that I haven’t taken payment for it yet.”

(My coworker turns her till to emphasise this point, since I still have a complete transaction on mine I do the same.)

Father: “How dare you accuse my son of lying? I demand to see your manager!”

(I call the manager down.)

Father: “Your employee is claiming my son didn’t pay for his ice cream!”

Manager: “What did your son order, sir?”

Son: *ice cream scoop cup*

Manager: “I see this order is on the till, but the payment hasn’t been processed yet.”

Father: “Then she must’ve pocketed the note!”

Manager: “I don’t see any pockets on her uniform, but I’ll be happy to check the CCTV for you.” *points to the camera over the ice cream case, pointing over the counter on which my coworker’s till is*

Father: “Forget it! Enjoy the £10, you lying witch!”

(My manager checked the CCTV in the presence of the employee. The son did put the money on the counter but quickly pocketed it when my coworker was scooping the ice cream! We haven’t seen him since!)

A Crap Tipper

| Jackson, CA, USA | Liars & Scammers, Money

(I am dealing craps at a casino, and we only have one player at the table. He has won about $500, and keeps ranting about how he has just gotten there, and this is all winnings. After he finally changes his chips up and leaves, without tipping, we close the table. I get sent to a $25 blackjack table, where, lo and behold, the same player has moved to. He just happens to be changing up another $400, and he has the original winnings in his hand.)

Player: “Man, I’d love to tip you, but I’m still down for the night.”

Me: “You already lost all the money you won on craps? That must have been rough!”

(The player turned red as a beet and all but ran off. My supervisor was laughing too hard to yell at me!)

Give Me A Low Five

| Canada | At The Checkout, Liars & Scammers, Money

(A woman and her daughter at my checkout are very pleasant right up until I read her total.)

Me: “All right, your total is $17.93.”

Mother: “Oh, yes, not a problem.”

(She puts a 5$ bill on the counter and we keep chatting. I put the bill under my printer to hold onto it thinking she is getting more. Finally I ask—)

Me: “Ma’am, I still need $12.93.”

Mother: “I gave you a twenty though! You said the bill was 17.93.”

Me: “That is the total, but you only gave me a five—”

Mother: “No, I gave you a f****** twenty. I know I did! Don’t you lie now!”

Me: “Ma’am, all you gave me was a five. I put it right here.”

(I grab the bill and slid it back onto the counter, thinking maybe she just thought she grabbed a twenty. I was shocked considering her daughter looked to be no older than eleven and she is swearing.)

Mother: “Well, look harder. You must have dropped it, you f****** dumb b****!”

(Appalled and getting panicked that I might have made a mistake, I look on the floor around me but I can not find a twenty anywhere.)

Me: “Ma’am, all you gave me was a five. I’m sorry but I don’t see it.”

Mother: “Well, then, you must have pocketed it! Pull out your pockets!”

(I do so and I look more and more worried. This is only my second week and I don’t know what to do.)

Daughter: “Mom, you only put a five.”

Mother: “Shut up, [Daughter]! I know what I did and I know what happened. This b**** distracted us by pretending to be nice!”

(At this point my manager shows up because I was supposed to go on my break and she finds me near tears, being shouted at by this woman.)

Manager: “What is the problem, ma’am?”

Mother: “This f***-tard of woman you hired took my money and then lied! She stole right from me! I demand her fired!”

Daughter: “Mommmmmm! You—”

Mother: “[Daughter], shut it!”

Manager: “[My Name], go on break. I’ve got this.”

(I leave on break pretty much crying now. When I come back my manager is leaning at my cash and decides to share the story:)

Manager: “Apparently this monster of a mother meticulously keeps track of every penny she spends. Has a little book of what she spent and where and had been doing shopping all day. After being given a calculator she realized she spent more than she thought she had and was short twenty dollars because of her own spending. Get this though: even though her daughter kept insisting she was wrong, she wants us to check the security cameras and call her to make sure you didn’t take anything. If she comes in again let me know and I will serve her. She pulls this stunt again and she’s banned.”

(Turned out, a week later she came back and tried it again – this time without her daughter!)

Finally Tagged You

| Waterbury, CT, USA | Criminal & Illegal, Liars & Scammers

(Our store sells used clothing. An elderly woman and her even older mother come in every Wednesday, which has 50% off a specific tag color. The price tags (which are stapled on) are always hanging off their purchases. We know she is changing them while in the dressing room but can’t prove it.)

Me: “Hello! Find everything okay?”

Customer: “Yes. A few of the tags fell off while I was trying them on, though.”

Me: *noticing one specific outfit, tag barely on* “I’m sorry; this one is not on sale.”

Customer: “But it’s the sale color!”

Me: “Ma’am, I priced this myself this morning. You changed the tags.”

(The customer turned all shades of red and stormed out with her mother. It was a few months before she came back, and all the tags were secure and correct from then on!)

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