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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Getting Owned By The Owner, Part 10

| USA | Extra Stupid, Liars & Scammers

(I work in a small-to-medium size restaurant, where the owner is usually in and works alongside us. He and I are standing by the counter when the phone rings and I’m close enough to overhear the call:)

Owner: “Hello, this is [Restaurant]. How can I-”

Caller: “This is an OUTRAGE!!”

Owner: “What seems to be the problem, ma’am?”

Caller: “You got my food order all wrong! I demand to speak with the manager!”

Owner: “I happen to be the owner, ma’am.”

Caller: “…”

Owner: “Ma’am?”

Caller: “Oh. I, uh… I didn’t know the owner would actually be in.”

Owner: “Well, yes, I happen to be in today so—”

Caller: “No, I mean… I never actually ordered anything.”

Owner: *confused* “I don’t—”

Caller: “You see, I was gonna yell at the manager and hope to get a free meal by saying that I knew the owner, but…”

Owner: “… Do I know you?”

Caller: “No…”

Owner: “…”

Caller: “This is awkward.”

Owner: “Yeah, it is. Please never call back. I don’t particularly do well with customers who try to harass me or my employees, or lie in order for you to get a free meal. Have a nice day.”

(I was still somewhat surprised by her honesty, even if it was due to her total realization that it wouldn’t have worked!)

Related:
Getting Owned By The Owner, Part 9
Getting Owned By The Owner, Part 8
Getting Owned By The Owner, Part 7

Losing Brownie Points

| Baton Rouge, LA, USA | Food & Drink, Liars & Scammers

(I’m working at the register when a lady storms in with a bag of food.)

Customer: “I just got this food here and it’s cold and awful! I can’t believe you sold it to me! This is gross!”

Me: “Oh, I apologize. May I have the bag?”

(When I open it, I find a box of chicken nuggets, a container of fries, and a brownie. This catches my attention because we did sell brownies – but only up until about three months prior to this encounter. I have no idea how she would have one of our brownies, but I know she definitely didn’t get one that day! My manager is right next to me, so I tilt the bag towards her.)

Me: “[Manager], this customer says she got this food from us just now, and it’s not good.”

Manager: *catches sight of brownie and raises an eyebrow* “Ma’am, do you have your receipt?”

Customer: “No! But I just got this! You need to replace it!”

Manager: “Ma’am, I apologize for the inconvenience, but we have not sold brownies for months. There is no way you received this today.”

Customer: “Yes, I did! I demand you give me fresh food!”

Manager: “I can’t do that, ma’am. However, I can take down your information and pass it on to our operator. He may be able to do something for you.”

(The customer tried again, but my manager was insistent, and the lady finally gave in and left. When we put her information in the system, we found five other complaints from her in the past month, all about cold food! I’m just still confused as to how she could possibly have had the brownie… Did she forget a bag of food under her car seat or something?)

Splitting Hairs Over The Price

| New Zealand | Food & Drink, Liars & Scammers

(A customer at my cafe comes up to the counter, scone in hand, looking angry.)

Customer: “There is a hair in my scone. I want a refund.”

Me: “I’m so sorry for that. Let me sort that out for you.”

(I return a minute later, apologizing again and giving her a refund. As she walks off several staff members look at the hair, which is sitting in the jam she spread herself, not baked in, and could only have come from her head.)

Coworker: “She was complaining about the price earlier when ordering.”

(As it turned out, she had complained but bought the scone anyway, had her fill, then placed her own hair in the jam before asking for her refund.)