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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

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Returner Burner, Part 6

| MI, USA | Liars & Scammers

(I work at a women’s clothing store and we offer price adjustments if you bought something at a higher price than it is selling for now.)

Customer: “I’d like to get a price adjustment.”

Me: “Absolutely. Let me just take a look.” *I look at her receipt and it’s from eight days prior* “Oh, I’m afraid we can only do price adjustments up to seven days, and today is day eight.”

Customer: *scoffs loudly* “I called this morning and was told I could do it, no problem.”

Me: “Oh, uh, do you know who you spoke with?”

Customer: “[Name close to MOD’s Name], maybe?”

Me: “Was it [MOD’s name]?”

Customer: “She told me I could. If you won’t do it, then I’ll just return all of these and buy them back again.”

Me: “Well, if that’s what you’re going to do, I guess I might as well just ring it in; it’s nearly the same process.”

(I process the adjustment and she leaves. I grab the MOD and ask her if she spoke with the customer on the phone.)

MOD: “Yes, she’s lying. I told her that it was only up to seven days and that if she bought it on any type of promotion, we couldn’t process it. It’s okay that you processed it. Now you know.”

Me: “So she called in to check, found out she couldn’t, and came in anyway?”

MOD: “Yup.”

Related:
Returner Burner, Part 5
Returner Burner, Part 4
Returner Burner, Part 3

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They Slipped Up With Their Scam

| Daytona Beach, FL, USA | Liars & Scammers

(I work at a very popular children’s toy store. We often have incidents where children drop or spill drinks or food, and their parents don’t tell anyone and leave it all for us to discover… eventually.)

Coworker: *over walkie* “I need a manager to the baby department; we have a guest who slipped and fell in a puddle of something.”

Manager: “[My Name], can you get a mop and wet floor sign?”

Me: “Sure.”

(While cleaning up the mess, I hear the manager call employees up to write incident statements, as well as the guest and her friend to fill out statements and a few others standing around that may have seen something.)

Guest: *finishes filling out the form* “I can’t believe how careless your employees are to have just left a spill there! I’m going to be calling your corporate office and complaining!” *leaves*

Coworker #2: *about twenty minutes later* “So [Manager] showed me the security footage. We have, from four different angles, video of the two girls walking up, pouring their own drink on the floor, and one pretending to slip in it.”

(Needless to say, I doubt they’d seen any kind of pity from Corporate once my manager had sent the video clips.)

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Keeping A Deadly Account

| Manila, The Philippines | Criminal & Illegal, Liars & Scammers

(I work for a call center that helps customers with their credit card concerns.)

Me: “[Credit Card Company]. This is [My Name]. How can I help?”

Caller: “Hello. I would like to know my balance, please.”

Me: “I will be more than happy to help you with that. May I have your card number?”

Caller: “I do not have that with me; can I give you my social instead?”

Me: “Sure. May I have your social?”

Caller: “It’s [Social Security Number].”

Me: “And may I have your name?”

Caller: “[Caller].”

Me: “Thanks, [Caller]. And can I have the four-digit PIN associated with the account?”

Caller: “I do not know that.”

(Even early on, I know that the caller is a fraudster. I see something on the account that I can use to shut him down.)

Me: “Thanks, [Caller]. Now, before I continue, can I ask you one question? Do you believe in resurrection?”

Caller: “Yes, why?”

Me: “Because you may have risen from the dead as the owner of this account has recently passed away.”

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Coupoff

| Pittsburgh PA, USA | At The Checkout, Liars & Scammers

(While waiting to clock in, I notice a warning to employees about a fraudulent coupon that people have been trying to use. It says $70 off anything in the store which is frankly ridiculous and I comment something to my other coworkers.)

Me: “What dumb-a** customer would ever think this was real?! The most we ever have is $10 off and you usually have to spend $30 or more.”

Coworker: “My dumb-a** customer! I had a lady argue with me earlier asking how I knew it wasn’t real. I had to point out that ‘back,’ ‘discount,’ and ‘redeemed’ were spelled wrong. Even then she kept trying to use it.”

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A Sticker Sticking Point

| IL, USA | Liars & Scammers

(I work as a cashier in a well-known chain. We have a customer who likes to remove clearance stickers off cheap items and attach them to full-price items, then go to the newest cashiers who won’t argue it much. She comes up to my register when I am still fairly new, but have been working long enough to recognize her. I scan an expensive children’s toy that rings up at $49.99)

Customer: “Excuse me? The sticker says it’s on clearance for $2.44.”

(I look at the register where it says $49.99, and then look at the clearance sticker. I immediately realize what’s going on, but since we aren’t allowed to accuse anyone of something, I play along. I type in the product number on the sticker and it comes up as a decorative herb container from home decor, not even remotely close to anything resembling a toy.)

Me: “Huh, that’s strange. Oh, I see. Another customer must have put the sticker on this one for some reason. This wouldn’t have been something we did, it’s from a completely different department. Sorry, but the actual price is $49.99. See the sticker? It’s originally for a $5 item. I can take 10% off for your troubles.”

Customer: *being nice, but uncooperative* “Uh, no. The sticker says it’s on clearance. This is for my son’s birthday and I can’t spend fifty bucks on some toy. I found it on the shelf like this. You need to honor it.”

Me: “I can get my manager and see what she says, but I doubt we can give it to you for less than $3.” *I turn on my light and wait for my manager to arrive*

Manager: “How can I help?”

(The customer jumps in to explain the situation before I can. My manager takes a look and enters the product number like I did while listening to the customer.)

Manager: “Unfortunately, I can’t honor this. Likely a customer put this on here intending to get it for cheap, but never came back for it. I can offer you 10% off.”

Customer: “Like I told her, I can’t do that. I really think you should honor it.”

Manager: “I’m sorry; we can’t do that.”

Customer: “Is there someone else you can ask?”

Manager: “I’ll see what I can do and be right back.”

(My manager goes into her office and the woman, who has been mostly friendly at this point, tries to chat me up, saying “This always happens to me every time, blah blah.” Finally my manager returns.)

Manager: “I spoke to the store manager himself and he said we can do 50% off since the sticker was for 50% off the intended item, but we cannot do the $2.44. You can have it for $24.49 instead, which is still a great deal for such a popular toy.”

Customer: *giving my manager a nasty look and getting angry* “Seriously? Ugh. Fine, never mind, then. I don’t want it if you won’t honor your own prices. Take it off and finish it up.”

(My manager took the item back to the service desk where she took the sticker off and threw it away. The customer didn’t even acknowledge me after that. Later on, my manager came back up with the item the sticker was intended for, and you could see where a sticker had been removed.)

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