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Category: Liars & Scammers

Ever come across a customer that has made you want to call the police? These ones pretty much ensure it. It goes way beyond the realms of shoplifting or threatening behavior. Some of these customers are too stupid even for those…

Needs A Part Of Truth

, | TX, USA | Liars & Scammers, Transportation

(The weather has been so cold and icy that numerous roads have been closed and our store-to-store delivery truck has been cancelled for the day. A mother and daughter walk into the store at around 10 am on a Tuesday and approach my co-worker, who’s still very new.)

Coworker: “Hi, how are y’all doing today?”

Daughter: “Hi, my name is [Daughter] and I ordered some parts yesterday. I was wondering if they came in yet?”

Coworker: “Okay. Give me a second to pull up your information.”

(He gets the necessary info from her and off the computer and goes into the back to look for her order and comes back a couple of minutes later empty handed.)

Coworker: “I’m sorry, ma’am, but I don’t think your parts have arrived yet. It looks like they were ordered at [Time] yesterday which puts the delivery time at noon today.”

Daughter: “No! I didn’t order them yesterday. I ordered them on Saturday.”

Coworker: “The computer shows they were ordered yesterday, not Saturday.”

(At this point the women are getting more irritated.)

Mom: “Well, they should be here already!”

Coworker: “I’m sorry, ma’am, but they won’t be here until at least noon.”

Mom: “Well, I thought they could get here sooner.”

(I step in.)

Me: “I’m sorry, ma’am, but our store-to-store delivery truck isn’t coming at all today. The route has been shut down due to all the ice on the roads.”

Daughter: “Well, my order should have been here yesterday!”

(I look up her info again the same way my co-worker already had and notice that not only had the order been placed yesterday, but she had ordered all high-end, name brand parts.)

Me: “Well, our system shows that the order was placed yesterday at [time] and therefore would normally arrive today at 12:05. But, because of the road conditions, the truck is not making deliveries today. It won’t get here until tomorrow. I’m sorry.”

(Customer is starting to get really agitated and into a huff.)

Daughter: “Well, my car has already been on blocks for four days now and I need it to get to and from work!”

(I decide to try and see if we can find her parts in the store brand, since we’re more likely to have those on-hand.)

Me: “Well, let me see if I can help you find anything similar to the parts that you need. What’s the year, make and model of your vehicle?”

(She provides the info at which point I realize she’s just precisely described the only car in the customer parking lot, so I decide to call her bluff.)

Me: “Okay, and what color is it?”

Mom: “What does that have to do with anything?”

Me: “Is it purple?”

Daughter: “Yes, why?”

Me: “And it’s on blocks?”

Mom: “Yes! It’s been un-drivable for four days and she really needs it!”

Me: *pointing to the only car sitting in the customer parking lot* “Then how did you drive it here?”

(Both women left in embarrassment. They came back the next day for the parts that were ordered.)

Should Wind-Screen Calls

| Columbus, OH, USA | Criminal & Illegal, Liars & Scammers, Transportation

(I work in auto glass sales. This happens at least once a day:)

Caller: “Yeah, uh, I need a glass replacement?”

Me: “Alright, we can help with that. Is it being billed through insurance or a commercial account?”

Caller: “Insurance.”

Me: “What insurance are you with?”

Caller: “Uh, I don’t know.”

Me: “Do you have a card you can look at?”

Caller: “Nah, I don’t have insurance yet.”

Me: “Unfortunately that would be fraud then. I can put it through cash, if you’d like.”

Caller: “F*** you people! I just want a d*** windshield!” *click*

Big Box Of Bad

| MA, USA | Food & Drink, Liars & Scammers

(My mother and I are having lunch at a chain restaurant where we’ve always gotten decent food and great service. The lady at the next table keeps calling our waitress over to complain about her food, to the point where it’s getting on my mom’s nerves. The waitress is apologetic and gets her bill adjusted for her.)

Waitress: “…and here’s your dessert. I’m so sorry for the inconvenience.

Lady: “Thank you. Oh, and can I get a box for the rest of this?”

(Mom and I exchange a look.)

Mom: “That bad, huh?”

Gotta Give Them Credit For Trying

| Finland | Hotels & Lodging, Liars & Scammers, Money

Me: “Okay, so now that your arrival tomorrow will be after 6 pm, we’d need your credit card details to guarantee for the arrival.”

Customer: “So here’s the number: 123 7881”

Me: “What kind of a credit card is it?”

Customer: “It’s a Visa card”

(All Visas and Mastercards are 16 digits.)

Me: “Are you reading the numbers in front of the card?”

Customer: “Yes. It’s 123 899912”

(I notice that it’s a different number than what he said before.)

Me: “I’m not sure if that’s your library card number or something else but I definitely know it’s not a credit card number.”

Customer: “Oh, you noticed.”

All Scream For Free Ice Cream

| Surrey, England, UK | At The Checkout, Liars & Scammers, Money

(A coworker is working the ice cream counter with me nearby. The customers are a family of four and this happens when she has finished preparing the ice cream. When we ring up an item on our tills, it is stored on a list on the right hand side of the screen that resembles Excel cells. When we complete the payment process the cells’ background changes from white to red. Also, the previous transaction value, cash tendered, and change are at the bottom of the screen.)

Son: “I already paid you, lady! I put my money on the counter and you took it.”

Coworker: “No, I haven’t. I didn’t touch your money and the till clearly shows that I haven’t taken payment for it yet.”

(My coworker turns her till to emphasise this point, since I still have a complete transaction on mine I do the same.)

Father: “How dare you accuse my son of lying? I demand to see your manager!”

(I call the manager down.)

Father: “Your employee is claiming my son didn’t pay for his ice cream!”

Manager: “What did your son order, sir?”

Son: *ice cream scoop cup*

Manager: “I see this order is on the till, but the payment hasn’t been processed yet.”

Father: “Then she must’ve pocketed the note!”

Manager: “I don’t see any pockets on her uniform, but I’ll be happy to check the CCTV for you.” *points to the camera over the ice cream case, pointing over the counter on which my coworker’s till is*

Father: “Forget it! Enjoy the £10, you lying witch!”

(My manager checked the CCTV in the presence of the employee. The son did put the money on the counter but quickly pocketed it when my coworker was scooping the ice cream! We haven’t seen him since!)

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