Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

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Which Is S’more Unlikely?

| BC, Canada | Bizarre, Food & Drink, Hotels & Lodging, Popular

(I work evenings at a four star hotel with a restaurant attached. We have gas fireplaces in every room. I am the only one left on shift but luckily for me the owner is there doing her monthly audit. The phone rings and I’m busy so she pick it up.)

Owner: “Front Desk, how may I help you?”

(I pause as I see her roll her eyes.)

Owner: “Yes, this is a manager speaking.” *a small amount of time passes and she looks completely dumbfounded* “I’m sorry, sir, could you repeat that, please?” *pause* “Unfortunately, sir, there is nothing I can do for you at this time. I will have maintenance come take a look in the morning.” *pause* “Sir, not only am I unable to do that but I won’t. I will have maintenance look at it in the morning and if there is damage you will be charged a compensation fee. Have a nice night.” *she hangs up the phone*

Me: “What was that about?”

Owner: “Some jack-a** got drunk and tried to make s’mores in the fireplace. His marshmallow melted to the glass and now he wants a complimentary dinner for the trouble.”

Me: “Wow. Still not the strangest thing I’ve heard this week.”

(As if on cue the phone rings again. She picks it up.)

Owner: “Front Desk.” *pause* “Yes, this is the owner speaking.”

(She pauses again and looks at the room number on the display.)

Owner: “PEOPLE LIKE YOU ARE THE REASON I DRINK!” *she slams down the phone and looks at me* “How do you deal with this?”

Me: “Apparently the same way you do.”

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Go And Deep Clean Room 203

| Stony Brook, NY, USA | Hotels & Lodging, Rude & Risque

(My coworker and I work the front desk of a hotel.)

Coworker: *phone rings* “Hi, thank you for calling the [Hotel]. How may I help you?”

Caller: “Hi, do you guys have a lost and found?”

Coworker: “Yes, we do.”

Caller: “Okay, good, because I stayed there the other night and lost my virginity in room 203…”

Coworker: *click*

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Suffers From Bad Timing

| Pittsburgh, PA, USA | Hotels & Lodging, Time, Transportation

(I work in a hotel that offers a complimentary shuttle to the local area from 7 am to 10 pm. At 6:30 in the evening a guest comes down to inquire about our service.)

Me: “Hi! How can I help you?”

Guest: “What time does the seven o’clock shuttle leave?”

(After a brief moment of silence.)

Me: “The seven o’clock shuttle normally leaves at seven o’clock.”

Guest: “Okay, so that’s seven pm right?”

Me: “Yes. The seven o’clock shuttle leaves twice a day. One at seven am and the other at seven pm.”

Guest: “I thought your shuttle runs more than that.”

Me: “It does, but it would no longer be the seven o’clock shuttle. Instead it would be the eight or nine o’clock one depending on when it was leaving.”

Guest: “Oh, I see. I didn’t realize you had more than one shuttle.”

(I remained silent as the guest walked away.)