Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Bellowing, Not Belling

| MN, USA | Crazy Requests, Hotels & Lodging

(I work at the front desk of a large resort in a small town. This is late at night so I am in the back room working on some nightly tasks. I have set the bell out on the counter in case a guest comes and I don’t see them.)

Guest: “HELLOOO!”

Me: “Hello! How can I help you?”

Guest: “I just want to get checked in! I have been waiting here for five minutes!”

Me: “Oh, I am very sorry about that! Can I just get your last—”

Guest: “I demand to speak to a manager about having to wait! That is ridiculous!”

(I call the night manager up from helping another guest.)

Manager: “How can I help you?”

Guest: “This girl kept me waiting out here for five minutes before helping me!”

Manager: *to me* “Is this true?”

Guest: “Yes, it’s true! She didn’t even notice me!”

Manager: “And you tried ringing the bell?”

Guest: “Well, of course not!”

Manager: “May I ask why not?”

Guest: “Well, that would have been rude!”

Need To Go Quebec And Get Her

| Montreal, QC, Canada | Hotels & Lodging

(It is 7:15 am when the phone rings.)

Me: “Front desk?”

(A female guest in her 40s with a British accent answers:)

Guest: “I need to make a local call. How much do you charge?”

Me: “Local calls are free!”

Guest: “Great! How do I make a local call?”

Me: “Dial eight, and then the number you need.”

Guest: “The number starts with 649. Is that what all local numbers start with?”

Me: “Um, the number should start with either 438 or 514 for most local numbers.”

Guest: “Well, I need to call my mother at the Best Western… Oh wait, here is says 1-418-649—”

Me: “Uh, 418 is to call Quebec City and the surrounding area. Are you sure you have the right hotel?”

Guest: “Yes… Best Western City Centre, on Rue de la Courone.”

Me: “That is in Quebec City. Quebec City will be a long distance phone call, so there will be a charge of 0.75$/min.”

Guest: “Wait, WHAT?! I THOUGHT WE WERE IN QUEBEC CITY! WHERE ARE WE? DID THEY SEND HER TO A DIFFERENT STATE OR SOMETHING?”

Me: “You are in Montreal. Quebec City is still in the same province, but it is about 2.5 hours away…”

Guest: “MY MOTHER IS 2.5 HOURS AWAY?! OH, MY GOD! OH, MY GOD! OH, MY–”  *click*

All Smoke, No Mirrors

| Chicago, IL, USA | Bizarre, Crazy Requests, Hotels & Lodging, Technology

(A guest I checked in less than two hours ago is walking up to the front desk with all her luggage, ready to leave.)

Me: “How may I help you?”

Guest: “I want to check out!”

Me: “Is everything all right? I see you are checking out early.”

Guest: “I don’t want to talk about it; I want a receipt stating that I have a zero balance.”

Me: “All right, one moment. Let me get your receipt out of the back. My printer is down.”

(I come back a few seconds later with her receipt.)

Me: “Are you sure everything is all right? You seem upset and I don’t want you leaving upset.”

Guest: “Yes, actually, you can tell your people I do not appreciate them recording me while I am sleeping!”

Me: “I’m sorry, what do you mean?”

Guest: “There was a little red light flashing above my bed!”

Me: “Oh! You mean the smoke detector. That isn’t a recording device.”

Guest: “You don’t think I know the difference between a smoke detector and a recording device?! I know that if there is a blinking red that means the camera is on and recording! So please delete any footage you have of me.”

Me: “Ma’am, I am really sorry. I promise you we do not have recording devices in our guests rooms. It honestly was a smoke detector.”

Guest: “IT WAS NOT A SMOKE DETECTOR!”