Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Speaking Up Can Get You Down

| USA | Crazy Requests, Family & Kids, Hotels & Lodging

Me: “Hello, this is [Hotel] in [City, State]. My name is [My Name]. How may I direct your call?”

Caller: *with kids screaming in background, on a busy highway, on speaker* “WHAT?! SPEAK UP! I CAN’T HEAR YOU!”

His Logic Has Checked Out

| CO, USA | Hotels & Lodging

(I am working at the front desk at about 10 pm. An older gentleman approaches.)

Me: “How can I help you? ”

Guest: “I want to check out now.”

Me: “Okay, no problem. Why leaving so early?”

Guest: “Oh, I’m still going to be in the room till tomorrow morning.”

Me: “…Then I’m sorry, sir. I can’t check you out tonight, as our system would then tell us your room would be vacant.”

Guest: “But I want to check out now! Not tomorrow morning.”

Me: “I’m sorry, sir, but I can’t do that. See, what room are you in?”

Guest: “Room 000.”

Me: “So, if I check you out now and another person comes in and wants a room, I can say ‘Sure! Room 000 is open.’ You understand?”

Guest: “But I don’t want to do it tomorrow! I want to check out now!”

Me: “I’m sorry, sir, you can’t check out until you’re leaving the hotel.”

Guest: “Well, I can see I’m getting nowhere.” *stomps off talking about how stupid I am*

Coworker: “Maybe we should send another guest to 000 and when he yells at us for THAT tell him we checked him out like he asked.”

Suited To Handle This Case

| Boston, MA, USA | Hotels & Lodging, Rude & Risque

(A well-known guest comes down to the front desk.)

Me: “Hi, [Guest], how are you doing?”

Guest: “Not good at all.”

Me: “What’s wrong?”

Guest: “I need to be moved to a new room.”

(The hotel is at 100% occupancy so there is no way I can move her.)

Me: “Why would you need to be moved? Is there something wrong with the room?”

Guest: “Very wrong! There is a loud vibrating throughout the whole room and I won’t be able to sleep tonight unless I move because it is so bothersome!”

Me: “How about I come take a look in your room to see what the problem is?”

(We go up to her room, and she wasn’t wrong. The whole room was making a loud vibrating sound and was pretty disruptive.)

Guest: “See how bad it is? Move me now, please!”

(I walk around the room and notice the sound is loudest over in the corner by her suitcase.)

Me: “It seems to be coming from the corner of the room. Maybe something is going on in the room next door?”

Guest: “I have no idea but it’s really annoying me!”

(I notice the vibration is coming from her suitcase and I start to get nervous thinking I am about to discover something I am not suppose to see.)

Me: “Miss, it seems to be coming from your suitcase. Is there anything in there that would be making this sound.”

Guest: *looking nervous* “Oh, um, I didn’t even think of it coming from my suitcase. Let me go look.”

(She went over to the suitcase, looking embarrassed, and I started to feel awkward. I felt like I should have left before I saw what she pulled out but she told me to stay. My suspicion ended up being right; she pulled a vibrator out of her suitcase and apologized for the hassle. Then she continued to talk to me about unrelated events while casually holding the vibrator.)