Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Employees Who Have Spirit

| GA, USA | Hotels & Lodging, Money, Tourists/Travel

(I am a hotel concierge, and a few customers are talking about the prices of late-night ghost tours of the city.)

Customer: “What’s the price of [Tour #1]?”

Me: “That one is [Expensive Price], and it’s inside an air-conditioned trolley that goes through most of downtown.”

Customer: “What’s the price of [Tour #2?]”

Me: “That one’s [Cheap Price], and it’s a walking tour inside of a graveyard. There’s also a tour in a modified hearse that’s [Cheaper Price], and it’s the most economical.”

Customer: “Well, what tour can I get for two dollars?”

(Most of the prices are over twenty dollars, and my mother has a strange way of dealing with customers that try to lowball the prices.)

Me: “For two dollars, I’ll take your family into the bathroom, turn off the lights, and go ‘WoooOOOooooOOO!’ like a ghost.”

Speaking Up Can Get You Down

| USA | Crazy Requests, Family & Kids, Hotels & Lodging

Me: “Hello, this is [Hotel] in [City, State]. My name is [My Name]. How may I direct your call?”

Caller: *with kids screaming in background, on a busy highway, on speaker* “WHAT?! SPEAK UP! I CAN’T HEAR YOU!”

His Logic Has Checked Out

| CO, USA | Hotels & Lodging

(I am working at the front desk at about 10 pm. An older gentleman approaches.)

Me: “How can I help you? ”

Guest: “I want to check out now.”

Me: “Okay, no problem. Why leaving so early?”

Guest: “Oh, I’m still going to be in the room till tomorrow morning.”

Me: “…Then I’m sorry, sir. I can’t check you out tonight, as our system would then tell us your room would be vacant.”

Guest: “But I want to check out now! Not tomorrow morning.”

Me: “I’m sorry, sir, but I can’t do that. See, what room are you in?”

Guest: “Room 000.”

Me: “So, if I check you out now and another person comes in and wants a room, I can say ‘Sure! Room 000 is open.’ You understand?”

Guest: “But I don’t want to do it tomorrow! I want to check out now!”

Me: “I’m sorry, sir, you can’t check out until you’re leaving the hotel.”

Guest: “Well, I can see I’m getting nowhere.” *stomps off talking about how stupid I am*

Coworker: “Maybe we should send another guest to 000 and when he yells at us for THAT tell him we checked him out like he asked.”