Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Failed At The Name Game

| Yakima, WA, USA | Hotels & Lodging

Me: “Thank you for calling the Yakima Hotel. My name is [My Name]. How can I help you?”

Caller: “Yes, I would like to talk to the front desk of your Yakima, Washington location.”

Me: “Yes, this is the front desk. My name is [My Name].”

Caller: “Okay, I need you to transfer me to someone at the front desk.”

Me: “Yes, this is the front desk. My name is [My Name]. How can I help you?”

Caller: “Oh, okay. What’s your name?”

Me: “…”

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Failed At The Name Game

Employees Who Have Spirit

| GA, USA | Hotels & Lodging, Money, Tourists/Travel

(I am a hotel concierge, and a few customers are talking about the prices of late-night ghost tours of the city.)

Customer: “What’s the price of [Tour #1]?”

Me: “That one is [Expensive Price], and it’s inside an air-conditioned trolley that goes through most of downtown.”

Customer: “What’s the price of [Tour #2?]”

Me: “That one’s [Cheap Price], and it’s a walking tour inside of a graveyard. There’s also a tour in a modified hearse that’s [Cheaper Price], and it’s the most economical.”

Customer: “Well, what tour can I get for two dollars?”

(Most of the prices are over twenty dollars, and my mother has a strange way of dealing with customers that try to lowball the prices.)

Me: “For two dollars, I’ll take your family into the bathroom, turn off the lights, and go ‘WoooOOOooooOOO!’ like a ghost.”

Speaking Up Can Get You Down

| USA | Crazy Requests, Family & Kids, Hotels & Lodging

Me: “Hello, this is [Hotel] in [City, State]. My name is [My Name]. How may I direct your call?”

Caller: *with kids screaming in background, on a busy highway, on speaker* “WHAT?! SPEAK UP! I CAN’T HEAR YOU!”