Category: Hotels & Lodging

A good hotel prides itself on providing a decent service to all its guests. But when its guests are our stupid customers, there is very little they can do to remedy the situation except pray they’re fully booked the next time they come around!

Finally Sir(mised) The Situation

| Asheville, NC, USA | Health & Body, Hotels & Lodging

(I am a rather petite woman with a micro pixie; my hair is no longer than an inch. I am holding the doors open for returning guests to our hotel. The uniform I’m wearing is unisex cut, but it is still rather obvious that I’m female. Rounding out the group of guests is an elderly couple with walkers and a somewhat younger-than-them woman making sure they get along all right, probably a daughter. The elderly couple are obviously more focused on walking than me.)

Elderly Gentleman: “Thank you, sir.”

(Neither surprised nor offended, I just giggle and welcome him through the door. The somewhat younger woman behind him STARES at me until she’s passing through the door. It’s actually getting rather creepy and I’m not feeling more uncomfortable than amused.)

Woman: “You know, if you grew it out we’d know the difference.”

Grandson Grandstanding

| Germany | Bad Behavior, Family & Kids, Hotels & Lodging

Caller: “I am ringing on behalf of my grandparents about their booking.”

Me: “Can you give me a booking number, an arrival date, or the name of the guests?”

Caller: “I am the grandson.”

Me: “And what is your grandparents’ name?”

Caller: *aggressive and very loud* “I AM THE GRANDSON OF MY GRANDPARENTS!”

Me: “I am also the grandson of my grandparents, but could you please give me a little bit more information about the booking?”

Caller: *extremely aggressive, shouting really loud* “THE TRIP HAS BEEN PAID FOR AND YOU SHOULD ADAPT TO US!”

Me: “Could you please calm down a bit? I have no idea what this is about.”

Caller: *shouting completely incomprehensibly* “WAWAWAWA!”

Me: “Sir, I have guests standing at reception waiting to check in. I suggest you ring back after you have calmed down.” *click*

The Hangover

| Starkville, MS, USA | Food & Drink, Hotels & Lodging

(I work reception in a hotel. After having a wedding party stay in the hotel overnight, a few members of said party approach me at the front desk.)

Female Patron: “Um, yeah… We can’t find our friend.”

Me: *somewhat taken aback* “You… can’t find him? What room was he staying in?”

Female Patron: “That’s just it. He’s my fiancé and we were sharing a room. He never came back last night after the reception and now we can’t find him.”

Me: “Does he have a cell phone? You could try calling him, see if he answers.”

(It’s determined by the missing patron’s friends that the situation is not necessarily an emergency just yet; they decide to wait a while for their buddy to turn up as they take turns trying to reach him on his cell. But after a few hours of luckless calling and searching, they return to the front.)

Female Patron: “We still can’t find him.

Me: “Let me call my manager.” *calls and explains the situation*

Manager: *on the phone* Oh, I know who you’re talking about. Someone found him passed out drunk in the middle of the third floor hallway last night, wearing nothing but boxer shorts and hugging a pizza box. He was too incoherent to tell us who he was here with or which room he was staying in, so we put him in a vacant room to sleep off the alcohol.”

(I relay the information to the concerned patrons and they go to retrieve their very hungover friend from his temporary room. Upon checkout…)

Drunk Patron: “Hey, has this ever happened before?”

Me: “Not that I can recall, sir.”

Drunk Patron: *grinning* “Awesome! First time for everything!”

Not A Fan Of Your Coldness

| NB, Canada | Bizarre, Extra Stupid, Hotels & Lodging

(A guest approaches the front desk early in the morning to check out. I greet him.)

Me: “Good morning! Checking out, I see; what’s the room number?”

Customer: “It’s room 115.”

Me: “Wonderful, Mr. [Customer], and did you enjoy your stay?”

Customer: “No, I did not, and I think I should be compensated.”

Me: “Oh? I’m so sorry to hear that; what was the problem you had?”

Customer: “There was no heat in the room! I froze all bloody night and barely got any sleep. Why should I have to pay for a room with no heat in February?”

Me: “I’m so sorry to hear that, sir. I will definitely have this taken care of right away. I just need to know exactly what the problem was. Was the heater running but not producing heat? Was the temperature display on the wall not working?”

Customer: “Oh no, everything was working. I just didn’t have heat.”

Me: “I don’t understand. Did you turn on the heat and increase the temperature and it get any warmer?”

Customer: “Oh, I don’t know. I just pressed the button that said fan and a fan came on and it got cold so I went to bed.”

Me: “Okay… were you not able to turn the fan off or to turn the heat on?”

Customer: “I don’t know; I didn’t try.”

Me: “I see. Did you call the front desk to ask for assistance?”

Customer: “NO! I told you, I pressed the button that said fan, the fan came on and it got cold, so I just went to bed.”

Me: “So, let me see if I’ve got this straight. You slept in a room with a fully operational heater, you turned on the fan instead of the heater, made no attempts to correct your own error, and now you want a discount because you were cold.”

Customer: “Well, when you say it like that you make it sound like I’m an idiot.”

I Smell A Rat

| Canberra, ACT, Australia | Crazy Requests, Hotels & Lodging, Pets & Animals

(A guest rings up hotel:)

Guest: “This is a strange request, but is it possible to bring live rats and keep them in the room overnight?”

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