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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

All About The Details

| Montreal, QC, Canada | Holidays, Theme Of The Month

(I work in a call center for a company that offers protections plans online. A lot of customers buy plans for Christmas presents this time of year, and will call us to have the plan transferred from them to the person they’re gifting the item and plan to. This happens during a transfer call.)

Me: “Thank you for calling [Team]. My name is [My Name]! How can I help you today?”

Caller: “Hi, I bought a plan online a few days ago and I wanted it to be switched to my son and his wife, but it’s a Christmas present so I don’t want them to get anything before then.”

Me: “Sure thing! I’ll be glad to help you with that. Just before we get into it though, do you have their name, address, phone number, and email address? I’ll need all of that to transfer the plan.”

Caller: “Did you hear what I said? I don’t want them to get anything.”

Me: “No, I understand. I just want to make sure we’re not wasting your time by getting halfway through the transfer, realize we don’t have all we need, and have to tell you to call back later.”

Caller: “Oh, uh, sure. All right.”

Me: “Great! So which name would you like us to use?”

Caller: “Uh, [Wife’s First Name]… Never mind, I don’t know her last name. [Son’s Full Name].”

Me: “Thanks! And what’s his phone number?”

Caller: “Well, they moved so I don’t have their address. I’ll have to go downstairs to get it.”

Naughty Words On The Naughty List

WI, USA | Holidays, Theme Of The Month

(I work in a specialty toiletry shop. For the holidays we are selling miniature Santa hats for $1. They’re small enough to fit over the lid on a bottle of lotion, shower gel, or fragrance mist. I am ringing up a woman. Her sister, son, and mother are also at the register. The boy, no older than nine, grabs a Santa hat out of the jar.)

Grandmother: “You could put that on your winger-dinger!”

(The daughters are mortified.)

Daughters: “Mother!”

(I laughed hysterically as I finished ringing the one’s order and then rang the grandmother’s order. I will never be able to look at those Santa hats the same again.)

Santa’s Little Helper, Part 2

| Porterville, CA, USA | Holidays, Theme Of The Month

(I am five years old. My mom takes my two little sisters and I to see Santa. When it’s my turn to see him I pull a wrapped mini candy cane out of my sock and hand it to him.)

Santa: *laugh* “Thank you. No one has ever given ME a candy cane before.” *then he handed me a full sized candy cane*

(I’m 28 now and I still haven’t forgotten the Christmas I surprised Santa.)

Related:
Santa’s Little Helper

Full Of Holiday Sneer, Part 2

| England, UK | Holidays, Theme Of The Month

(I am on the till serving customers during the Christmas season, and am just finishing up with a customer.)

Me: *handing the customer his bags* “There you are. Your receipt’s in the bag. I hope you have a lovely day, and a merry Christmas!”

Customer: *sternly* “I don’t celebrate Christmas.”

(The customer then storms out.)

Me: *speechless*

Nearby Coworker: *trying her best not to crack up laughing*

(I’m on my third Christmas working in that store now, and that customer is (luckily) the only one I’ve come across to have that reaction! Even when I’ve occasionally slipped up and wished an obvious Sikh or Muslim a Merry Christmas, they’ve always appreciated the sentiment!)

Related:
Full Of Holiday Sneer

Unhappy Holidays, Part 4

| Tucson, AZ, USA | Holidays, Popular, Theme Of The Month

(I was raised in a household of old Shaman beliefs. While I enjoy certain Christmas decorations and even have a Christmas tree, I always remain neutral in how I speak with customers about this time of year.)

Customer: *cheerfully* “Merry Christmas!”

Me: *smiling* “Happy Holidays!”

Customer: *suddenly angry* “It’s Merry Christmas. Say it!”

Me: *still smiling, looking her dead in the eye* “Happy Holidays.”

Customer: *storms off*

(I always wonder would have happened if I had said “Happy Winter Solstice” instead.)

Related:
Unhappy Holidays, Part 3
Unhappy Holidays, Part 2
Unhappy Holidays

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