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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

No Dress Is Worth This Price

| High Wycombe, England, UK | Holidays, Theme Of The Month

(It’s a few weeks until Christmas. I work for a small concession on the women’s clothing floor in an upmarket department store. A man holding a very large, rather hideous, full-length formal gown stops me.)

Customer: “I don’t know my partner’s size, so if it’s the wrong size, or she doesn’t like it, what can she do? But I don’t want her to know how much I spent.”

Me: “Okay, you can get a gift receipt when you purchase the dress. That way she won’t know how much the dress costs, and she can exchange the dress by herself.”

Customer: “But what if it’s a different price?”

Me: “Either the difference will have to be paid, or she will get a gift card with the rest of the money. Unfortunately, with a gift receipt; we can’t pay cash or put it on a card unless it’s the same card.”

Customer: “But then she will know how much the dress cost…”

Me: “She won’t know the exact price if you have a gift receipt, but if she needs another size, she will probably see the price tag.”

Customer: “But how do I stop her finding out what the price is?”

Me: “If she needs to change it, you could go with her?”

Customer: “But I don’t want to do that. I just don’t want her to find out the price.”

Me: “That’s what the gift receipt is for.”

Customer: “But if she changes it, and it’s a different price, she’ll know?”

(This went on for a while.)

That’s How The Christmas Cookie Crumbles

| San Francisco, CA, USA | Holidays, Theme Of The Month

(I am 16 years old. Several customers can discern my age from my small size and tend to try to intimidate me. Understandably, we are extremely busy during December, and I have just finished an interaction with a disgruntled customer.)

Me: “Hello, sir, how are you today?”

Awesome Customer: “My family and I come in here all of the time, so we feel that you guys are a part of our family, too. We brought you these cookies. Merry Christmas!”

(This was quite possibly the nicest thing anyone had done for our staff this holiday season. Happy Holidays, everyone!)

Gifted With Foresight Of Her Reaction

| Vancouver, BC, Canada | Holidays, Theme Of The Month

(I work in a store that sells things like lotions, body wash, and perfume. Around Christmas, a male customer comes in and asks me for help.)

Customer: “My girlfriend gave me this list of things she wants…”

(He hands me the list and I look it over.)

Me: “Oh, you’re in luck! We just happen to have a gift set that contains two of each of the items on this list, plus a few others, and because it’s on for half price right now, it’ll cost you about the same as it would to just buy these items individually.”

Customer: “Can you show me that?”

(I show him the set, and he looks at it closely.)

Customer: “Hmm… It’s got lip balm in it. I don’t think she’d like that. I’ll just buy the items on the list.”

Me: “Okay. It’s going to cost you about the same, though, for half as much product. Are you okay with that?”

Customer: “Yeah, that’s fine. That’s what she wants.”

Me: “Okay, fair enough.”

(I help him gather up all the items, take him to the till and begin ringing him up. As he watches me scan, he looks back at the gift set.)

Customer: “Wait, what I am doing? I’ll take that set!”

Me: *laughing* “Good idea.”