Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Do Not Face My Wreath

| MA, USA | Holidays, Technology

(I work as a florist. I pick up the phone.)

Customer: “Hi, do you do Christmas wreath repair?”

(The connection is a bit fuzzy and it’s January 22nd, so I’m not sure I heard him right. I ask him to repeat himself, and he does.)

Me: “I’m sorry, do you mean like fake wreaths that need gluing because they’re broken?”

Customer: “No, like… fixing lights on a wreath.”

Me: “Well, we’re a flower shop, so unless you need me to glue together something for you, I can’t do much for you. You could just buy new lights and re-string the wreath.”

Customer: “Re-string? How would I do that? I thought you just had to replace the lights that don’t work.”

Me: *pause* “Right. Either way you want to do it, you’d need to buy lights. Which I don’t sell… because I’m a florist and it’s also January 22nd, so… you could try [Hardware Chain] or online?”

Customer: “But I thought I’d just have to replace the lights.”

Me: “Yes… well… good luck.”

(I hung up quickly.)

Next Christmas Will Look Crazy

| UT, USA | At The Checkout, Crazy Requests, Holidays

(It is about a month after Christmas, all our remaining Christmas ornaments, trees, decorations, etc. are up to 90% off. This woman comes in and pretty much clears us out of what we have remaining. She buys over $2000 of Christmas supplies, and most of it is under a dollar. She came in about three and starts to get rung up at about six.

Woman: “Can you get all of this rung up as quickly as possible? I have somewhere to be in thirty minutes.”

(We ended up having to get all our cashiers ringing her up all at once so she could get out on time, causing everybody else to wait.)

What We’re Going To Do Is Not What You Were Expecting

| NY, USA | Holidays, Liars & Scammers

(We’ve been having issues with a customer who has been bringing in gift-cards for small amounts of money — usually $5-$10 — and claiming that they were supposed to have higher amounts. We let it slide the first time since sometimes mistakes do happen. But it’s become a trend with him and we’re starting to suspect he’s been scamming us. Today is the day after Christmas and it’s the third time he’s coming in claiming that his gift-cards are missing money. He’s just ordered popcorn and drinks for himself and his young daughter.)

Me: “All right, your total is $20.”

(He hands me a gift-card. I scan it and it takes $5 off his orders.)

Me: “So, after that you’ll owe $15.”

Customer: “Then we’re going to have a problem…”

Me: “I’m sorry, why?”

Customer: “That’s a $25 gift-card. See?”

(He presents me what appears to be a printed-out piece of paper with our theater’s name and “$25 Gift Card” printed on it. The sort that come with online-ordered gift-cards.)

Me: “Hmm, let me try it again.”

(I try it twice more. Same result.)

Me: “I’m sorry, sir. The computer says there’s exactly $5 on this card.”

Customer: “Come on! You’re supposed to make the customer happy, right? Make me a happy customer! It’s only $15! And this was a Christmas gift for $25! Just give me my order for free and we’ll call it square… sound good? $15 isn’t a huge loss with the crowds you’re bringing in.”

Me: “Unfortunately sir, I cannot just give you free items. $15 may not be much, but I cannot just give out free items without authorization and have my register short by $15. Do you have any way of verifying how much was on the card? Like a receipt?”

Customer: “Nope. This is a problem, then. And how are we going to resolve it?”

(I flag down a manager who checks the card on another register. Sure enough, EXACTLY $5.)

Manager: *blunt* “There’s $5 on this card. That’s all we can give you towards your order unless you can give us some way to verify that there was supposed to be more on it.”

Customer: “My uncle gave me this gift-card for Christmas. He didn’t give me the receipt. Come on! We don’t hang onto receipts.”

Manager: “Then there’s nothing else we can do. If you can bring in proof to verify your claims, we can give you a refund in the future.”

Customer: “But there’s supposed to be $25 on it! I have a print-out!”

(I’m now 100% sure he’s trying to scam us. I’ve just noticed it was an in-store purchased gift-card. Those don’t come with print-outs like the one he’s presenting, meaning that either he or his “uncle” printed it out themselves.)

Manager: *stern* “There’s nothing more we can do. We can honor the $5 on the card at this time, but that’s it.”

Customer: *very smarmy* “You’re supposed to make the customer happy! Make me a happy customer! What can we do?”

Manager: *VERY stern* “I. Just. Told. You. What. We. Can. Do.”

Customer: “But it’s only $5 off! You don’t even offer gift cards for $5! Who buys a $5 gift-card! So you KNOW that I’m telling the truth.”

Manager: “We do indeed offer $5 gift-cards. So that tells me nothing.”

Customer: “So you’re not going to give me my $25 that I got as a Christmas present?”

Manager: “No!”

(The customer SLAMS his wallet onto the counter and thus thrusts his fist forward about six inches from my manager’s face, flipping him off. I cringe, trying to contain myself from both laughing and from telling him off.)

Manager: *shocked, but still very stern* “Sir, do NOT do that. There are FAMILIES here.”

(The customer mutters a weak apology, pays, and doesn’t say one word. In a last ditch attempt to calm him down, I humor him.)

Me: *handing him his now-empty gift-card* “If you can find a receipt, bring it in.”

Customer: *snatching it from my hand; to his daughter:* “And that’s what you call a lesson in highway-robbery! Let’s get out of here.”

(He wanders away whining and complaining.)

Me: *to a coworker who witnessed the whole thing* “Yeah, says the guy who just tried to scam me and get away with $15 in free merchandise…”

Tis The Season For Unreason, Part 4

| Phoenix, AZ, USA | Crazy Requests, Holidays, Time

(I work at a kitchen and bath store. It’s the day before Christmas Eve and the store is closing at noon. I’m closing the gates to the parking lot as a car pulls up.)

Man: “Open the gate.”

Me: “Sorry, sir, but we have closed until Monday for the holiday.”

Man: “No. We are going on vacation and we need to order faucets, so you are going to let us in.”

Me: “Sorry, but I can’t. Our systems are already shut down, the store is locked, and the alarm system is already on. There will be no business done until Monday.”

Man: “This is ridiculous. Open the gates and let me get what I want.”

Me: “I’m sorry. You will have to come back on Monday.”

Man: “No. I work, unlike what you are doing right now, on Monday.”

Me: “You can call in an order and pay over the phone.”

Man: “That is not acceptable. I demand to speak with your supervisor.”

Me: “They have already left. As I said, the store is closed.”

Man: “I’ll file a complaint.”

Me: “Sir, I’m not even on the clock right now. The store is closed. Everyone has gone home. It’s a holiday. The gate is closed. Come back on Monday.”

Man: “I’ll have your job!”

(He finally drives away and I finish locking the gate and go home. Monday, we get a phone call:)

Me: “Hello, [Store]. My name is [My Name]. How can I help you?”

Man: “I want to file a complaint! Your employee would not let me into the store on Wednesday!”

(I put him on hold and tell my boss. She knows the situation, so I put it on speaker.)

Me: “Can you explain the situation, sir?”

Man: “She locked the gate on me! I asked to be let in, and she refused. She was rude and told me that I was not allowed in!”

Boss: “Can I have your name, sir? And what time was this?”

Man: “Noon.”

Boss: “Sir, the store closed at noon that day.”

Man: “She was rude!”

Boss: “Sir, if she refused you entrance to a closed store, she was doing her job.”

Man: “She should be fired for her attitude!”

Boss: “You want me to fire an employee for telling someone they cannot get into a store when the store was closed?”

Man: “Yes!”

Boss: “Sir, please never call here again. It was a holiday, she did her job, and you are not the center of our universe. You harassed my employee and are now trying to interfere with her well being. Goodbye.”

Man: “I’ll sue!”

Boss: “Try it.”

Related:
Tis The Season For Unreason, Part 3
Tis The Season For Unreason, Part 2
Tis The Season For Unreason

Taking Out The Trashy Customers

| NC, USA | Bad Behavior, Holidays

(Holiday season has just ended; the year is coming to a close. Most of our customers are in the process of returning unwanted Christmas gifts. I’ve been running around the store all day helping in every department while also trying to put out my new stock. I get called to the registers to help with the line when a woman, her mother, and her son all come to my register and mention that they are returning a trashcan because it requires specific bags and they cost too much. The trashcan comes in a box and they’ve wheeled it in on a shopping cart and left it at one end of the registers. I go to grab the return, but when I begin to lift it, a putrid smell nearly overwhelms me and I turn to the coordinator in charge of customer service.)

Me: “[Coordinator], I think this has been used. It smells awful.”

Coordinator: “Hmm? You sure?” *she sniffs the box and steps back, quickly returning to her own customer* “Just take it back. We can mark it out.”

Me: “What? But it’s used—”

Coordinator: “We have to take it back. We always take everything back.”

(At that point, she was not even looking at me and I could see the customer staring at me. I was also aware that our manager was unavailable at the time. I wrote down the information for the return and processed the transaction without a word. All the while, the customer was talking as if I was some pathetic child who’s easily confused but being such a dear. In the end, the trashcan was returned for over $100 and she used it to buy $130 worth of merchandise. When I finished the transaction, my manager had finally returned to customer service and discovered the trashcan. I watched the customer run out the door with her purchases while my manager pulled the trashcan out of its box. It wasn’t just used, but full of trash. He was furious and had to dispose of it. I spent the rest of the day sick.)

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