Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Taking Out The Trashy Customers

| NC, USA | Bad Behavior, Holidays

(Holiday season has just ended; the year is coming to a close. Most of our customers are in the process of returning unwanted Christmas gifts. I’ve been running around the store all day helping in every department while also trying to put out my new stock. I get called to the registers to help with the line when a woman, her mother, and her son all come to my register and mention that they are returning a trashcan because it requires specific bags and they cost too much. The trashcan comes in a box and they’ve wheeled it in on a shopping cart and left it at one end of the registers. I go to grab the return, but when I begin to lift it, a putrid smell nearly overwhelms me and I turn to the coordinator in charge of customer service.)

Me: “[Coordinator], I think this has been used. It smells awful.”

Coordinator: “Hmm? You sure?” *she sniffs the box and steps back, quickly returning to her own customer* “Just take it back. We can mark it out.”

Me: “What? But it’s used—”

Coordinator: “We have to take it back. We always take everything back.”

(At that point, she was not even looking at me and I could see the customer staring at me. I was also aware that our manager was unavailable at the time. I wrote down the information for the return and processed the transaction without a word. All the while, the customer was talking as if I was some pathetic child who’s easily confused but being such a dear. In the end, the trashcan was returned for over $100 and she used it to buy $130 worth of merchandise. When I finished the transaction, my manager had finally returned to customer service and discovered the trashcan. I watched the customer run out the door with her purchases while my manager pulled the trashcan out of its box. It wasn’t just used, but full of trash. He was furious and had to dispose of it. I spent the rest of the day sick.)

The Grinch Who Can’t Accept Checks

, | PA, USA | At The Checkout, Holidays, Money

(It’s Christmas Day, and I work at a pharmacy retail store that is part of a very large chain. We are a 24 hour store, and we don’t close on Christmas, so we’re usually the only place open. Christmas Day sales are mostly batteries and last minute gift cards, and there’s been a steady stream of customers all morning. During a lull, an older woman walks in.)

Woman: “Hello! I would like to purchase six [Store] gift cards, each one for $10.”

Me: “Okay!”

(I grab the gift cards from next to the till, and count them quickly to make sure I have the right amount.)

Woman: “Now, should I make this out to [Store]?”

(At this point, I realize that she’s writing a check, which my register won’t let me accept as payment for gift cards, so I speak up.)

Me: “Oh, unfortunately, I can’t take a check.”

Woman: “Excuse me?”

Me: “Yeah, sorry, it’s a store policy. [Chain Store #1] and [Chain Store #2] don’t either. I can take cash, credit, or debit, but that’s it.”

Woman: “Well, I don’t have a debit card, and I don’t have any cash!”

Me: “I’m sorry, but I still can’t accept a check.”

Woman: “You, young man, have just ruined Christmas!”

(I told my manager about what the customer said, and was known as “The Grinch” for the rest of the holiday season!)

Full Of Christmas Jeer

| Pittsburgh, PA, USA | Holidays, Spouses & Partners

(It’s Christmas Eve and I’m really tired because I had already been at work there from 9:30 at night to 7 that morning (an hour later than I was supposed to stay) and I am back again at 2 that afternoon, so I am running on no sleep and being kind of bitchy to customers.)

Customer: “Can I see that necklace there? What is that, just a geometric shape?”

Me: “It’s a snake. ”

Customer: “Oh, I don’t like snakes and wouldn’t want to get that for me wife since she’s not a fan either. Except for, you know, my snake.”

Me: *begin staring at him with just this look of absolute hatred that screams ‘f*** you’*

Customer: “Okay… so I’ll take the one behind it.”

Unhappy Holidays, Part 7

| OH, USA | Bad Behavior, Holidays

(I’m a busboy at a five-star restaurant in my hometown, during our busy holiday season. As I make a round through the dining room, I see an elderly couple, probably mid-80s, leaving their table. I walk over to see them off before I go to work clearing the table.)

Elderly Man: *starts leaving with his wife*

Me: “You folks have a good evening and a Happy Holidays.”

Elderly Man: “Kid, you know what? Go f*** yourself, all right? We don’t celebrate the holidays, so get off of my back and quit pestering me, you uncultured f***.”

Me: “I’m sorry, sir. You have a good evening.”

Elderly Man: “There he goes again! [Wife], tell this kid to shut the f*** up! I didn’t repel Nazis to come home to this bigotry!”

Elderly Woman: “[Man], please go to the car and stop making a scene!”

(At this point the restaurant is quiet and all eyes on us, including my managers’.)

Elderly Woman: “I’m so sorry about him. Here, for the trouble.”

(She hands me a $20 tip for dealing with the man’s poor attitude. She was so sweet that we gave her a $50 certificate to our restaurant.)

Related:
Unhappy Holidays, Part 6
Unhappy Holidays, Part 5
Unhappy Holidays, Part 4

The Family Business Is None Of Yours, Part 2

| FL, USA | Holidays, Liars & Scammers

(I work in a semi-fancy family-owned Italian restaurant. There is Michael Sr., who is elderly, Michael Jr., who took over the business, and Amanda, the daughter. I get a table of four in…)

Me: “Hi, my name is Sarah. Can I get you started with some Christmas Ales?”

Customer: “I’m Michael’s brother, and I always get a family discount here.”

Me: *playing along* “Okay, Michael Jr., right? So Michael Sr. is your father?”

Customer: “Yeah.”

Me: “So you must be Dan.”

Customer: “Yep, that’s me. And I always get a family discount.”

Me: “You know, I’m really glad you’re here. What is your sister’s name? I can never remember, and I don’t want to be rude and ask her.”

Customer: *suddenly defensive* “Why do you need to know?”

Me: “Because it’s a family business, and she’s part of the family, and she comes around sometimes, and I should really know her name.”

Customer: “Well, ask someone else.”

Me: *politely* “You can’t tell me your sister’s name?”

Customer: “It’s… Stephanie.”

Me: *smiling* “Wrong. It’s Amanda. And Michael doesn’t have a brother named Dan. Nice try. How ’bout those Christmas Ales?”

(The cheapskates ordered water, and I went in the back and, thankfully, Michael was in that day, so I told him and my manager about it. I even informed them that I got condescending, and I apologized for any backlash it might cause them. They just laughed and told me ‘good job.’ Then I went to deliver their drinks, and they had left.)

Related:
The Family Business Is None Of Yours

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