Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

No Dress Is Worth This Price

| High Wycombe, England, UK | Holidays, Theme Of The Month

(It’s a few weeks until Christmas. I work for a small concession on the women’s clothing floor in an upmarket department store. A man holding a very large, rather hideous, full-length formal gown stops me.)

Customer: “I don’t know my partner’s size, so if it’s the wrong size, or she doesn’t like it, what can she do? But I don’t want her to know how much I spent.”

Me: “Okay, you can get a gift receipt when you purchase the dress. That way she won’t know how much the dress costs, and she can exchange the dress by herself.”

Customer: “But what if it’s a different price?”

Me: “Either the difference will have to be paid, or she will get a gift card with the rest of the money. Unfortunately, with a gift receipt; we can’t pay cash or put it on a card unless it’s the same card.”

Customer: “But then she will know how much the dress cost…”

Me: “She won’t know the exact price if you have a gift receipt, but if she needs another size, she will probably see the price tag.”

Customer: “But how do I stop her finding out what the price is?”

Me: “If she needs to change it, you could go with her?”

Customer: “But I don’t want to do that. I just don’t want her to find out the price.”

Me: “That’s what the gift receipt is for.”

Customer: “But if she changes it, and it’s a different price, she’ll know?”

(This went on for a while.)

That’s How The Christmas Cookie Crumbles

| San Francisco, CA, USA | Holidays, Theme Of The Month

(I am 16 years old. Several customers can discern my age from my small size and tend to try to intimidate me. Understandably, we are extremely busy during December, and I have just finished an interaction with a disgruntled customer.)

Me: “Hello, sir, how are you today?”

Awesome Customer: “My family and I come in here all of the time, so we feel that you guys are a part of our family, too. We brought you these cookies. Merry Christmas!”

(This was quite possibly the nicest thing anyone had done for our staff this holiday season. Happy Holidays, everyone!)

Gifted With Foresight Of Her Reaction

| Vancouver, BC, Canada | Holidays, Theme Of The Month

(I work in a store that sells things like lotions, body wash, and perfume. Around Christmas, a male customer comes in and asks me for help.)

Customer: “My girlfriend gave me this list of things she wants…”

(He hands me the list and I look it over.)

Me: “Oh, you’re in luck! We just happen to have a gift set that contains two of each of the items on this list, plus a few others, and because it’s on for half price right now, it’ll cost you about the same as it would to just buy these items individually.”

Customer: “Can you show me that?”

(I show him the set, and he looks at it closely.)

Customer: “Hmm… It’s got lip balm in it. I don’t think she’d like that. I’ll just buy the items on the list.”

Me: “Okay. It’s going to cost you about the same, though, for half as much product. Are you okay with that?”

Customer: “Yeah, that’s fine. That’s what she wants.”

Me: “Okay, fair enough.”

(I help him gather up all the items, take him to the till and begin ringing him up. As he watches me scan, he looks back at the gift set.)

Customer: “Wait, what I am doing? I’ll take that set!”

Me: *laughing* “Good idea.”

Likes Dem Apples Very Much

| Cedar Rapids, IA, USA | Holidays, Theme Of The Month

(I work in a Midwest grocery store chain, known for helpful smiles. One of our regulars, a single mother of four, has come to my register with a large amount of groceries.)

Me: “Hello, how are you doing today?”

Regular: “Oh, we’re good. Celebrating [Youngest Son]’s birthday tomorrow.”

Me: “Oh, is that what this awesome birthday cake is for?”

(She nods, then chats idly with the young man in line behind her, who is a college student. After loading everything onto the belt, she looks at her oldest son and gives him her EBT card, as well as some cash while she runs to check on something. After she’s left the register, the man behind her speaks up.)

Male Customer: *to me* “Miss? I’d like to cover these folk’s groceries today.”

(I pause, as this has never happened before.)

Me: “I’m sorry; can you repeat that, sir?”

Customer: “I’d like to get this family’s groceries for them today. But on the down low. Anonymously, you know?”

(I nod, and he turns to the children.)

Customer: “Hey, don’t tell your mom, okay? I’m gonna cover your groceries for you today. Merry Christmas!”

(All four children are rather shocked, as am I, as the bill continues to grow larger. Once I ring everything up, I give him the total.)

Me: “All right. Well, sir, since you said you were going to cover it, it’s going to be $85 and change today.”

Customer: *nods, then adds his bag of apples before turning to the oldest child* “Here, I heard you say you wanted some apples, but your mom said you couldn’t get them today.”

(I add them to the total, and he slides his card only moments before the mother returns. This has all happened in less than two minutes.)

Me: “All right, here’s your receipt, ma’am, and have a Merry Christmas. And have a Happy Birthday, [Youngest Son].”

(My regular nods, smiles, glances between me and the male customer for a moment, then her children, then walks off. I start to ring up the male customer’s groceries, telling him how kind and generous I think he’s been when the mother comes back.)

Regular: “Wait, what just happened?”

Customer: *explains to the mother, whose eyes get wider as he speaks* “So, have a Merry Christmas, miss, and tell your son I said Happy Birthday.”

Regular: “Seriously? I mean, you really did that?”

(Customer nods.)

Regular: “Oh, my lord. Thank you. You don’t know what this means to my family. Thank you so much, and Merry Christmas to you, too!”

(She heads back to her children, on the verge of tears as she slowly walks out the door, shaking her head in amazement.)

Me: “Sir, I don’t think I’ve ever seen such a kind thing in my life. Can I just say how amazing that was, and what a generous person you are?”

Customer: “Hey, it’s Christmas time. I’ve got the cash, and if I can help someone out, then I’ll do it. Those smiles lit up my day.” *pauses, then chuckles* “Of course, now I’ll have to get more apples. But that’s another day’s concern!”

More Than A Touch Of Obnoxiousness

| GA, USA | Holidays, Theme Of The Month

(It’s near to closing time, and I’m at the front counter alone while my coworker takes a bathroom break. A woman comes in with a man, presumably her boyfriend; she goes upstairs while the man browses near the desk. I hear a guitar-like sound and look up to see that the man is strumming on a homemade banjo-like instrument which is labeled, ‘PLEASE DO NOT PLAY.’)

Me: “Sir, please don’t touch that.”

Man: *politely* “I’m sorry. I thought it was for sale.”

Me: “It is, but the dealer put that sign on it because it’s really fragile.”

Man: “Okay. Sorry.”

(The man wanders off upstairs. My coworker returns, and I gather up the paperwork to do the end-of-day report in the office. As I head back, the woman comes stomping down the stairs with the man behind her. She brandishes a small glass lamp.)

Woman: *angrily* “I TOUCHED this, but since I’m BUYING it, I guess it’s okay, right?”

Me: *stunned* “Ma’am, we don’t mind at all, but sometimes dealers put signs on more delicate or expensive items to help prevent accidents. I’m sorry.”

(The lady proceeds to the counter. I put the paperwork in the office and return to the front, sensing that the customer will be trouble. Sure enough, the woman is muttering under her breath and glaring. I help my coworker wrap the lamp and give it to the woman. She and the man make their way toward the door. My coworker, who is a sweet elderly lady and perfectly polite, notices that the customer has left her receipt crumpled on the counter.)

Coworker: “Ma’am, you forgot your receipt!”

Woman: *whirls to face us* “No, I don’t WANT it. You can put it in the TRASH, along with that piece of s*** over there!” *points at the instrument*

Me: “…Have a wonderful day. And a Merry Christmas.”

Woman: “Yeah, yeah, you too!” *leaves*

(The man never said a word!)