Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Driving This Return Backwards

| Oshawa, ON, Canada | Holidays

(It’s a couple of days after Christmas and we’re getting a lot of items returned to our store. A man comes up to me holding a small car – only a few centimetres long – and a remote control.)

Man: “Hi, my kids got this for Christmas, but it doesn’t work – it only drives backwards. Can I switch it out for another one?”

Me: “Of course! Right this way.”

(I take him to our section of remote controlled toys. We sell a few cars that are the same size as the one he’s carrying and I start looking at these, picking them up to identify which one he has.)

Man: “No, it was a car from this.”

(To my surprise, he points to a large set which includes tracks, two cars, and two controls, which goes for $120. My eyes widen.)

Me: “Sir, I’m sorry, but you’ll have to bring the entire toy in to exchange.”

Man: “What? But why?”

Me: “Because it was sold as one unit, sir; it needs to be returned as one unit.”

Man: “But it’s just the car that doesn’t work.”

Me: “I’m sorry; we need the whole thing to return it.”

Man: “Can’t you just open this box and give me one of the cars from it?”

Me: “No, sir, I cannot. You’ll have to return the entire set to exchange for a new one.”

(He walked off looking annoyed that he couldn’t just get the car itself. I laughed about it with my coworkers afterwards.)

Refunder Blunder: Christmas Gift Special

| ON, Canada | At The Checkout, Crazy Requests, Holidays, Money

Customer: “Can I return this item without a receipt? It was a Christmas gift and I don’t want it.”

Me: “You can, but it’ll ring up at the lowest price it’s been over the last 90 days, and I know that was on sale a few weeks ago, so you’ll be getting that sale price back for it.”

Customer: “But I’m pretty sure he paid full price for it. It’s not my fault your store doesn’t issue gift receipts.”

Me: “We still issue regular receipts, and we let people go past the regular 30 day return policy if it was a Christmas gift.”

Customer: “Yeah, but I don’t have the receipt, so why can’t you give me the full price for it?”

Me: “Because that’s how our system works. Without a receipt, it comes up at the lowest price it’s been sold at, whether it was from a sale or a price match to a different store.”

Customer: “This is ridiculous! I don’t want it!”

Me: “Can you ask the person who gave it to you for the receipt?”

Customer: “No!”

Me: “Then that’s all we can do.”

Customer: “This is so STUPID! I’m going somewhere else to take it back.”

Me: *to myself* “And that’s why return policies are a thing.”

Has Some Holiday Baggage

| New Zealand | Holidays

(It is my second week at my first ever job at a cosmetics and body products store. It is a few days before Christmas, and we are running out of carrier bags. Our manager has told us only to give people a bag if they desperately need it, as we won’t be getting any more in until after Christmas. A customer comes up to the till with only one shower gel, also holding a massive bag from another store.)

Me: “Hi! Is this all today?”

(The customer grunts. I begin to put through the sale.)

Me: “Do you have a loyalty card with us?”

Customer: *grunts and throws a card onto the counter*

Me: “Now, we’re running very low on bags at the moment, so would your shower gel be all right to go in your other bag?”

Customer: “WHAT?!” *slams hand down onto the counter* “This was going to be a gift, but I guess that’s ruined now! I’ll have to go and BUY some wrapping paper!”

Me: *shocked* “I’m sorry; I can give you a bag if you need.”

Customer: “No, I wouldn’t want to waste your time! And I will be talking to your manager about this!”

(She snatched the shower gel and stormed over to my manager at the gift wrapping station. As it was only my second week, this was the first time a customer had shouted at me and I was terrified I had done something wrong. Luckily, my manager came over after she’d left and reassured me I’d done nothing wrong. She also told me that she was a regular difficult customer and seemed always find something to complain about!)

Putting Them In A Dark (Fruit Cake) Mood

| IL, USA | Crazy Requests, Holidays

(I work in a large department store. It is it December 26th and in addition to being very busy, we’ve also had three employees call off, so I’ve been helping with the rush in the candy department. The following exchange happens after a customer asks me about a product she asked on Christmas Eve to be held for her.)

Customer: *quietly spoken in an otherwise loud setting, making it somewhat difficult to hear but I am able to roughly make out what she’s saying* “I was here on Christmas Eve and asked someone to hold something for me and he said he would. I had to get the money and said I would be coming back for it.”

Me: “Okay, what did you ask him to hold?”

Customer: “It’s a dark fruit cake; it’s for my friend and we like the dark fruit cake so it doesn’t matter if it’s on sale or not or if it’s a full or half fruit cake. We like the dark fruit cake and he said he’d hold for me; I just had to get the cash and said I would be coming back.”

Me: *after I am finally able to say something after the unnecessary information* “Okay, well, let me go look around at the counters and see if we have it anywhere for you.” *after I get back from checking all the counters* “I’m afraid it’s not any of the counters; let me take to you where the fruit cakes are located.”

(I take the customer to the table where the remaining fruit cakes are located. Being holiday product, it’s 75% off and many people have bought the discounted product so there’s not much left. They are all light fruit cake boxes. The customer sees this and immediately starts yelling at me.)

Customer: “I DON’T LIKE THE LIGHT FRUIT CAKE! I LIKE THE DARK FRUIT CAKE! I WANT THE DARK FRUIT CAKE! HE SAID HE’D HOLD IT! I SAID I JUST HAD TO GET THE CASH AND I’D BE BACK AND HE SAID HE’D HOLD IT! GO TO H***!”

(At this point, my (seasonal) coworker comes over and asks me if she’d like me to help out and look behind the counter as well to which I nod yes.)

Me: *to customer* “I’m very sorry that this happened, ma’am.”

(My coworker goes to look and the customer follows her. I’m still by the fruit cake table. As the customer walks away, another customer, who heard the whole thing, comes up to me.)

Nice Customer: “Are you okay?”

Me: “Yes, thank you.I’ve had worse.”

(After the nice customer walks away, I use the phone so I can report the original customer to security off the premises. I’m about to make the phone call when my manager walks up.)

Manager: *handing me a money pouch, full of change* “This all we have in the store.”

Me: “Thanks. There’s an unruly customer in candy who told me ‘go to h***’ so I’m calling security.”

Manager: *before she leaves to go see what the customer looks like* “Do it.” *comes back and says to my coworker in wine* “Go check it out; she makes me look nice!”

(Ah, gotta love the holidays and the crazies they bring.)

Do Not Face My Wreath

| MA, USA | Holidays, Technology

(I work as a florist. I pick up the phone.)

Customer: “Hi, do you do Christmas wreath repair?”

(The connection is a bit fuzzy and it’s January 22nd, so I’m not sure I heard him right. I ask him to repeat himself, and he does.)

Me: “I’m sorry, do you mean like fake wreaths that need gluing because they’re broken?”

Customer: “No, like… fixing lights on a wreath.”

Me: “Well, we’re a flower shop, so unless you need me to glue together something for you, I can’t do much for you. You could just buy new lights and re-string the wreath.”

Customer: “Re-string? How would I do that? I thought you just had to replace the lights that don’t work.”

Me: *pause* “Right. Either way you want to do it, you’d need to buy lights. Which I don’t sell… because I’m a florist and it’s also January 22nd, so… you could try [Hardware Chain] or online?”

Customer: “But I thought I’d just have to replace the lights.”

Me: “Yes… well… good luck.”

(I hung up quickly.)

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