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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

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An A-Moose-ing Interaction

| Gatineau, QC, Canada | Bizarre, Holidays, Pets & Animals

(It is Halloween. My father and I want to get new licenses for the family car he is giving me. My father is wearing a moose costume and the lady at the desk is dressed as a devil. I do not wear a costume.)

Lady: “Hello, how can I help you today?”

Father: “Hi, we would like to get new plates for her.”

Lady: “Very well. *to me* “Here are the forms to fill.” *to my father* “Are you a moose or a deer?”

Father: “Wait, let me check…” *he places his hands around his mouth in a cup position* “MOOOOOOOOOOOOO!”

(The lady, I, and the whole waiting area where people are sitting, have eyes wide open and dropped jaws.)

Father: “Yep, I believe I am a moose!”

Supervisor: *coming over* “[Lady], is everything okay?”

Lady: *cracking up laughing* “I believe a moose sang me a love song.”

Supervisor: “Did you moose-sing back to him?”

Me: *face-palm*

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The Worst Cookies In London

| Nashville, TN, USA | Food & Drink, Holidays

(It’s the Sunday before Halloween. As our store hours are shorter on Sundays, the store owners have allowed all the employees to dress up in costume and play PG movies on the television in the dining area. My best friend and I are dressed up as Sarah Williams and Jareth the Goblin King from the 1986 film Labyrinth. About twenty minutes into the film, I’m approached by a customer and her friend. She glances at the movie, sizes up my Jareth costume, and immediately breaks out into song:)

Customer: “You remind me of the babe!”

Me: *elated* “What babe?”

Customer: “The babe with the power!”

Me: “What power?”

Customer: “The power of Voodoo!”

Me: “Who do?”

Customer: “You do!”

Me: “Do what?”

Customer: “Remind me of the babe!”

Me: *laughing* “That just made my day! You’re definitely my favorite customer! Would you like a free cookie?”

Customer: *still smiling* “Chocolate chip, please!”

Customer’s Friend: “I don’t get it…”

Coworker: “It’s from the movie we have playing.” *she gestures at the TV*

Customer’s Friend: *pointing at our coworker in the back, who works in production* “Is she from the movie, too…?”

Me: “No, she’s dressed up as Mrs. Lovette from ‘Sweeney Todd’.”

Customer: *chuckles* “I hope she didn’t bake my cookie…”

Customer’s Friend: *still confused* “Who…?”

Me: “She… bakes people into pies.”

Customer’s Friend: *horrified* “And you’re letting her work in the BACK?!”

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They All Come Out On Halloween

| Port St Lucie, FL, USA | Bad Behavior, Food & Drink, Holidays

(It is seven am, Halloween morning, during the start of our breakfast rush. We park two cars, one for a large order and one for two hash browns.)

Employee: *comes back inside after bringing the two bags out to the cars* “I think you guys handed me the wrong order. The woman gave me a receipt for a large order but the man said he didn’t have two hash browns either. The man stuck the bag with the big order between his legs. I asked for the receipt and food but he wouldn’t give me either.”

Man: *on cue* “I want my f****** food! I got the wrong order!”

Employee: “I was trying to get the receipt, sir, but can we get the bag back?”

Man: *in a smug tone* “Oh, bite me.”

Me: “Okay, sir; just let me see your receipt and I will gladly get it to you.”

Man: “I JUST WANT MY F****** FOOD!”

Me: “I understand, sir. I can go ahead and print the receipt for you if you’d like. Just let me know what items you had and I can get it for you.”

Man: “Are you f****** kidding me? JUST GIVE ME MY FOOD!”

Me: “Sir, I will. I just need to know what you had so I can get it for you.”

Man: “This is f****** stupid. You won’t give me my food!” *stomps out of the store, never bringing the bag with the wrong order back*

Woman: *comes inside* “I’ve been waiting for my order for a while now.”

Me: *utterly perplexed* “I… I believe that man just left with your food. But don’t worry, ma’am, I’ve got it for you.”

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Black Friday Is A Completely Different Horror Story

| CA, USA | Holidays

(I am working on Halloween which happens to be on a Friday this year.)

Me: “Here you go, sir! Any exciting plans for Halloween?”

Customer: “Well, the family is going to several parties tonight so I need my coffee so I can stay up late.”

Me: “At least Halloween is on a Friday this year; that means everyone can crash tomorrow!”

Customer: “But what happens to Black Friday when Halloween is on a Friday?”

Me: “What do you mean?”

Customer: “I haven’t seen any advertisements for Black Friday this year! It’s like they forgot all about it because Halloween is on a Friday!”

Me: “Black Friday is on the Friday after Thanksgiving… not Halloween.”

Customer: “So it’s not after Halloween?”

Me: “No…”

Customer: “Oh, okay, have a nice day!”

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This Trick Works A Treat

| Lynnwood, WA, USA | Holidays

(I work at a large retail store. After Halloween, Halloween decor, costumes, and candies are marked down, decor at 50% and candy at 30% respectively. I have stayed late to cover for a call out.)

Me: “Hey, did you find everything all right?”

Customer: “Yes, perfectly.”

(I proceed to ring up the items in the basket all of which are Halloween markdowns.)

Me: “Okay that will be $19.67.”

Customer: “Wait, those LED trees were supposed to be 50% off at the register.”

(I look and the original price is thirteen dollars and they are marked down in the system to $6.50.)

Me: “Yes. They are 50% off.”

Customer: “No! they were supposed to be 50% off at the register!”

Me: “Well, it is 50% off.”

Customer: “If they aren’t 50% at the register then we don’t want them.”

(Trying not to roll my eyes I void the items and put them in the go back bin.)

Me: “Okay, the total is 12 dollars.”

Customer: “The candy was 30% off at the register!”

(I look at the line growing behind them and price check every candy and find that yes, they all are 30% off. I offer to give them a dollar off just to get them out of my hair and they refuse, wanting the 30% off, so I call my manager.)

Manager: “Hey, what’s the problem?”

(They explain the issue and like me she checks and finds everything in order.)

Customer: “But it’s 30% off at the register.”

Manager: *sounding more than a little annoyed at this point* “If I give you five dollars off then would you be happy?”

Customer: “Hmmm, I guess.”

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