Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Scheduling Some Disappointment

, , , | Crazy Requests, Holidays

(I am hired at a photo studio for the holiday season. It takes me a week to lose patience with walk-ins and people who can’t grasp basic computer and camera information. Of course, I still have a customer service voice and a happy smile, and do my best to make everyone’s visit short, sweet, and to the point. And then Christmas Eve happens:)

Customer: *on phone* “I was wondering if you had an appointment available for later today?”

Me: “Unfortunately, I’m not allowed to make same-day appointments today, due to our shortened hours. I can make you an appointment for Saturday, though. Would that work?”

Customer: “No, no. I need pictures for Christmas cards.”

Me: *trying not to make fun of this woman’s procrastination skills* “Unfortunately, that won’t be possible today. You can come in and have pictures done at a later date.”

Customer: “You’re sure there’s nothing available?”

Me: “Like I said, we’re very busy and I’m not allowed to make same day appointments.”

Customer: *huffs and hangs up*

(Later that day I see a well-dressed woman and her two children come in and assume she’s our two o’clock.)

Me: “What can I do for you today?”

Customer: “I want to get our Christmas pictures done.”

Me: “Can I get your phone number?” *we use phone numbers to separate accounts in our system*

Customer: “[Number].”

Me: “Are you a new client with us?”

Customer: “Yes, I spoke to a girl over the phone and she said I could come on in.”

Me: *looks at the number, and checks the call list* “Ma’am, I’m the only one who’s been answering phones this last hour, and I distinctly remember telling you that we were not taking same-day appointments.”

Customer: “But this is a walk-in.”

Me: “Which we definitely cannot take.”

Customer: “But the coupon expires tomorrow.”

Me: “Then you should have made an appointment in advance like all of the others who are stuck here on Christmas Eve. Now, would you like to make an appointment for a later date, or are you going to move over so I can check in someone who made an appointment two weeks ago?”

Customer: *starts going on about how terrible I am while her children try to shush her*

(I moved over to the other register and got the two o’clock checked in. Another customer convinced her to leave by yelling rudely at her.)

Never Too Late For Some Holiday Jeer

| Mississauga, ON, Canada | At The Checkout, Crazy Requests, Holidays

(I work at a large popular chain of grocery stores as a cashier. It is Christmas Eve and the store is closing at 6:00. By this point it is 6:15 and due to a huge lack of information on the supervisor’s part, there is still a long line of customers at my register. I am in full cashier mode and cashing at the speed of light in hopes of getting out by 6:30. A lady who is next in line walks up to my till.)

Me: “Hi, how are you?”

Customer: “I’m fine. Busy in here, isn’t it?”

Me: “Sure is!”

(I chuckle and begin to expertly ring her up. I am not only ringing through her groceries but am also putting them in bags for her while she idly fumbles in the purse. I reach her Christmas decorations and she begins to talk.)

Customer: “Oh, I really needed these. I was so happy you guys were still open!” *goes on for a little while*

(I’m not entirely ignoring here but am focused on my work and nodding and smiling when appropriate, by now her transaction is done and it has been all of 90 seconds. I wait for her to pay, wish her Merry Christmas, hand her her receipt and press the conveyor pedal to move her groceries down to the end as I begin to cash the next customer.)

Customer: “Excuse me, what are you doing?”

Me: “Sorry, did I miss something?”

Customer: “You are moving so quickly you did not even stop to look me in the eyes and wish me a genuine Merry Christmas; this is the worst customer service I have ever received!”

Me: *blinks*

(I moved on to the next customer.)

Won’t Even Try To Un-butter You Up

| Santa Monica, CA, USA | At The Checkout, Bad Behavior, Holidays, Movies & TV

(I’m working concessions on Christmas Day and due to the release of about four new movies, we have four registers open with long lines on all of them. A woman and her daughter come up to my register.)

Me: “Hi. What can I get for you?”

Guest #1: *not looking at me and rambling rudely* “[Candy] and two water bottles.”

Me: *handing her what she ordered* “Here you go. Anything else?”

Guest #1: “No!”

Me: “Okay. So, [Candy] and two water bottles… Your total will be $12.27.”

Guest #1: *throws credit card on counter* “Here!”

Me: “Okay. Here’s your receipt. Enjoy your movie!”

(Guest #1 moves over to the side without taking her receipt and I start processing Guest #2’s order.)

Guest #2: “Hi! I’ll have a small popcorn and a sm–”

Guest #1: “Unbuttered popcorn!”

Guest #2: “–small diet [Soda].”

Me: *thinking the two guests are together and handing Guest #2 his order* “Okay. Your total is $11.23*

(I notice Guest #1 didn’t leave with the other guest and put it all together.)

Me: “Hi. Did you want a small popcorn?”

Guest #1: “ARE YOU SERIOUS?! I’VE BEEN WAITING FOR IT THIS WHOLE TIME!”

Me: “Well, I didn’t charge you for a popcorn. I can show you the receipt right here. If you want one I’m going to have to charge you for it.”

Guest #1: “THIS IS BULL-S***! I SHOULD BE GETTING THIS FOR FREE BECAUSE THIS IS YOUR FAULT! IF YOU DIDN’T HAVE SUCH A LONG LINE, I WOULD BE COMPLAINING TO YOUR MANAGER SO I GET A FREE POPCORN! THIS IS HORRIBLE CUSTOMER SERVICE! HERE!” *throwing her card at me*

Me: *bringing popcorn and swiping card dramatically* “That’ll be $6.09. Enjoy!”

Coworker: “D***… What a b****.”

Coming From Bad Stock

| Christchurch, New Zealand | Bad Behavior, Holidays

(A woman comes in with a sale catalogue that ended two days ago and asks for an extremely popular item we only get in at Christmas, Easter, and Father’s Day, and only stock a limited amount of. We obviously are completely sold out of it country wide. It also states in the now-finished catalogue in her hand ‘store stock only!’ When informed that we do not have them (I didn’t even bother pointing out the ended sale at that point) she demands a rain check and when told “sorry, we can’t do a rain check on that item,” becomes enraged and starts bleating on about legislation and that under this act we have to do a rain check. Then comes the inevitable demand for the manager, who happened to be looking up a part beside me.)

Manager: *politely* “That would be me. First of all, if you want to argue legislation you may want the correct act. Secondly, that item is store stock only. When it’s gone, it’s gone. We can’t order it in. We get sent it the next time head office decides to put it on sale which will be Easter. And thirdly, even if I could order it in, that sale ended on the 22nd. It is now the 24th so it is now back up to full price at $69.99.”

Woman: *glaring* “Well, this is completely f****** pointless!” *stalks toward the door*

Manager: *calling after her* “Yes, it is. Enjoy the rest of your day and have a very merry Christmas!”

(His customer and I could only look at each other and laugh.)

She Prefers A Male For Her Mail

| TX, USA | Bad Behavior, Holidays

(I have worked at another location for many years, but am on my first day at this particular location, a notoriously rich part of town. It is Christmas and we are loaded down with customers. The other workers are taking addresses and boxing things up. I am helping other customers but not using the machines to process orders. An older and very well-dressed lady comes in and stands at the end of the counter. I go and ask:)

Me: “Good afternoon; can I help you with something?”

(She looks down her nose at me, literally, and says:)

Lady: “Who are you?”

Me: “I am helping these guys for Christmas. As you can see, they are very busy; is there something I can help you with?”

Lady: “Where are you from?”

Me: “From [Another Part of the City]. I worked down there at the sister store to this. Is there something you need?”

Lady: “I prefer the gentlemen to help me.”

(There are probably six people in each line and the “gentlemen” are swamped. There are packages to be wrapped, and boxes and packing labels everywhere.)

Me: “They are so busy they won’t be able to get to you for quite a few minutes; are you sure I can’t do anything for you?”

Lady: “I prefer the gentlemen to help me.”

(All this happens while I am going back and forth moving boxes, and the mail carriers have just come in for the PO boxes we have. There’s a ton, plus more boxes to go into the mail room. The woman is in the way; there is only so much room here. She is obviously irritated at being asked, by the not so refined USPS guy, to “Move it, lady.” She forces her way down the counter and is in the way of just about every person in the shop.)

Lady: “Ahem!”

(No one notices her. I come back around again, now going to do the mail, putting it in all the PO boxes, and putting in notices if they have packages to be picked up.)

Me: “Ma’am, are you SURE I can’t do anything for you?”

Lady: “I prefer the GENTLEMEN to help me.”

Me: “Okay.”

(I do finally get a chance to tell the guys that she is waiting for them, which at this point they are acutely aware, but she’s always a bit nasty so they let her wait a bit more. The store quiets down at last and I am still in the mail room.)

Lady: *to the gentlemen* “Well, FINALLY! I know you were busy but you saw me here minutes ago and you should’ve asked me what I wanted!”

Guy: “I’m so sorry, but these Christmas rushes, you get into a groove and you can’t stop. [My Name] could’ve helped you; she’s from the other store.”

Lady: “I prefer you gentlemen helping me.”

Guy: “Yes, ma’am, what can I do for you today?”

Lady: “Please check my mail.”

(We all look at each other.)

Me: *in the mail room about eight feet away**snort*

Guy: “Hey, [My Name], Does Mrs. [Lady] have any mail?”

Me: “No!”

Guy: “There ya go”

Lady: “Well, I never!” *she turns and glares at me and stomps out*

Us: “Oh, my god! What a horrid woman!”

(She came back in almost daily, of course, to check her mail and do little business. I never waited on her or even acknowledged her presence again. But she did bring in a tin of cookies, for “Everyone.”)

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