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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

They’re Slippery Costumes To Get

| Aurora, CO, USA | Holidays

(Earlier in the day on Halloween:)

Caller: “Do you have any banana suits?”

Coworker: “Yes, ma’am, we have one left.”

Caller: “Can you hold it for me?”

Coworker: “No, not unless you buy it over the phone.”

Caller: “No, it’s fine. I’ll be there soon.”

(Later, I had just sold the last banana suit.)

Customer: “I called a bit ago about a banana suit.”

Me: “I’m very sorry we just sold our last one.”

Customer: “You guys said you had a banana suit. You should have held it for me.”

Me: “I’m sorry, we’re not allowed to hold costumes unless you buy them over the phone. Is there a different costume I can get you?”

Customer: “I didn’t think I’d need to! I’m not leaving here ’til I get a banana suit!”

Me: “Then you’re not leaving until next Halloween.”

(At this point I just walk away, and my manager gave me a fist bump.)

Unable To Remotely Fix The Problem

| TX, USA | Bizarre, Holidays, Technology

(I work in a call center that provides technical support for residential phone, tv, and Internet.)

Me: “Thank you for calling [Company]. My name is [Name]. How can I help you today?”

Caller: “I’m watching Spike and they have been playing the same program for over four days now.”

(I proceed to pull up customer’s account and verify basic information.)

Me: “I apologize sir. Programming is determined by the network. In order to view a different program, the channel needs to be changed on your set-top box.”

Caller: “I’m bedridden and I don’t have the remote by me.”

Me: “I’m sorry sir. I am not able to change the channel for you. I can only reboot your set-top box which would turn it off completely.”

Caller: *begins to vent about how I’m not fixing his issue*

Me: “I apologize that this is not something I can ‘fix’ sir. I can not make Spike show a different program. It is their prerogative to play a marathon of Cops for five days sir. This can be ‘corrected’ by changing the channel from your remote.”

Caller: “Thanks for nothing.” *click*

(I went home and saw that the ‘Cops’ marathon didn’t end until five pm that evening. This was January 5th and it started on New Years Day.)

That’s The Way The Cookie Slices

| Ottawa, ON, Canada | Awesome Customers, Food & Drink, Holidays

(My family runs a small pizza place. A nearby family has been regular customers for about ten years now. The phone rings Christmas Eve.)

Me: “[Pizza Place], how can I help you?”

Regular Customer: “Oh, sorry, I entered the wrong code on speed dial. Have a nice night.”

(Five minutes later, she shows up with a plate of cookies! The phone call had been a ruse to confirm we were open that day.)

Regular Customer: “You always give us such great food. We thought we’d mix it up a bit.”