Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Christmas Twine, Mistletoe, And Whine

| UK | Holidays, Theme Of The Month

(It’s Christmas Eve. The phone rings and I answer it.)

Customer: “Hello, I saw in your catalogue that you sell cooking twine.”

Me: “Yes, we do sell cooking twine.”

Customer: “I need to order some; I need it for tomorrow.”

Me: “I would be happy to reserve you some and you can pick it up later on in the day?”

Customer: “No, that won’t work; I live 60 miles away. You’ll have to post it to me.”

Me: “Are you asking me to post an item out to you so it arrives on Christmas morning?”

Customer: “Are you telling me you can’t help me? You are disgusting. You’ve ruined my Christmas and my family’s Christmas!”

In A Happy Holi-daze

| MI, USA | Holidays, Theme Of The Month

Cashier: “Will these books be all for you today?”

Me: “Yep!”

Cashier: “Well, you have a very Merry Christma—”

(The cashier peers at my Star of David necklace with Hebrew engraving.)

Cashier: “—AND I hope you had a wonderful Hanukkah!”

(The cashier then waves to everyone waiting in line to get their attention.)

Cashier: “Merry Christmas, Happy Hannukah, Joyous Kwanzaa, Spiritually Fullfilling Equinox, HAPPY HOLIDAYS!”

(The whole line applauds and laughs.)

Me: “That was awesome!”

Cashier: “I know that Happy Holidays covers everything, but wouldn’t it be awesome if I knew all of them just in case?!”

 

See this story as a comic!

The Sale Hasn’t Got The Green Light

| Daytona, FL, USA | Holidays, Theme Of The Month

(It is just after we’ve marked our Christmas merchandise down 50%. This covers everything except items we carry year round, even if they have a winter paper tag decorating them. The customer has a plastic mug.)

Customer: “Could you tell me how much this costs?”

Me: “$4.97.”

Customer: “It should be about $2.50, dear.”

Me: “No, ma’am, that particular item is $4.97.”

Customer: “It’s a Christmas item, dear. It’s about $2.50.”

Me: “Actually we carry those year round so it hasn’t been marked down.”

(The customer clears her throat and points out the paper tag with a snowflake on it. We put those on ourselves to mark holiday gift ideas, not just winter merchandise.)

Customer: “Clearly you’re missing something, dear. It’s clearly a Christmas item. Just look at the color.”

Me: “It’s green, ma’am. We sell green mugs all year. It’s $4.97. Those mugs are always $4.97.”

Customer: “Well that’s just RIDICULOUS! I demand you give it to me for half price!”

(When I refused her again she threw the mug and stormed off.)

Christmas Is Engrave Danger

| FL, USA | Holidays, Theme Of The Month

(It’s December 23rd, and due to the amount of engraving orders that were placed during the day, a seasonal and I are working well into the night. Before we know it, it’s 7 am and the rest of the mall employees are coming in to open their stores. In fact, there are already customers waiting outside our store to pick up their items. I point this out to the seasonal with me.)

Seasonal: “Watch as the first customers we get are for items we haven’t gotten to.”

Me: “Don’t jinx it.”

(At this point, I’ve opened the gate and the lady who has been waiting outside for about fifteen minutes comes in to pick up her order.)

Me: “Okay, ma’am, when did you place the order and what was the item?”

Customer #1: “Oh, it was just a card holder.”

(The seasonal and I look at each other.)

Me: “Like on a plate?”

Customer #1: “Yes.”

Me: “I’m extremely sorry, ma’am, but we haven’t gotten to your order yet but we can pop it in the machines and have it done as fast as we can.”

Customer #1: “Oh, that’s fine. How many people are here as soon as you open?”

Me: “Ha ha…”

(I grab her work order and item and place it on the machines so the seasonal can do it. Seeing as the assistant manager isn’t there yet, I have to act as the manager on duty.)

Seasonal: “Actually, we haven’t even gone home. We’ve been here all night.”

Customer #1: “That’s insane!”

Me: “We can’t leave until everything is engraved and unfortunately—” *I point at the large pile of plated items* “—we haven’t even touched the plated items. But no worries, we’ll get your item done pronto.”

(At this point, another lady comes in, and I greet her.)

Me: “Hello, ma’am, how can we help you today?”

Customer #2: “I’m here to pick up my item.”

Me: “Well what was the item?”

Customer #2: “It was four small clocks and a big clock.”

(The seasonal and I share another look.)

Me: “I’m very sorry, ma’am, but unfortunately we haven’t had a chance to get to the plated items yet but we can do it for you right now.”

Customer #2: “WHAT?! WHAT DO YOU MEAN IT’S NOT READY?! I WAS TOLD IT WOULD BE READY AT 7 AM AND I HAVE IMPORTANT STUFF I NEED TO DO THIS MORNING. HOW CAN IT NOT BE READY?!”

Me: “…well, as you can see, we have a big pile of items we have yet to touch, and if you don’t mind waiting a few minutes we can quickly put the plates in the machines and engrave them. No problem.”

Customer #2: “I CAN’T BELIEVE IT’S NOT READY ON THE TIME! I WAS TOLD IT WOULD BE READY! 7 AM! IT’S 7 AM AND IT’S NOT COMPLETED.”

(I take a breath, look over at the seasonal who is staring at me with wide eyes. Luckily, no one else has entered the store during this.)

Me: “Okay, ma’am, no worries. We’ll knock this out for you right now.”

(I get the items on the counter, give the bigger clock to the seasonal to do while I get started on the four smaller clocks. As I’m setting up the first plate, the first customer comes over to me.)

Customer #1: “I’ll just be back in a few minutes. Take your time with my order.”

(I nod and she leaves. I get the machine all ready to go, and the second customer is still screaming her head off. I hear the bell at the entrance go off, look over, and my manager is walking in. I greet him, and as soon as I do, the second customer turns her screams on him.)

Customer #2: “YOU SAID MY ITEM WOULD BE READY AT 7 AM AND HERE I AM AND MY ITEM ISN’T READY THIS IS VERY UNPROFESSIONAL WHY ISN’T MY ITEM READY YET?!”

Manager: “Well, ma’am, I do apologize but these ladies have been here all night and they’re trying to engrave as fast as they can.”

Customer #2: “IF MY ITEM WASN’T GOING TO BE READY ON TIME I SHOULD HAVE GOTTEN A CALL AND THEN I WOULDN’T HAVE WASTED MY TIME COMING HERE.”

Manager: “… You wanted them to call you at 3 am?”

Customer #2: “WHAT DOES THAT HAVE TO DO WITH ANYTHING?! I WANT A REFUND.”

(At this point, I’m literally holding back sobs cause I don’t want the customer to know she’s made me cry. The manager turns to me to ask how much of the order I’ve already done and I tell him I already finished one plate and the seasonal is already engraving the other plate. He turns back to the customer.)

Manager: “Okay, since we already started your order, how about you give us ten minutes? Ten minutes and your items will be completed.”

Customer #2: “…fine. BUT THEY BETTER BE READY.!”

Manager: “Yes, they will be.”

(The customer walks out of the store and we all take a big breath and I finally let my sobs out. At that moment, our assistant manager comes in, looking really confused.)

Assistant Manager: “Hey, guys?” *pointing at me* “Why is she crying? Why is there a customer outside screaming?”

(The manager begins to explain what happened and I finish up the order with the clocks. We get all the plates put on and the seasonal throws her hands up.)

Seasonal: “Okay, I’m going home.”

(She takes off and it’s just the three of us, I’m still sobbing and the manager gives me a pat.)

Manager: “Go home and get some sleep.”

Me: “I can’t. I have other things to engrave I can’t leave until they’re done.”

Manager: “We can handle it.”

Me: “I’ll stay until 8 am.”

Manager: “Fair enough.”

(Finally, after about 15 minutes, my manager calls the lady back in because her items are ready.)

Customer #2: “Huh. Okay, they’re fine. Thank you for doing them so quickly.”

Manager: “You’re welcome, ma’am. Have a good rest of your day.”

(The customer leaves, griping under her breath about a snowball effect, and as soon as she’s out of the store she’s yelling and screaming again. Customer #1 walks in again.)

Manager: “Hello, ma’am. How are we doing today?”

Me: “Oh, oh, I’m so sorry, ma’am. We haven’t— I’ll do that right now.”

Customer #1: “Don’t worry about it!” *she waves her hand* “I’m just so sorry you had to deal with that one lady. What is her problem?”

Manager: “Happy holidays?”

Putting The Grin In Grinch

| WI, USA | Holidays, Theme Of The Month

(I do chat support for a major mobile device manufacturer. A customer comes in to chat all upset:)

Customer: “Christmas is ruined! I spent $180 on a cell phone and it isn’t going to be delivered in time.”

Me: “That is unfortunate, sir. I see we shipped it on time, and it is in the shipping company’s possession. But for some reason the tracking shows that the package had been diverted, causing a delay in delivery. I apologize.”

(I try to explain that it is not something I have any control over, but he isn’t having any of it. Finally, there is a pause, and then he tells me:)

Customer: “Okay, I just called my son over to the computer. He is here now. Go on… explain it to him. Tell my 12-year-old why you ruined his Christmas.”

(I was stunned. There were a few false starts where I started typing a reply, then deleted it and tried to gather my thoughts. I was SO glad this was a chat and not a call, or things would have probably gone downhill very fast.)

Me: “I am very, very sorry that the package did not arrive on time. I promise you, it is on its way and you will receive it soon. In the meantime, I want to ask you to please be patient, and to be grateful that you have a dad that would buy a cool phone like this for you, because there are a lot of children who have to make do with much less. I want to wish you a very Merry Christmas, and a good night.”

(The chat suddenly terminated a few minutes later, when he disconnected without a word.)