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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

Maybe Santa Can Give Him A Lift

| IL, USA | Holidays, Theme Of The Month

(It is two weeks before Christmas:)

Me: “So, here is what we found. The cause of the issue with your car is a bad [component]. The price with parts and labor is [price], and we just happen to have one in stock. We can get it fixed for you today.”

Customer: “That’s way too expensive. I can’t afford that right now.”

Me: “I understand. Just don’t take the car out of town until you can get it fixed. There is a good chance it may strand you.”

(Fast forward to December 24th, 12:45 pm. We close at 1:00 for Christmas. This has been posted on every door and window in the place for a month. A car pulls up to the door, and the driver lays on the horn. I open the door and the driver from two weeks ago gets out of the car… along with his wife and three children. The car has a large car-top carrier on top of it.)

Me: “Can I help you?”

Customer: “I need my car fixed right now.”

Me: “Okay, well, we close in 15 minutes.”

Customer: “We are going out of town right now and I need the car fixed.”

Me: “Well, let me see what I can do.” *I hear the audible groan come from the mechanics who are ready to leave* “Have a seat in the waiting room.”

(20 minutes later…)

Me: “Well, I am sorry, but we won’t be able to fix the car today.”

Customer’s Wife: “What?! We are leaving for a 300 mile trip right now! Why can’t you fix our car?!”

Me: “We don’t have the part in stock right now.”

Customer: “But you told me you had it!”

Me: “Yes, I did… two weeks ago. We don’t have it anymore because we sold it.”

Customer: “So you are telling me you are going to ruin my family’s Christmas?”

Customer’s Wife: *to Customer* “Wait… you knew about this TWO WEEKS AGO?!”

Me: “I am sorry to deliver the bad news, but we don’t have the part in stock right now.”

Customer’s Wife: “You mean to tell me you told him this needed to be fixed two weeks ago?”

Me: “Yes, ma’am.”

Customer: “How long will it take you to get the part?”

Me: “Well, seeing as how tomorrow is Christmas and we are closed, it would be sometime next week before we could have it.”

Customer: “You mean to tell me you can’t get it tomorrow?”

Me: “No. As I said, we are closed. In fact, we closed five minutes ago.”

Customer: “This is bull-s***! I want to see your boss RIGHT NOW!”

Me: “Since he is currently in Florida with his family for the holidays, I’m afraid that won’t be possible.”

Customer: “So you are just going to completely ruin our Christmas?!” *points towards his children*

Me: “Sir, I cannot fix your car if I don’t have the part to fix it.”

Customer’s Wife: “You should have every part for any car you work on in stock.”

Me: “Ma’am, I’m afraid it is just not possible to have every part for every year, make, and model of every car always in stock.”

Customer: *as he leans in and gets right in my face* “I will be calling customer service and telling them how poorly you treat your customers!

Customer’s Wife: *to Customer* “You know, if you had fixed it two weeks ago this wouldn’t be a problem!”

Customer: “I’ll never be back to this dealership! You have lost my business for life, you a**-hole!”

Me: “Okay, I think it is time for you to leave now.”

Customer: “I’ll leave when I’m god-d*** good and ready!”

(I realize three of my mechanics have been listening to the conversation. All are over six feet tall and menacing. Suddenly they are standing behind me with large wrenches in their hands staring burning holes in the customer.)

Customer: *to his wife* “Honey, I think maybe we had just better leave.”

Me: “I think that may be for the best. Have a Merry Christmas now!”

Christmas Is Closing In

| Sheffield, England, UK | Holidays, Theme Of The Month

(I have just served a family with kids who, as they leave the shop, notice our selection of Christmas products. One of the kids picks up a bell and starts ringing it. This story takes place at around 7:00 pm.)

Kid: “Listen, everyone! The store is now closing!”

(He then puts the bell back and rushes off out of the shop with his family. The assistant manager and myself look at each other in exasperation at ‘yet another kid playing with the bells,’ and share a quick chuckle about if anyone took it seriously. Lo and behold, the next person to approach the counter…)

Customer: “What time does [Shopping Centre] close tonight?”

Assistant Manager: “Ten o’clock.”

Customer: “So why are you closing early?”

(The assistant manager and I glance at each other again, trying not to laugh, and the customer quickly realises the truth.)

Customer: “Oh! It wasn’t one of you who said it?”

Assistant Manager: “No, it wasn’t.”

Me: “It was just some kid messing around.”

(She sounded quite relieved after finding out the truth, but we did note that for a few minutes after the kid’s ‘announcement’ the shop was noticeably emptier. We don’t think she was the only one who took him seriously.)

December Theme Of The Month: Holiday/Christmas/New Year!

Announcements, Holidays, Theme Of The Month
Introducing the Theme Of The Month: Holiday/Christmas/New Year!

Entering is easy:

  1. Submit a funny or interesting story about this month’s theme: Holiday/Christmas/New Year. Share a story about the holiday period!
  2. At the end of the month, we’ll feature our favorite Theme Of The Month stories in a roundup!