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Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

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The Nightmare Before Halloween

| Canada | Holidays, Non-Dialogue

My manager asks me to go “deal with the pumpkins.” When I ask what is up with them, she tells me that a customer (a grown woman) had climbed into the bin and stood on the pumpkins while looking for the perfect one.

After tossing the survivors into the neighbouring bin and cutting larger holes into it so people could reach in more easily, I take the bin of smashed pumpkins to the warehouse.

Eleven pumpkins died today so that someone could find one perfect jack-o-lantern prospect.

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Ghosts Of Halloween’s Past

| IL, USA | Holidays

(I work at a seasonal store that specializes in Halloween merchandise, such as costumes and decorations. As a result, we are always busiest at the end of October and have signs posted all over the store, and especially at the registers, stating that we do not accept returns or issue refunds after October 31st. It is now the first week of November, so we are already very busy with discount and clearance sales when this call comes in.)

Me: “[Store]. This is [My Name]. How can I help you?”

Customer: “Hi, yes. I came into your store earlier today to return the costume I bought for my daughter, but your people wouldn’t give me my money back.”

Me: “Well, I’m sorry, ma’am, but since it is after Halloween, all sales are final. We aren’t offering returns at this time.”

Customer: “But we don’t need it anymore! I don’t want to have this costume, so I want to return it and get my money back.”

Me: “I’m sorry, ma’am, but that’s not possible. Was there anything wrong with the costume?”

Customer: “No, but it’s after Halloween. We don’t need it anymore! Can I talk to a manager?”

Me: “I’m sorry, ma’am, but I’m the manager on duty today. We can’t accept a return on a seasonal item when there’s nothing wrong with it. You could always save the costume for next year and use it again.”

Customer: “I don’t want this costume for next year! I want to return it and get my money back!”

Me: “I’m sorry, but—”

Customer: “And stop saying you’re sorry! You keep saying you’re sorry but you aren’t helping me! If you say that you’re sorry one more time then I’m going to come down there and kick your ass! Now, are you going to tell me you’re sorry again?”

Me: “No, ma’am. I’m not.”

Customer: “…”

Me: “…”

Customer: “Well, are you going to help me?”

Me: “No, ma’am. I’m not.” *click*

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Pumpkin Impossible

| NY, USA | Holidays

(I am the customer in this story. Some friends and I are visiting to attend a book signing by our favorite author, known for writing a wildly popular children’s fantasy series. Our waitress, who is waiting tables at this singing restaurant until she gets a break on Broadway, notices that we’re wearing memorabilia from that series.)

Waitress: “Oh! You’re fans of [Series]! Me, too! In fact, my roommate and I just carved our Halloween pumpkins and did designs from the series. Would you like to see a picture?”

Us: “Absolutely!”

Waitress: “Okay, I’ll get in trouble if my manager sees me with my phone out on the floor, so we have to be very covert about this.”

(At this point, she started humming the theme tune from a popular spy movie and carefully tipped her phone out of her pocket onto the table so we could look. We showed one of the pictures to the author later that evening at the signing, who also thought she was very talented! I think about that waitress all the time and hope she’s doing well in her career.)

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Hallaaaargh-ween!

| San Antonio, TX, USA | Holidays

(As I’m working, a customer approaches and asks if I can help him find pirate-themed clothes for his granddaughter. He shows me some pictures, and I get the idea that he really likes pirates.)

Customer: “You probably think I’m weird. You probably don’t even know that September 19th is…”

Me: “Talk Like a Pirate Day?”

Customer: “Yes! Okay, we’re buddies now.”

(He hugged me, and wandered off towards our Halloween supplies. A bit odd, but I was smiling for the rest of the day!)

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The Devil Wears Costumes

| WV, USA | Holidays

(My best friend works in a seasonal Halloween store in our town. Since it’s only open for a little over a month each year, and the sister store is a 45 minute drive away, they can get a lot of business most days. A mutual friend and I go to her work to hang out and look around while we wait for her to get off. The staff is small, but we’re all very close. One of her coworkers has just gotten off the phone and huffs, noticeably irritated.)

Mutual Friend: “Angry customer?”

Worker: “It’s this woman I’ve been trying to contact about a costume. She needed a size for it we didn’t have, so we had to get it from our store in [Town 45 minutes away] and she didn’t answer our call yesterday so I left a message, except she never called back. So I called her again when we opened this morning and she’s just now getting to me demanding why I’m bothering her. I say, if you want the costume you need to get it today or I have to put it on the shelves for others to look at. It’s a very popular costume this year, and she says she’ll stop by when she’s ready.”

Owner: “You can’t please everyone. We have policies like this for a reason. I can’t tell you how many people want us to hold items but never get them.”

(Fast forward about an hour. The store closes in twenty minutes at nine pm when a pair of young women walk in and head straight for the service counter. It’s obvious this is the woman on the phone and we watch her snatch the costume bag from the coworker’s hands. Our friend is manning the changing rooms and walks over.)

Friend Working: “Ma’am? Can I suggest you try the costume real quick before checking out? Just to make sure everything fits comfortably?”

Woman: *snottily* “Well, why? Like, I already know it fits me.”

Coworker: “It’s just that our policy states all sales are final. We don’t do any returns or exchanges so if something is wrong or missing from the outfit, we need to know now so you’re getting everything you wanted.”

Woman: “Ugh, FINE!” *stomps over to the fitting rooms*

(I’m sitting on the floor with our mutual friend watching the exchange. We’ve made our purchases, most of the lights in the store are off, and other workers are sweeping or unplugging their props for the night. The woman and her friend then spend the remaining time in the front mirror outside the changing rooms loudly gossiping and complaining.)

Woman: “I don’t see why I have to do this. If I don’t like it, I’ll get my money back. It’s just a cheap costume anyway.”

Woman’s Friend: “Like, yeah! As if we weren’t already busy. Whatever.”

(Almost fifteen minutes after the store should have closed for the night, the woman finally gets dressed, buys the outfit and leaves in a huff. My friend grabs her jacket, clocks out, and practically RUNS to our car.)

Me: “Wow, [Friend], I thought I got all the horrible people at my job!”

Friend Working: “That’s not even the half of it. We get people like that ALL the time. Even people who try to come in December and call [Owner] as if he should even be open then to sell Halloween stuff!”

Mutual Friend: “They were some straight up b****es.”

Friend Working: “I would have said something if they weren’t going to buy it, but whatever. That’s not even the worst part. When she went to the counter to pay, she demanded a discount for the trouble we caused HER. She said we owed her for ruining her day-off by having to come in and pick up her order.”

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