Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

New Year’s Pay

| NM, USA | Holidays, Money, Time

(It’s New Year’s Eve and we close at noon. It’s fifteen after when a lady walks up to the locked doors and tries to pry them open.)

Customer: “I need to make a deposit! Let me in!”

Me: *pointing to hours posted on the door* “Ma’am, we are closed. You can make a deposit at our ATM and it will be processed on Monday, or you can come in on Monday to make the deposit in person.”

Customer: “It’s just one deposit! Let me in!” *frantically pulling at the door*

Me: “Ma’am, our teller drawers are closed for the day and locked up. We can not possibly make a deposit at this point. The calendars in our system are set for Monday, so it won’t accept any transactions.”

Customer: “Take it! TAKE IT!” *now trying to shove the deposit through the crack in the door*

(At that point, I just rolled my eyes and walked away. I feel bad for people whose account might get overdrawn, but if we can’t do anything, we can’t do anything!)

New Year With A Perfect Movie Ending

| Devon, England, UK | Awesome Customers, Holidays

(It is New Year’s Eve, and I am working on the close. I usually do work New Year’s, though before we used to finish by about 10 pm. We have later shows on so are set to leave at about 12:15.)

Customer: *approaching me as the last film finishes and everyone is leaving* “We’ve tried to keep it as clean as possible for you, so we didn’t leave a big mess for you. Thank you so much for being here tonight. We really appreciate it. Happy New Year!”

(I didn’t mind being at work that night, but it was very touching to hear that someone appreciates us working on holidays and special occasions.)

Wants A K… K… K… Kilo

| Toronto, ON, Canada | Food & Drink, Holidays

(It’s two days before Christmas. Whole piglets are normally only available by special order, but because of the season, we’ve ordered in a few extra.)

Customer: “How much is a piglet?”

Coworker: “It’s $100. I think we have a couple left. Do you want me to go see?”

Customer: “Yes, please.”

(My coworker goes into the back, and returns with a piglet on a trolley.)

Coworker: “You’re in luck!”

Customer: “Great! Can I have a kilo?”

Coworker: “…a kilo? Of a piglet?”

Customer: “Yeah.”

Coworker: “No.”

Enveloped In Holiday Spirit

| Wilmington, DE, USA | Bad Behavior, Holidays

(I work for a local bank, and we give out free holiday money envelopes during November & December. We only get two boxes, so we limit five per customer to make the supply last. Most people understand while a few get bent out of shape. This customer is usually a grouch every time he visits.)

Coworker: “Okay, here is your cash. Can I help you with anything else today?”

Grumpy Regular: “Do you have any Christmas envelopes?”

Coworker: “Yes, how many would you like? I can give you about five.” *retrieves five envelopes, and hands them to him*

Grumpy Regular: “I need eight.”

Coworker: “I’m sorry, but we have a limit of five per customer. We run out before Thanksgiving if we don’t.”

Grumpy Regular: “I ONLY WANT THREE MORE! I come to this branch all the time!”

Coworker: “I understand, but five is the limit.”

Grumpy Regular: *throws envelopes at my coworker* “YOU KNOW WHAT!? I’M SWITCHING TO [National Bank with terrible customer service]! THIS IS RIDICULOUS!” *storms out*

Coworker: “Merry Christmas!”

(Thank God we ran out of the envelopes a few days later!)

Scheduling Some Disappointment

, , , | Crazy Requests, Holidays

(I am hired at a photo studio for the holiday season. It takes me a week to lose patience with walk-ins and people who can’t grasp basic computer and camera information. Of course, I still have a customer service voice and a happy smile, and do my best to make everyone’s visit short, sweet, and to the point. And then Christmas Eve happens:)

Customer: *on phone* “I was wondering if you had an appointment available for later today?”

Me: “Unfortunately, I’m not allowed to make same-day appointments today, due to our shortened hours. I can make you an appointment for Saturday, though. Would that work?”

Customer: “No, no. I need pictures for Christmas cards.”

Me: *trying not to make fun of this woman’s procrastination skills* “Unfortunately, that won’t be possible today. You can come in and have pictures done at a later date.”

Customer: “You’re sure there’s nothing available?”

Me: “Like I said, we’re very busy and I’m not allowed to make same day appointments.”

Customer: *huffs and hangs up*

(Later that day I see a well-dressed woman and her two children come in and assume she’s our two o’clock.)

Me: “What can I do for you today?”

Customer: “I want to get our Christmas pictures done.”

Me: “Can I get your phone number?” *we use phone numbers to separate accounts in our system*

Customer: “[Number].”

Me: “Are you a new client with us?”

Customer: “Yes, I spoke to a girl over the phone and she said I could come on in.”

Me: *looks at the number, and checks the call list* “Ma’am, I’m the only one who’s been answering phones this last hour, and I distinctly remember telling you that we were not taking same-day appointments.”

Customer: “But this is a walk-in.”

Me: “Which we definitely cannot take.”

Customer: “But the coupon expires tomorrow.”

Me: “Then you should have made an appointment in advance like all of the others who are stuck here on Christmas Eve. Now, would you like to make an appointment for a later date, or are you going to move over so I can check in someone who made an appointment two weeks ago?”

Customer: *starts going on about how terrible I am while her children try to shush her*

(I moved over to the other register and got the two o’clock checked in. Another customer convinced her to leave by yelling rudely at her.)

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