Category: Holidays

Even during the holidays, customers don’t seem to take a break. With that many extra light-bulbs around you’d think a few extra would appear above their heads?

A Very Ice Christmas

| RI, USA | Holidays, Theme Of The Month

(It’s a rather moderate Christmas Day and a surprisingly busy one at that. A lot of people have been buying ice. According to store policy, you have to pay for ice inside first before I can get it from the ice storage outside. After giving a customer their ice that they paid for, a customer who is fueling up at one of the gas pumps calls over to me.)

Customer: “Hey, can I get some ice, too?”

Me: “You’ll have to pay for it inside first.”

Customer: “Well, why can’t you just get the ice for me and I’ll pay for it once I’m done?”

Me: “I can’t do that, sir. It’s store policy.”

Customer: “Fine.”

(After I go inside, the customer follows me in and pays for the ice. Unfortunately, other customers come in behind him and I cannot leave the building while other customers are inside, even if it’s just to get ice. Several customers come in, even after others leave. After about five minutes, I hear:)

Customer: “You know what? This could have been avoided if you had just gotten me the ice before.”

(He then left despite already paying for the ice and never came back to get a refund.)

They Already Checked Out Last Night

| CO, USA | Holidays, Hotels & Lodging, Theme Of The Month

Guest: “Hi there. I would like to check out.”

Me: “I can do that for you. Did you enjoy your stay?”

Guest: “Yes, I love Colorado!”

Me: “I’m happy to hear that; I hope you come back soon.”

Guest: “Oh, I will! Here is my room key and what I couldn’t finish.” *smiles*

(He hands me his key, I feel a small bag under it.)

Guest: “Have a green Christmas!”

(I didn’t even need to look to see what it was. Only in Colorado will you get a check out with pot at four am.)

Kindness In Bloom

| USA | Awesome Customers, Holidays, Popular, Theme Of The Month

(I am standing behind a little old lady in line while holding a bouquet of tulips. In front of the old lady is a mother with her child and the mother seems to be having trouble. I haven’t really been paying attention to it.)

Old Lady: “Those tulips are very pretty. May I ask who they are for?”

Me: “They are for my mother. Her favorite flowers are tulips. Today is my parents’ anniversary and my dad couldn’t get off work today.”

Old Lady: “That is so sweet of you. Since you only have those flowers and I have a ton of groceries, how about you get in front of me so you can go surprise your mother faster.”

Me: “Thank you so much.”

(I was really happy I got to leave earlier and I smile at the old lady. Then I realize what’s going on with the lady in front of me: her card isn’t working and she has about $300 worth of groceries bagged. She’s crying and yelling loudly at the cashier.)

Lady: “I just got this card and they told me it would work; I really need these groceries today!”

Cashier: “I am sorry; is there something else you can pay with?”

Lady: “No, not at the moment! I’ll just leave.” *starts to grab her purse when the little old lady behind me walks in front of me*

Old Lady: “How much was everything she is wanting?”

Cashier: “It’s about $300.”

Old Lady: *looks at the lady who is crying* “Just think of this as an extremely early Christmas present.”

(The old lady then swipes her card and pays for the lady’s groceries. The lady breaks down in tears.)

Lady: “I’m so sorry for all of this. Is there anything I can do for you? I’m so sorry. I just got off of work and I’m pregnant and times are not being so good to me.”

Old Lady: *smiles at her* “The only thing I ask of is that you smile and know things will work out eventually.”

(I then broke down crying. As I was leaving I handed the old lady a tulip from the bouquet I had bought and smiled at her.)

Old Lady: “Thank you very much, dear.”

Me: “I wanted to thank you for being the kind soul that you are.”

Old Lady: “You are a very kind person; don’t ever lose that.”

Me:You are the kind person. Would you like any help with your groceries?”

Old Lady: “Um, yes, please; I don’t think I could manage by myself very well.”

(I helped her with her groceries and went home. I gave my mom her tulips and told her the story, and we both started crying.)

The Picture Of Stupid

| Finland | Holidays, Theme Of The Month

(Christmas is our busiest season and our most popular item is a calendar with your own pictures. We have several different ones; you can choose the size, paper, and if it has name days or room for taking notes. A young woman in her 20s walks in with a USB.)

Customer: “What kind of calendars do you have? I have my pictures here.”

(I show her all our calendars and she takes good 30 minutes trying to decide. I have to stand next to her during that time because she asks lots of questions and finds something wrong with EVERY calendar we have. One has too big pictures, one too small etc… Finally she makes a decision and we start making the calendar with our computer.)

Customer: “Uh, why is my picture so small? In that calendar it’s much bigger.”

Me: “We can make it bigger but you have a vertical photo and this picture area is horizontal, so something is going to get cut out if we do that.”

Customer: “What?! No, I don’t want anything cut out! Just put it in there, but bigger!”

(I patiently explain to her that she needs a horizontal picture if she wants it bigger; this picture won’t work. She just doesn’t get it.)

Customer: “I’m just going to go somewhere else! You clearly don’t know what you are doing.”

(Thanks for wasting my time! It is not my fault you don’t understand the difference between vertical and horizontal!)

Tis The Season For Unreason, Part 3

| Albany, NY, USA | Crazy Requests, Holidays

(It is the day after Christmas and we’re desperately trying to work through the heavy traffic in the store. The line is about 20 minutes from the end to being helped.)

Me: “May I help the next customer in line?”

(A customer comes up with a fussy infant in her arms, an eight-year-old, and a five-year-old. The eight-year-old places a marketing box on the counter.)

Customer: “”He wants that and has gift cards.”

Me: “All right, let me just double check if I have this in stock right now.” *looks up in computer* “Oh, unfortunately it looks like we’ve run out, but [5 other locations] all have this item. Would you like me to call and have them hold one for you, or if you would rather I can order it from our online store right here and you can use your gift cards today? We offer free shipping right to your home.”

Customer: *screaming* “I have been waiting in line for 30 minutes with what is obviously an irritated child and you don’t HAVE it?! Shame on you for having the box out!”

Me: “I’m really very sorry but we are required to display the marketing until a certain date regardless of stock because the company has paid for the space in the store.”

Customer: “Well, it’s false advertising and I can’t believe I just waited for nothing! I had to get them all in the car and then we waited here. You obviously don’t know how hard that is to do!”

Me: “I realize it is an event to do so however you can see our current stock through our online site and then call us to hold an item to guarantee we’ll have one for when you get here. Unfortunately, we’ve been out of this item since before Christmas and we haven’t gotten any new shipment because of the holidays.”

Customer: “I am never shopping here again, ridiculous!”

Related:
Tis The Season For Unreason, Part 2
Tis The Season For Unreason